effective communication

1. EFFECTIVE
COMMUNICATION AND
HUMAN RELATIONS SKILLS
PRESENTED BY

2. INTRODUCTION
 In Organizations, People communicate and
relate with variety of individuals and groups.
These important audience include
employees, shareholders, government
officials, customers, community leaders, the
news media, the suppliers and anyone else in
a position to help or hinder the work or
business operating environment consistently

3. INTRODUCTION
 Effective communication and human
relations, based on trustworthy
behaviour, is essential to developing
the understanding and support among
these audience that result in their
contributing to Organizational success.
Note, the ability to communicate and
relate effectively with one another is
becoming an increasingly valued
competence in the business world

4. HUMAN RELATIONS
 This deals with how people interact. It is
the way in which we relate to each
other in group situations, especially at
work.
 It also explains how communication
skills and sensitivity to other peoples’
feelings could be improved.

5. Classification of Human Relations
Human relations could be classified into the following:
 Industrial relations or human relations which results
from the meetings of management and workers.
 The personal or human relationships which springs
up, grows and exist in any work environment

6. IMPORTANCE OF HUMAN
RELATIONS
Human relations is important to the
development and long term sustainability of
organization in the following ways:
 Productivity improvement
 Employee commitment
 Smother operational processes
 Resource integration
 Effective management development

7. FACTORS INFLUINCING
HUMAN RELATIONS
 Two major factors affect human
relations in any organization. These
are;
 The individual needs
 The work environment

8. THE INDIVIDUAL NEEDS
Good human relations can only be
established if the needs of the
individual in the work place are
satisfied and his work stimulated.
These needs are;
 His hopes
 His aspirations
 His desires

9. PROBLEMS ASSOCIATED WITH
MEETING THE NEEDS OF THE
INDIVIDUAL IN THE WORK PLACE
 Meeting the needs of the individual in the
work place presents a problem because
management is dealing with a group of
workers.
 However, this can only be solved through the
generalisation of the average responses
evoked in the context of human relations in
industries

10. Cont’d
 It is possible to arrive at some general
conclusions about mans attitude to
work and the hopes and aspirations he
has regarding it.
 The extent to which these hopes and
desires are fulfilled in the working
environment naturally govern the
degree of job satisfaction derived by the
worker.

11. CONT’D
 The extent to which the personal job
satisfaction is achieved is the measure
by which each worker applies his
abilities to work

12. THE WORK ENVIRONMENT
The work environment describes the
factors which affects an individual when
he is at work. It includes the following;
 Human relations such as management
and trade unions
 The working group

13. CONT’D
 The productivity agreement of his firm
 The physical conditions which affects him and
the psychological factors of the work situation
 The motivational policies of the organization

14. COMMUNICATION
Communication could be defined as the
“sharing of meaning”. By this, it
means that somebody originates the
conception of meaningful message,
transmits the message to the listener
(s), reader (s), or viewer (s) ( audience )
and they in turn understand the
intended meaning.

15. CONT’D
 It is seen as thought transferred from
one person to another.
 Or the process by which one person or
group share or impart information.

16. IDEALS OF
COMMUNICATION
 Thoughts or information are transferred
 Thoughts or information are shared or
imparted
 Understandable information are either
given or received
 Ideas, attitudes and feelings are
conveyed
 Meaning is shared

17. The place of Human
Relations in Effective
communication
 Communication is based on face to face interaction
between people working together to establish and
maintain mutual interest and understanding.
 Interpersonal communication is often supported by
appropriate written, spoken, and broadcast
communication materials.
 Memos, news letters, news release, speeches, video
tapes and other media must be designed to clearly
convey message that support the interpersonal
communication that precedes or follow.

18. The place of Human Relations
in Effective communication
cont’d
 However, when we rely solely on these
media, no matter how crafted, we lose the
ability that interpersonal communication
offers- to gauge how people respond to
our communication.
 Essentially, we confuse merely
disseminating information with interactive
communication.

19. decision
to
send
m
essagesasa
resultofan
im
pulse,
thought
process
or
external
stim
-ulus
Languageis
decodedfrom
knowledge
ofterms,
vocabulary
specialist
Appropriatemedium
selected:letter
interview, telephonecall,
telex,etc
m
e s s a g e
c o n c e i v e d 1
messageencoded2
messageinterpreted5
Co
m
m
u n i c a t i o n s
m
e d i u m
s e l e c t e d 3 M e s s a g e d e c o d e d
4
R e c e i v e r
r o l e
S e n d e r
r o l e
T h e o r y a n d p r o c e s s o f c o m m u n i c a t i o n
P o s s ib le p r o b le m a r e a
F e e d b a c k n o t g iv e n , o r
w r o n g ly in t e r p r e t e d b y
s e n d e r
P o s s ib le p r o b le m a r e a
M e s s a g e w r o n g ly in t e r -
p r e t e d - e f f e c t o f
r e la t io n s h ip o f r e c e iv e r
w it h s e n d e r, a m b ig u it y e t c .
P o s s ib le p r o b le m a r e a
M e s s a g e ill- c o n c e iv e d -
v a g u e , a m b ig u o u s ,
a f f e c t e d b y r e la t io n o f
s e n d e r w it h
r e c e iv e r
P o s s ib le p r o b le m a r e a
M e s s a g e e n c o d e d in
w r o n g ‘la n g u a g e ’ -
t o n e in a p p r o p r ia t e
P o s s ib le p r o b le m a r e a
W r o n g m e d iu m s e le c t e d ,
t im e w a s t e d , e x p e n s e
in c u r r e d , n o w r it t e n
r e c o r d e t c
P o s s ib le p r o b le m a r e a
R e c e iv e r u n a b le t o c o m -
p r e h e n d s e n d e r ’s
la n g u a g e - v o c a b u la r y
t o o d if f ic u lt , s p e c ia lis t
t e r m s p u z z le la y m a n e t c
f e e d b a c k s u p p l i e d
6

20. WHY COMMUNICATE
 Managers want to influence employees to
understand, support, and work for business
goals such as increasing productivity, sales,
profits, and quality while reducing costs.
 People in sales and marketing want to influence
customers to purchase their products and
services.
 Company officials want to influence investors to
buy their stock.

21. Guidelines For Effective
Communication
 Decide carefully what sort of action or
response is desired from the audience.
 Choose a language or combination of –
spoken or written words, picture or
symbols, non-verbal expression- most
suitable for the needs and situation.
 Take time to structure your ideas
logically.

22. GUIDELINES CONT’D
 Critically examine not only the choice of
language but also the way it is used
 Select an appropriate medium- letter,
telephone call, meeting, telex message etc
 Ensure that your language is comprehensive
to the receiver.
 Avoid vagueness, ambiguity, sarcasm,
pettiness or innuendo