1. C.V
Name: Shaimaa Napoleon Ismail Akosh-
Tel.: 202 3591339 Mobile: 0 1006562618-
E-mail: shaimaanapolion@yahoo.com-
-Address: 77 St. # 44, Maadi-Cairo-Egypt
Personal Information
Nationality: Egyptian.
Date of Birth: March 18th
, 1987.
Marital Status: Single.
Education
Master of Business Administration in marketing (January 2016(*
Bachelor Degree in Agriculture
Major study: Food science.
Grade: good
Cairo University
Graduation year: 2008
Languages
Arabic: Native
English: Very Good command of English (R / W(
Computer skills
Excellent command of MS office and Internet.
Courses attended
Terminate American language course-
Ministry of the Defense Language Institute.
Conversation course of American language course-
Ministry of the Defense Language Institute.
- Microbiological lab -ROYAL PACK-
- Chemistry analysis lab -ROYAL PACK-
2. - Quality control -ROYAL PACK-
Work Experience
Telesales Executive
Egypt integrated systems
1st September 2009 – till 25th
May 2011
Contacting existing and potential customers by phone to demonstrate company's goods
and services and carry out market research.
• Describe the product benefits and any special offers.
• Give advice about how products may benefit customers personally.
• Persuade customers to accept a trial period or a visit from a sales
representative.
• Gather and document information about the customer.
• Enter notes into a computer, including dates for follow up calls.
• Take orders and arrange for delivery and bills to be sent.
Insurance Representative (Bank assurance(
Allianz Egypt
25th May 2011 – currant
Insurance Representative Bank du Caire
− Coach & train tellers to generate introductions for the Customer Service
Officers to conduct the sales process.
− Coach & train the CSOs & update their product knowledge & selling skills.
− Following up the staff work of continuous programme of lead generation
activity including telemarketing.
− Strengthening the business through cross selling additional banking products,
this leads to increase the branch sales volume.
− Establish & maintain a good working relationship with the Bank’s staff.
− Work very closely with the CSOs to develop marketing strategies & branch
based initiatives to increase sales.
− Maintain & develop personal insurance knowledge & skill.
− Provide frequent feedback to individuals & branches on performance.
− Understanding personal sales performance upon which designing a sales
activity plan & determine work methods to achieve objectives.
− Plan & prepare the sales process (interviews-presentations-opening stage).
− Establish & maintain the trust & support of the branch manager & branch
staff.
