Effective Communication skills,, how to communicate,Business communication,criticizing with better communication; how to master communication,dos and don'ts of masterful conversation

1. • Communication
Toolbox of
communication
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2. Communication involves:
What you
say
How you
say it
How they
take it
Timing
Matters
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3. Communication
What is Your Goal?
To be heard/Vent
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4. Communication
•What is Your Goal?
To be right/control
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5. Communication
•What is Your Goal?
To Win/Convince/persuade
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6. Communication
•What is Your Goal?
To build rapport/join
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7. Communication
•What is Your Goal?
To solve a problem
Asking
WHAT….WHY….WHEN….WHERE….WHO….
HOW ….WHICH…..WHOM
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8. Communication
WHAT IS YOUR STYLE?
AGGRESSIVE/URGENT
• Don’t respect needs, opinions or
feelings of other than own.
• Do not apologize for things even
when they are at fault.
• Do not respect the rights of others
• Feels others do not have a right to
ask for things they want.
• Avoid Discomfort, even at the risk
of Conflict.
.
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9. Communication
WHAT IS YOUR STYLE?
EMOTIONAL
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10. Communication
WHAT IS YOUR STYLE?
MANIPULATIVE This style is scheming, calculating and shrewd.
Manipulative Communicators are skilled at influencing
or controlling others to their own advantage. Their
spoken words hide an underlying message, of which the
other person may be totally unaware.
Behavioural characteristics:
• Cunning
• Controlling of others in insidious way ie sulking
• Asking indirectly for needs to be met
• Making others feel obliged or sorry for them.
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11. Communication
WHAT IS YOUR STYLE?
AVOIDANT
• Avoids Occupational Activities
• Avoids to get involved with people
• Is preoccupied
• Is inhibited
• Socially inept
• Reluctant to take personality risks
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12. Communication
WHAT IS YOUR STYLE?
APPEASING Seeks to placate mend
Patch up smooth over
troubles
Settling differences moderating
Compromising sacrificing self
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13. Communication
WHAT IS YOUR STYLE?
DIRECT/CLEAR
• CONVEYS CLEAR MESSAGES
• CLEARLY DIRECTS ACTIONS
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14. Communication
WHAT IS YOUR STYLE?
PROACTIVE It states that
individual should
act based on
anticipatory
behaviour rather
than reacting.
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15. Communication
WHAT IS YOUR STYLE?
ASSERTIVE
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16. Communication
WHAT IS YOUR STYLE?
PARTENERING
Involve people in
communication
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17. Communication
WHAT IS YOUR STYLE?
PROBLEM SOLVING
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18. Communication
Assumptions that prevent effective Communication
NEGATIVE ASSUMPTIONS
• It won’t go well.
• They Won’t want to hear it.
• I don’t know how to say it.
• It’s better not to say it.
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19. Communication
Assumptions that promote effective Communication
POSITIVE ASSUMPTIONS
• It will go well.
• They need and want to hear it.
• I can find a way to say it.
• It’s better to address things
proactively-for everyone’s sake.
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20. Communication
Tips for masterful conversation
TIP-1
Pause to reconsider.
Polish if required.
Team for better
results.
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21. Communication
Tips for masterful conversation
USE BUSINESS WORDS TIP-2
AVOID
Emotional Words ie. Worried,
anxious, angry.
Pointed words (I,You,he,she)
Gossip or personal information
USE
• Goals
• Processes
• Procedures
• Expectations
• Deadlines
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22. Communication
Tips for masterful conversation
THE HAMBURGER TIP-3
HAMBURGER TECHNIQUE
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23. Communication
Tips for masterful conversation
INVITE TIP-4
“Is this a good time to
talk about”
Or
“sometime later”
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24. Communication
Tips for masterful conversation
FOCUS ON ‘IT’ TIP-5
ABOUT PROBLEMS
• It needs to be done.
• It needs to be improved.
• It requires the following.
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25. Communication
Tips for masterful conversation
POSITIVE DROPS TIP-6
TRY TO SOLVE THE
PROBLEM
Stay positive
Don’t indulge in gossip
Try to neutralise the situation
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26. Communication
Tips for masterful conversation
COACH IT FORWARD TIP-7
COACH
• It needs to get done.
• You are particularly well
suited.
• Thanks for getting it done.
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27. Communication
Tips for masterful conversation
LEAD TO LEVEL 5 TIP-8
LEAD TO LEVEL 5
Help people to grow up the
ladder of success.
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28. Communication
Tips for masterful conversation
STAY ADULT TIP-9
DO IT
CONSIDER
COLLABORATE
SOLVE
DO NOT
COMPLAIN
WAIT FOR FIXES
BLAME
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29. Communication
Tips for masterful conversation
GET ON ARROW TIP-10
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30. Communication
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31. Communication
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