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Rapport - Main Aspects


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Rapport - Main Aspects

  1. 1. Effective Communication Rapport
  2. 2. Introduction <ul><li>People are our greatest resource. </li></ul><ul><li>Most everything you’ll ever want in life, you’ll need someone else to help you get it. </li></ul>
  3. 3. Creating Rapport <ul><li>It takes (more than) two to tango. </li></ul><ul><li>You can’t do it all alone. </li></ul><ul><li>The benefits of creating and maintaining rapport with other human beings are enormous, so unless you’re a natural, it’s an essential skill worth learning. </li></ul>
  4. 4. Rapport - Definition <ul><li>A dictionary definition describes it as ‘relation; connection, harmonious or sympathetic relation’. </li></ul>
  5. 5. Rapport - Important <ul><li>It’s all about communicating effectively in your life to strengthen your connection with people and ensure you are understood. </li></ul>
  6. 6. Ways to Develop a Good Rapport <ul><li>Don’t criticize, condemn or complain. </li></ul><ul><li>Give honest and sincere appreciation. </li></ul><ul><li>Become genuinely interested in other people. </li></ul><ul><li>Smile. </li></ul>
  7. 7. Ways to Develop a Good Rapport <ul><li>Remember that a person’s name is to that person the sweetest and most important sound, in any language. </li></ul><ul><li>Be a good listener. Encourage others to talk about themselves. </li></ul>
  8. 8. Ways to Develop a Good Rapport <ul><li>Make the other person feel important. And do it sincerely. </li></ul><ul><li>Show respect for the other person’s opinions. Never say, “You’re wrong” </li></ul><ul><li>If you are wrong, admit it quickly and emphatically. </li></ul><ul><li>Let the other person save face. </li></ul>
  9. 9. Conclusion <ul><li>By applying a few of these tips each week, you will notice a profound change in your relationships with others. </li></ul>
  10. 10. Lico Reis Consultoria & Línguas P rof. Roberto Lico Reis [email_address] E-books: Linkedin: Twitter: @licoreis