1. Curriculum Vitae (CV)
Shaima Amin Faqir Al-Bulushi
P.O. Box: 313, P.C.: 114, Sultanate of Oman
Mobile: (+968) 95108088, Ref: 99116122
E-mail : eng.shaima6688@hotmail.com

2. Name : Shaima Amin Faqir Al-Bulushi
Date of Birth : 25/01/1984
Place of Birth : Muscat
Nationality : Omani
Marital Status : married
Phone No. : (+968) 95108088, Ref: 95103952,99116122
E-mail : eng.shaima6688@hotmail.com
ID Card No. : 9671236
• Third Secondary certificate.
• Bachelor in Electrical Engineering/Communication Engineering (Ajman
University of science and Technology/ UAE) (2010).
• Has successfully completed on job program at
Omantel's Operation and Maintenance Division
from February 23 – May 17, 2008 in the
following departments:
-Transmission Network.
-Intelligent Network.
-Power System.
-Data Service.
-Access System.
• I was a Champion in customer service
department and a member of Ooredoo
(Nawras) social media section since April
2011.
• Currently I am one of the business to business
team (B2B) as a business user in Ooredoo
Personal Information:
Education:
Work Experience:

3. (Nawras) customer service department since
Jun 2014.
• Feel the real working environment and get acquainted
with the organizational culture, business operations and
administrative functions.
• Demonstrate the broad role and importance of the
technician in industry commerce.
• Ability to establish an interest in industrial commercial
activities.
• Previously acquired at the university and acquired new
relevant skills.
• Good technical competency.
• High motivational and marketing skills.
• Report Preparation.
• Ability to answer calls professionally.
• Handling and resolving customer complaints.
• Problem solving and resolution.
• Understanding of customer service principles and
practices.
• Meeting performance and speed targets.
• Excellent verbal communication skills.
• Remaining calm under stressful situations.
Objectives and skills:

4. • Dealing with customer complaints or enquiries.
• Ability to multitask.
• Tactful manner and have a good memory.
• PC-Controlled Sun Tracker.
• Refractivity Statistics in Abu Dhabi.
• Projects in Design with Integrated Circuits.
• C++.
• MATLAB.
• Assembly.
• PIC Microcontroller.
• Drawing, Traveling and Reading.
• Arabic: Reading, Writing and speaking
fluently.
• English: Reading, Writing and speaking
fluently.
Languages:
Projects:
Hobbies:
Programming:

5. Computer Skills:
• MS. Word.
• MS. Excel.
• MS. Access.
• MS. PowerPoint.
• Windows XP.
• Excellent in Internet & Outlook.

6. Computer Skills:
• MS. Word.
• MS. Excel.
• MS. Access.
• MS. PowerPoint.
• Windows XP.
• Excellent in Internet & Outlook.