1. Personal details:
Name: NivinMohamedHelmi MohamedAl-sheemi
Gender:Female
Date of Birth:26/07/1993
Nationality:Egyptian
Marital status:single
Telephone:0529868473
E-mail:vina-1993@live.com
Languages:English, Arabicasa native language
Educational details:
SeniorfromAmgad Language School at 2011
StudyingatAjmanUniversity of Science AndTechnology incollegeof informationmasscommunication
and humanities.
Specialized inpublicrelation andadvertivsment,radioandtelevision senior2016
Skills details:
Videoshooting
Cameraand TV editing
Planningforcampaigns
Works at photoshopand illustrator
Works onword , powerpoint, excel

2. Experience details:
3 months at gulf engineerservicesasa trainee secretary
3 Month at Etisalat as telesales
Jobdescription:
* answer calls and respond to emails
* handle customer inquiries both telephonically and by email
* research required information using available resources
* manage and resolve customer complaints
* provide customers with product and service information
* enter new customer information into system
* update existing customer information
* process orders, forms and applications
* identify and escalate priority issues
* route calls to appropriate resource
* follow up customer calls where necessary
* document all call information according to standard operating procedures
* complete call logs
* produce call reports
6 weeks Training in supreme council for familyaffairs

3. References:
1.
Posterfora watercompany
2. Videos done inthislink:
a. https://www.dropbox.com/s/5buymx4771myjzi/project%201.mp4?dl=0
b. https://www.dropbox.com/s/u9hby2q49f9q7np/project%202.mp4?dl=0
c. https://www.dropbox.com/s/q3hjtbv8b5y8lze/project%203.mp4?dl=0
d.
https://www.dropbox.com/s/d4d7haikc2bx8ef/%D9%A2%D9%84%D8%AA%D8%B3%D8%B9%D8%AF%D
9%88%D8%A7.mp4?dl=0
3. Planningforcampaigns