1. ISLAM ABDEL-MONEM
RAMADAN MAHMOUD
El-Taawonyat El-Gdeda (5D), El Minya El-Gdeda, El Minya, Egypt ǀ post: 61523 ǀ (H) +2 0862297233 ǀ
(C) +2 01225954025 ǀ islamabdelmonem2@gmail.com ǀ https://eg.linkedin.com/in/islamabdelmonem
Professional Summary
University graduate, Experienced in two fields. first field is IT Technician and network
administration knowledge, including backup, security management, E-mail systems, LAN,
Cabling, Maintenance, Servers and applications support. Second field is business
administration including customer service sales marketing and public administration.
Skills
 IT Solutions , IT Support
 Network maintenance , upgrades ( N+ )
( intro CCNA )
 Servers Support and troubleshooting
(MCITP)
 Review and Troubleshoot Software and
Hardware Problems.
 Working Knowledge of SQL
 Provide Support via Phone, Email, Chat, or
Web Requests.
 Read and Analyze Application Logs.
Work History
 Remain Calm and Patient During Difficult
Technical Issues.
 Solve Problems Systematically
and Effectively
 Quickly Learn New Technologies.
 Ability to strategic planning for
team work.
 The ability to manage crises and
difficult times within the institution.
 Work extra-long hours.
 Excellent communication skills
 Assistant IT Manager
Grand Aton Hotel – El-Minya - Egypt 1/2013 current now
Responsible for:
 Servers (Opera V.5 PMS , Micros (P.O.S) , material control(M.C), Interface, Sun
and ACT Systems )
 Onity ( key and safety box )
 Computers local area network (Cabling, Terminating, Troubleshooting).
 Computer Support (software and hardware).
 Voice telephone system network (Panasonic TDA100D )
 Sound system.
 CCTV System.
 Implementing and Troubleshooting Satellite Network System.
 IT Manager
Target Market - Egypt - El-Minya 03/2014 to 12/2014
Responsible for:
 Servers ( TrueTec program for markets )
 Computers local area network (LAN, Cabling, Terminating, Troubleshooting).
 Computer Support (software, hardware).
 Telephone network.
 Sound system.
 CCTV.

2.  Trainer in Human Development s depart ment
Win n in g Eg y p t A cade my - W i nni ng E gypt A c ademy B ranches 11/2009 to 11/2011
 Direct or of Cust omer Service
Winning Egypt Academy - Assuit Branch
 Direct or of Human development s depart ment
Winning Egypt Academy - Alexandria Branch
 Direct or of Sales & Market ing
t riple power cent er - El-Minya
Education
09/2010 to 12/2010
01/2011 to 06/2011
12/2011 to 07/2012
 Bachelor of Arts: Archaeology
Minya University – El-Minya 2010
 MINI M.P.A: administration
Winning Egypt Academy - El-Minya 2009
Content of (BAP & PIP)
 Diplo ma in com m unication and effectiv e com m unication
 Diplo ma in negotiating
 Diplo ma in Leaders hip and team work
 Diplo ma in Nero Linguis tic Program m ing ( N L P )
 Diplo ma in Adv anced M anagem ent
 Diplo ma in Adv anced M arketing
 Diplo ma in Adv anced Sales
 Diplo ma in Bus ines s Englis h
 T.O.T: Training of trainer
Winning Egypt Academy - El-Minya 2010
 Certificate: MOS, N+, A + ,Windows maintenance
Winning Egypt Academy - El-Minya 2010
 General English: Languages
Winning Egypt Academy - El-Minya 2011
Personal Information
Gender : Male
Birth Date : 1988-11-17
Nationality : EGYPT
Country : EGYPT
City : Al Minya
Marital Status : Single
Military Status : Exempt
References
Eng. Ahm e d a la a Eldin M oha m e d
As IT Manager in Grand Aton hotel El-Minya
Cell phone: 01006706262 ǀ E-m ail: Ahm edalaa.it@gm ail.com
Mr. Micheal Naeem
Dir. Of Head Office -El Minya - Winning Egypt Centers
Cell phone: 0100829030 ǀ E-m ail: WinningEgyptl@ym ail.com
Mr. Peter Said
Regional Dir. of Languages & Touris m Depts . - Winning Egypt Centers Cell
Cell phone: 01006844169 ǀE-m ail: Winning_Languages @yahoo.com
Mr. M agdy El Sohagy
Chairm an of the Board in Triple Power Center Cell
phone: 01000778023