1. Hossam eldin zakaria ebrahim
126 algndy St, Hadayk El Koba, Cairo, Egypt
E-Mail: turkmisr@gmail.com
Telephone: (+202) 6023113
Mob:01127120157
Career Objective
To achieve a self-fulfilling career in the field of Customer Service, administrative
duties, and Technical analysis, in which my skills can be effectively, utilized for
mutual benefits. Therefore I am seeking challenging position with a future-oriented
organization offering opportunities for growth and advancement.
Education
University Education:
• Cairo University, Faculty of house Science .
• Grade: Good.
• Cisco Certified Network Associate (CCNA) academy study
FROM AUC UNIVERSTY.
• Cisco Certified Network professional (CCNb1) academy
study FROM AUC UNIVERSTY.
Experience
D-Link Middle East & Africa
Job title: Technical Support Engineer - D Link Middle East&Africa
• provided business-clients with efficient support – Responded to phone calls,
emails, and in-person requests.
• Installed software, configured and tested customer PC’s, analyzed functionality of
peripheral appendages.
• Worked closely and effectively with vendors to replace/repair defective hardware
and software.
• Instructed and trained end-users regarding computer literacy.
Hindawi Public Corporation
Job title: Tables-Markup Specialist (from 12/2012 to 12/2014)
Page 1

2. Summary of Tasks:
1. Receive the original manuscript from the Content Production System (CPS) to start
the tables and/or annexes processing
2. Format the tables and/or annexes using MS Word to ensure they are matching the
journal style and quality standards
3. Convert the manuscript from MS Word to XML format then PDF format to be
directly used in publication.
Technical Leased Line VPN (maintains) TEdata
Summary of tasks:
Senior about technician.
Technical in leased line (vpn) and routers modem of cisco.
Job Title: Executive Secretary for General of the Association of Turkish
businessmen.
Summary of Tasks:
• Responsible for customer satisfaction measure.
• Explain the work performed and the charges to the customer.
• Handle customer complaints.
• Contacts customers regarding any changes in the estimate or promised time, explains
cost and time requirements in detail.
• Explains completed work and all charges to customers.
• Maintains high customer satisfaction standards.
• Responsible for customer service follow up after every service.
Job Title: Reporter for the Dogan news agency.
Summary of Tasks:
• Diplomat Journalist.
Training: -
• Test of English as a Foreign Language (TOEFL).
• Cisco Certified Network Associate (CCNA) FROM AUC.
• Cisco Certified Network Associate (CCNB) FROM AUC.
Page 2

3. • The recipient of several courses and modules Youth Studies and
Leadership Development Center of American Studies of the Faculty of
Economics and Political Science, Cairo University.
• Holds the ethics of scientific research cycle.
• Religious perceptions in America.
• The development of leadership skills among young people.
• Effective communication, presentation and connectivity tools.
• Development of political awareness of young journalists.
• The participation of women in the parliamentary elections.
• Youth vision for the future.
Personal Skills
• Flexible and can adapt well to changes.
• Able to work under deadline pressure and extra hours if needed on assignments.
• Able to learn new tasks and computer skills quickly
• Self-motivated, dependable and goal oriented.
• Ability to work under pressure.
• Demonstrated ability to work independently and as cooperative team member.
• Ability to work well with all level of management and personal.
Computer & Communication Skills
• Good experience (windows 98, 2000, millennium, up, vista and 7-Microsoft WORD,
EXCEL, access, PowerPoint, outlook, and internet applications.
• Communication: Excellent communication skills.
Language Skills
• Arabic: Mother Tongue.
• English: very good speaking, very good reading and good writing.
• TURKISH: Fair.
Personal Data:
• Date of birth: 07/8/1990
• Marital status: single
• Nationality: Egyptian
• Military statues: exemption
Page 3