1. Name : Tamer Abdel-Hamid Mahmoud
Date of Birth : March 22th, 1989
MilitaryStatus: :Exemption
Address : 3 Al Zhoure St, Al Zawiyah Al Hamre
Mob : 01144746587
Email : Tamer.abdelhamid@ mail.com
Objective:
I am seeking employment with a company where I can use my talents and
skills to grow and expand the company and uses my educational experiences
and provides me a good financial career.
Training & Courses:
♦Network courses:
-CCNA 200-120 routing & switching certified Cisco ID#12928112.
-MCSA self-study.
-WDS knowledge.
-TMG knowledge.
♦ Ms Office courses and training:
-Training Ms Office 2010 at Telecom Egypt.
-Holder of international license certificate of using the computer (ICDL).
♦Human resources courses:
-Course Human Resources in Commercial Researches & Studies Centre of
Faculty commerce Benha University.
-Human Resources Management course - under the supervised model Marv.
-Course leaders of change.
-Course memory effective and stress management.
Activities during my study:
»IT-Member with Initiative step at Faculty of commerce Banha university.
» HR- Member with Initiative yes at Faculty of commerce Banha university.
Computer and IT Skills:
» Install and managing Windows XP, 7, 8 and windows server 2012.
» Good experience in MS Office (word, excel, power Point, Outlook) 2007, 2010.
» Strong knowledge in (LAN,WAN,TCP/IP).
» Good knowledge of hardware and software troubleshooting.
» Support and solved ADSL problems.
» Good user of Internet applications.
»E-marketing.
»Internet Skills.
♦my blogspot:
http://tamertagare.blogspot.com
♦Other blogger Design it:
http://yesbenha.blogspot.com/p/board.html
http://stepbenha.blogspot.com/
Languages:
Arabic : Mother tongue

2. English : Very good spoken and writing
Work Experience:
Company Name: Xceed , TE-Data Account
Since : March 2014 till December 2016
Career : ADSLTechnical Support
Job Description:
• Provide client support and technical issue resolution via E-Mail, phone.
•Troubleshoot customers issues and solve internet, land line and mobile
problems.
• Apply standard and advanced CPE and access point configuration.
• Provide training to clients in the user of system and applications as related to
Internet.
• Identify and correct or advice, On operational issues in client computer
systems.
• diagnose and resolve technical hardware and software issues
• Document system problems and resolutions for future reference.
• Escalate problems & provides relevant feedback to the right channels.
• Improves system performance by identifying problems; recommending
Changes.
• Other duties as assigned
Company Name: Etisal , Etisalat Egypt Account
Since : January 2013 to March 2014.
Career : ADSLTechnical Support & Customer Service Representative
for VIP customer.
Job Description:
•Provides answers to clients by identifying problems; researching answers
guiding client through corrective steps.
•Handling customer complaints, resolving difficult situations, and explaining
products and services over the phone.
•Provide feedback on the efficiency of the customer service process.
•Ensure customer delight and satisfaction.
•Escalate problems & provides relevant feedback to the right channels.
•Improves system performance by identifying problems; recommending
changes
•Document system problems and resolutions for future reference.
•Other duties as assigned.
Education:
Bachelor of commerce Banha University accounting department Graduation
Year 2009/2010.
Personal Characteristics:
 organizational and planning skills.
 attention to detail.
 communication skills.
 problem analysis and resolution.

3.  flexibility.
 stress tolerance
 Ability to work in team.
 Ability to work under stress and to handle stress.
 Confidant.
 Open minded personality.
 Ability to handle angry clients with Professional way.
 Ability to convince the customer