2. Introduction
Objective
Company profile
Mediums of E-Banking
Advantages
Disadvantages
Research methodology
Findings
Conclusion
3. E-Banking
Electronic Banking in simple terms means it does not involve any physical
exchange of money, but it's all done electronically, from one account to
another, using the Internet. Internet banking is just like normal banking,
with one big exception. You don't have to go to the bank for transactions.
Instead, you can access your account any time and from any part of the
world, and do so when you have the time, and not when the bank is open.
For busy executives, students, and homemakers, e-banking is a virtual
blessing.
4. To examine the reach of internet banking
To analyze awareness among customers using internet banking
To identity the level of security among customers in using these services
To find out the popularity of the internet banking service in customers as
users and non users.
5. STATE BANK OF INDIA(SBI)
SBI Internet Banking service has made it completely easy for the
customers to carry out a number of activities with their bank account.
Today, you can check your account balance, get account statement, make
third party transfer or keep track of your transactions with the help of SBI
Bank Internet banking facility. SBI Bank online banking service allows the
customers to enjoy a number of online products and services that include;
Bill Payment
E-Payment
Fund Transfer
Cheque Book Request
Account Opening Request
6. ATM (Automatic Teller Machine)
Phone Banking
Mobile Banking
Internet Banking
Payment Cards (Debits/Credit Card)
7. Advantages Disadvantages
Better rates
Ease of use
Services and tools
Mobility
Electronic transfers
Environmental friendliness
Security alerts
Diminished relationships
Lack of comprehensive or
special services
Transaction issues
Security issues
8. E-banking has created transformation in banking structure,
business process, work culture and human resource
development. E-banking has affected productivity,
profitability, work culture and efficiency of the banks to a
large extent.
Primary data:
Data obtained from the internet
Data collected from books
Secondary data:
Data collected from various sites
9. Majority of the respondents are having higher education
background(post graduate or graduate). This infers that there
is a strong correlation between the education and banking
operations.
Security issues are one of the challenges for implementation
and development of e-banking.
In spite of so many facilities that Internet banking offers us,
we still seem to trust our traditional method of banking.
It is found that some bank customers have not adopted e-
banking services as they do not trust the internet as a channel
for banking and it is complicated to use as well as they cannot
afford the Internet fee.
10. The strategy of bank is to provide value added services and
products to the consumer.
The main aim of E-banking is to making transactions through
online poses and make customer more beneficial.
E-banking is a generic term for delivery of banking services
and products through electronic channels, such as telephone,
internet, and cell phone, etc.
In future, the availability of technology to ensure safety and
privacy of e-transactions and the RBI guidelines on various
aspects of internet banking will definitely help in rapid growth
of internet banking in India.
