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E Commerce Presentation


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E Commerce Presentation

  1. 1. Online/E-Commerce By: Tyler Dierdorff
  2. 2. Online/E-Commerce <ul><li>Electronic commerce is the paperless exchange of business information using electronic data interchange (EDI), e-mail, electronic bulletin boards, fax transmissions, and electronic funds transfers. </li></ul><ul><li>Internet shopping, online stock and bond transactions, the downloading and selling of “soft merchandise” (software, documents, graphics, music, etc.), and business-to-business transactions. </li></ul><ul><li>The concept of e-commerce is all about using the Internet to do business better and faster . </li></ul>
  3. 3. Pros For Consumers <ul><li>Price </li></ul><ul><li>Quick, convenient and easy </li></ul><ul><li>In depth product overviews </li></ul><ul><li>Consumer reviews (Less biased opinions) </li></ul><ul><li>Find products online that you can't find at a local, real world store </li></ul><ul><li>Doors are always open to customers, 24 hours a day, 7 days a week </li></ul><ul><li>No sales pitches (store employees) </li></ul>
  4. 4. Cons For Consumer <ul><li>Unable to examine products personally </li></ul><ul><li>New way for cyber-criminals to steal personal, financial info, and even your identity </li></ul><ul><li>Product Overload </li></ul><ul><li>Don’t always know what your getting </li></ul><ul><li>Shipping delay (purchases and returns) </li></ul><ul><li>Slower product verification and problem resolution </li></ul><ul><li>Loss of emotional fulfillment </li></ul>
  5. 5. Pros For Businesses <ul><li>Increased market share (Global) </li></ul><ul><li>Provide for niche markets </li></ul><ul><li>Operation costs </li></ul><ul><li>Increased productivity </li></ul><ul><li>Survey of customers </li></ul><ul><li>Less likely to make returns </li></ul>
  6. 6. Cons For Businesses <ul><li>Elimination of face to face interaction </li></ul><ul><li>Distribution (in-stock?) </li></ul><ul><li>Competition (prices down=profit margin down) </li></ul><ul><li>24/7 (updating, responding, etc.) </li></ul>
  7. 7. E-Shopping Tips <ul><li>Personal recommendations </li></ul><ul><li>- Friends or Co-workers who have online shopping experiences to share </li></ul><ul><li>Use consumer reviews and internet to get informed </li></ul><ul><li>,, etc. </li></ul>
  8. 8. Question <ul><li>Total e-commerce sales for 2007 were estimated at $136.4 billion, an increase of 19.0 percent (±2.8%) from 2006. </li></ul><ul><li>While, Total retail sales in 2007 increased only 4.0 percent (±0.3%) from 2006. </li></ul><ul><li>- What do you feel is causing consumers to turn to the Internet? </li></ul>
  9. 9. Question <ul><li>- Have you ever contacted an online customer service representative regarding a product you have purchased? How come? If so, how did you and what was your experience like? </li></ul>
  10. 10. Question <ul><li>How do you determine where you purchase an item from online? </li></ul><ul><li> - (best price, security, recommendations, site design, brand, etc. ?) </li></ul>
  11. 11. Article Citation Online is great, but physical is powerful. (2007, December 10). Bismarck Tribune,p. B1-B6.  Retrieved February 27, 2008, from ProQuest Newsstand database. (Document ID: 1396104501). Article Link: