Asking the best questions takes careful preparation and plenty of experience. Jot down and keep a list of as many important questions as you can. What questions would you like people to ask you?

1. Real Property Management Wake County
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Asking the Right Questions
The next time you attend a party or large
gathering, look around at the group
clusters that invariably form. Choose a
couple of them to quietly walk up to and
stand on the perimeter with rapt attention.
What you’re likely to hear if you listen
carefully is that there are three kinds of
people in each group. There is the
“blabber” who talks incessantly until those
around them finally tire and walk away.
There is also the “spectator” who likes to
listen, hoping to be entertained
and educated or all of the above. The
spectators seldom contribute, especially if they’re shy and introverted. The
third kind of person in small groups is the one who is prone to ask good
questions. They often begin by carefully listening, and
interaction, they’ll ask a meaningful question. The best questions are ones
relevant to everyone gathered around. Based on the information gathered
by listening, those who ask good questions determine which questions will
be of mutual interest.
The point I’m making can be summarized in one sentence: If you want
helpful answers ask outstanding questions. Below are a few suggestions.
If you’re with a group of rental income property owners and managers, why
not ask, “How do you keep you
them initially, “How are your vacancy rates?”
When you’re with a group of clients and residents you can ask a question
that has the potential to lower your own vacancy rates. “How can I improve
my service to you?” That may well be the most important question you end
up asking in the weeks and months ahead.
“How can I improve my service to you?” implies that you care about your
relationship to the ones you’re asking. If they ask you to be more specific,
by all means ask an even better question.
Real Property Management Wake County| (919) 747-3488 | www.rpmwake.com
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Asking the Right Questions
The next time you attend a party or large
gathering, look around at the group
clusters that invariably form. Choose a
couple of them to quietly walk up to and
stand on the perimeter with rapt attention.
hear if you listen
carefully is that there are three kinds of
people in each group. There is the
incessantly until those
around them finally tire and walk away.
There is also the “spectator” who likes to
listen, hoping to be entertained, informed,
and educated or all of the above. The
spectators seldom contribute, especially if they’re shy and introverted. The
third kind of person in small groups is the one who is prone to ask good
questions. They often begin by carefully listening, and then at a pause in the
interaction, they’ll ask a meaningful question. The best questions are ones
relevant to everyone gathered around. Based on the information gathered
by listening, those who ask good questions determine which questions will
The point I’m making can be summarized in one sentence: If you want
helpful answers ask outstanding questions. Below are a few suggestions.
If you’re with a group of rental income property owners and managers, why
not ask, “How do you keep your units filled with reliable residents?” Or ask
them initially, “How are your vacancy rates?”
When you’re with a group of clients and residents you can ask a question
that has the potential to lower your own vacancy rates. “How can I improve
you?” That may well be the most important question you end
up asking in the weeks and months ahead.
“How can I improve my service to you?” implies that you care about your
relationship to the ones you’re asking. If they ask you to be more specific,
l means ask an even better question.
www.rpmwake.com
https://www.youtube.com/channel/UCD7wqytgILpwGuCKpLkjJXQ
spectators seldom contribute, especially if they’re shy and introverted. The
third kind of person in small groups is the one who is prone to ask good
then at a pause in the
interaction, they’ll ask a meaningful question. The best questions are ones
relevant to everyone gathered around. Based on the information gathered
by listening, those who ask good questions determine which questions will
The point I’m making can be summarized in one sentence: If you want
helpful answers ask outstanding questions. Below are a few suggestions.
If you’re with a group of rental income property owners and managers, why
r units filled with reliable residents?” Or ask
When you’re with a group of clients and residents you can ask a question
that has the potential to lower your own vacancy rates. “How can I improve
you?” That may well be the most important question you end
“How can I improve my service to you?” implies that you care about your
relationship to the ones you’re asking. If they ask you to be more specific,

2. Real Property Management Wake County| (919) 747-3488 | www.rpmwake.com
Discover more great content here:
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“What can I do for you that will improve your experience as my client (or as
a resident at a property you manage)?” Ask them to be candid with you
because you really value them as a client or resident.
Then be prepared to listen more carefully than ever before. You’ll be amazed
at what you’ll learn. Also be ready to answer some of their questions. Asking
good questions initiates good conversations.
An effective question is usually a gift delivered to the person or persons
you’re speaking with. It shows that you care and it often sparks their
imagination to come up with ideas, suggestions and complaints. Yes, you’re
willing to hear complaints. After all, would you rather lose a client or a good
resident who felt they didn’t have a voice, or would you like to know ahead
of time what’s bugging them?
Asking the best questions takes careful preparation and plenty of
experience. Jot down and keep a list of as many important questions as you
can. What questions would you like people to ask you? Start now!
We’d love to know what questions you come up with, so post your ideas in
the comments section.
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Real Property Management Wake County
7404 Chapel Hill Rd
Ste N
Raleigh, NC 27607
(919)747-3488
http://www.rpmwake.com

3. Real Property Management Wake County| (919) 747-3488 | www.rpmwake.com
Discover more great content here:
https://twitter.com/RpmWake
https://www.youtube.com/channel/UCD7wqytgILpwGuCKpLkjJXQ
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owenwhite@rpmwake.com