4. www.teamsandlead
Agenda
• Team Through a Hoop
• OD Defined
– Who are the Clients?
– What issues does OD address?
– How are those issues addressed?
• Waterline Model
• Helium Stick
• E Q
• Wrap-up & Additional Resources
6. Who are the Clients?
Board of Directors, CEOs, VPs
During changes in corporate strategy, mission, leadership, technology or
organization structure
Middle Managers
Within specific areas or across functions to identify sources of conflict and
barriers to performance, or help build a broader vision and more effective
leadership
First Line Supervisors
To improve operations and employee involvement, establish high
involvement work teams, improve organizational communication, develop
supervisory training or new reward systems
Line Workers
To facilitate job redesign improved performance, teambuilding or
improvement in the work environment
8. www.teamsandlead
How are Issues Addressed?
Organizational
Effectiveness
Employee
Effectiveness
Change Management Executive Development
Strategic Planning 3rd Party Conflict Resolution
Group Facilitation Customer Service Training
Org Restructures Leadership Development
Sociotechnical Systems
Design
Workforce Diversity
Action Research Communications Training
9. www.teamsandlead
The Waterline Model*
Task
Maintenance
Structure
(Roles & Goals)
Group
(Dynamics and Development)
Interpersonal
(Between 2 People)
Intrapersonal
(Within an individual)
X X X X
*Adapted from Harrison, R. (1979) The Waterline Model: A
Diagnostic Intervention Model for Managing/Leading
Groups.
10. www.teamsandlead
Secret Sauce for Success?
• Sponsorship
• Systemic Thinking
• Expecting and Addressing Resistance
• Balancing Task and Maintenance
• Addressing 3 Factors
14. www.teamsandlead
1. Public
4. Unknown3. Hidden
2. Blind
Known to Self Unknown to Self
Known to Others
Unknown to Others
Luft, J. (1970, 2nd Ed.) Group Processes; An Introduction to Group Dynamics.
Palo Alto, CA: National Press Books.
We can only access this by
receiving feedback from others
Johari’s Window
16. www.teamsandlead
Additional Resources
• Connor, D. (1992) Managing at the Speed of
Change. New York: Random House Books.
• Goleman, Daniel. (1998) Working with Emotional
Intelligence. New York: Bantam.
• Heen, S., Patton, B., & Stone, D. (1999) Difficult
Conversations. New York: Penguin Books.
• Heifitz, R. & Linsky, M. (1999) Leadership on the
Line. Boston: Havard Business School Press.
• O’Neill, Mary Beth. (2000) Executive Coaching with
Backbone and Heart. San Francisco: Jossey-Bass.
21. www.teamsandlead
The Interpersonal Gap Model*
A’s private
intentions
A’s
observable
actions
B’s private
interpretation
s
*Based on the work of
John Wallen, PhD.
Pass through
filters and are
transformed
Into…
Pass through
filters and are
transformed
Into…
22. www.teamsandlead
Age Birth Order
Gender
Marital Status
Religion
Organizational
Role
EducationWork
Background
Income
Family Norms
What are YOUR filters?
Ethnicity
Physical
Abilities
Values
Sexual
Orientation