1. Rohin Alexander George E-mail: rohinalexandergeorge@yahoo.com
Bangalore, KA (India) Hand Phone: +91 9686548479
PROFESSIONALSUMMARY
Creative and results-driven leader experienced in driving business through product, process and customer service improvements
while building partnerships with key decision makers.
EXPERIENCE & ACCOMPLISHMENTS
PREVIOUSEXPERIENCE
Flipkart Internet Pvt Ltd.
Team Lead - Marketplace- Seller support (1st December 2012 – 7th November 2013)
Assisting floor & team for the Seller related issues & queries:
 Inbound/Outbound calls and emails  New vendor management
 Grooming session for team  Tracking of seller on-boarding,
registration & listings
 Follow-up on seller issues and customer
returns with sellers
 Managing seller protection settlement
 Scheduling seller trainings.
 Monitoring on time consignment pickup
from the seller.
 Managing order management  MIS and Ameyo call monitoring
W.S retails (Flipkart.com)
Shift Supervisor – Customer Support (1ST August 2011 to 31st November 2012)
 Inbound/Outbound calls and emails  Assisting floor & managing escalation
desk.
 Grooming session for team  Managing Avaya calls queue monitoring
& break management.
 Follow-up on Payment related and order
related issues of customers
 Briefing agent performance report to the
team & mentoring the agent accordingly
 Preparing roster for night shift as per
agent’s requirements.
Sr. Customer support representative: Customer Support (31st January 2011 to 31st July 2011)
One of the best performers in the group and got promoted as shift supervisor within a span of 6 months.
 Inbound/Outbound calls and emails  Handling payment fraud check
 Part of payment team
 Managing OMT (Order management)
issue
 Cash on delivery verification.
Scicom India Pvt Ltd. (Nokia process) - Technical support executive (7th November 2009 - 15th December 2010)

2. EXTRACURRICULAR ACHIEVEMENTS
¤ Represented collage for All India Badminton Championship in year 2005.
¤ Nationals in football in year 2002.
¤ Coordinator for inter college festivals, Udaipur
EDUCATIONALBACKGROUND
¤ Post-graduation diploma in Computer application from Janardhan Rai Nagar Rajasthan Vidyapeeth university, Udaipur,
Rajasthan – batch 2005 - 2006
¤ Bachelors in Computer application Janardhan Rai Nagar Rajasthan Vidyapeeth university, Udaipur, Rajasthan – batch 2002-
2005
¤ SSC & HSC (C.B.S.E.) from Kendriya Vidhyalaya, Zawar mines, Udaipur
HOBBIES AND INTEREST
 Music-To listen, Singing, Dancing
 Visiting new places
PERSONAL DETAILS
Father’s name – Alexander George Languages – English, Hindi, Malayalam
Gender – Male Marital status - Married
Date of Birth – 28 May 1984 Nationality - Indian
I hereby declare that all the information provided by me in this application is factual and correct to the best of my knowledge and belief
(Rohin Alexander George)