1. CURRICULUM VITAE
Nagendra Singh Village & Post Bahadur Nagar
Maharajganj , District Raebareli,
U.P. -229306
Mob. – +91- 9628171766
Email: rajpoot.nagendra.singh@gmail.com.
Objective:
To achieve excellence in working in the IT & ITES industry or any service oriented industries and
give my best for the betterment and growth of the organization and to grow with the organization.
A challenging in a growth Oriented in which my ability experience and training can be fully utilized.
EXPERIENCE:
Sr. Relationship Manager
Working in Matrimony.com since June 2015.
Key Account Management
Client On-boarding
Client Acquisition
Customer Relationship
Customer Support
Customer Retention & Renewals
Complaints Redress
Data Base Management - MIS
Team Leader-Retention
Two Month Experience In Radical Minds Technologies
Handling Retention Team of Times Jobs.
Handling escalation of customers.
Resolving Query of costumer over the phone also taking C-SAT rating.
Managing Floor Attrition & reducing shrinkage.
Preparing daily calling reports.
Team Leader-Operation
Eight Month Experience in Foison Software’s Pvt. Ltd (FTS BPO)
Worked as a Team Leader handled a Team With the size of 25 members and met all the
Targets & (KPI) of Process.
One Year Experience in Sampark E Services PVT. LTD.
Handled 2 process (Shine.Com (Hindustan Times Group), Roozgaar.Com).
Responsible for SL & Revenue for both the Branches
Handled a Team with size of 30 Agents.
Monitored CSE’s Performance in the terms of Quality, Productivity and C-Sat.
Provided feedback to all the agents for their (Quality, C-Sat, Productivity, Absenteeism,
Sales.)
Documented One-o-One feedback with agents on monthly basis and rated them accordingly
to keep the motivation and competition at peak.
Taken care for all the escalations from customer and client.
Six Months Experience in Amartech Convergence as a Sr. CCE. (Nov 2012 to May
2013)
Handling Call of verification and inquiry of service & Sim card
Customer queries related to Aircel prepaid Sim Card & forwarding complain to concern
team.
One Year Five Months Experience in AEGIS BPO as a CCE. (May 2011 to Nov 2012)
2. Worked for Vodafone, resolving Query of costumer over the phone that was using Vodafone,
Prepaid Sim Card. (Platinum & Golden Customer’s call)
To close 99.9% query or problem of customer also
Handled team in absence of Team Leader.
Allocate the service request of customer to related Service Centre.
Achievement:
Generate more than 5 Lakh Revenue in a month by up selling.(SEPL)
Responsible for Team & Process sales. (SEPL)
Team generates more than 11 Lakh Revenue in a Month. (SEPL)
Floor generates more than 18 Lakh Revenue in a Month when i was manging whole process
in absence of Manager. (SEPL)
C-Sat & Cordiant Champion in Aegis. (Vodafone)
Quality Champion in Aegis. (Vodafone)
Academic Qualification:
Pursuing Post Graduation from C.S.J.M. University Kanpur. (English Literature)
Graduation Passed from C.S.J.M. University Kanpur in 2011. (Psychology, English
Literature)
Intermediate passed from U.P. Board in 2007.
High school passed from U.P. Board in 2005.
Computer Proficiency:
Basic computer knowledge, Internet, V-Lookup, MS Excel, MS word, Power Point
Preparing details of calls in FMR (Feed Back Management Report)
Uploading daily report & best calls on mail drive.
Extra Curricular Activities:
National Cadet Corps. (NCC)
Participated in College Cricket Tournament in 2010 - 2011 as all rounder.
Strength:
Team player and quick learner.
Like to accept challenges.
Team Handling.
Personal Profile:
- NAME : Nagendra Singh
- FATHER'S NAME : Mr. Shailendra Singh
- DATE OF BIRTH : 02 oct.1990
- SEX : Male
- AGE : 25
- BLOOD GROUP : B+ (Positive)
- NATIONALITY : Indian
- RELIGION : Hindu
- LANGUAGE KNOWN : English & Hindi
Declaration:
I hereby declare that the above particulars are true in every respect and nothing has been concealed or
withheld by me. If any information furnished above is found false at any time, my candidature/
appointment may be canceled without any notice and legal action may be taken accordingly.
PLACE:
