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VABYDE
                                                                                Value By Design




The 3 Dimensions of Functional
         Orientation
      Or why we all speak different languages




                                                © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com
The 3 Functional Orientations or Stereotypes                                                      VABYDE
                                                                                                  Value By Design




           Control the Business




                                  Support the Business




                                                         Do the Business



                                                                  © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com
What Dominates Their Thinking                                                                                        VABYDE
                                                                                                                     Value By Design



                                                    Consistent Robust Services
          Control the Business                         Standardised Services
                                                          Unit cost Savings
          What Type of Business Should We                  New Services
                   Be Tomorrow?                  Service Improvement & Perception
             Where is the Market Going?             Functional Professionalism
               How Do We Get There?
               What Are Our Priorities?
                What Can We Afford?
          What Do We Need To Comply With?
               What Should We Stop?
          How Do Our Performance Measures
                        Look?
                What Are Our Risks?         Support the Business                       Day to Day Operations
                                                                                           Sell More Stuff
                                                                                        Delight the Customer
                                                                                 Make More Stuff, Quicker, Better
                                                                               Fire fighting & Process improvement
                                                                               New & Improved Products / Services
                                                                                            Supply Chain
                                                                                    Functional Professionalism




                                                                       Do the Business



                                                                                     © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com
Typical Failures To Connect Between the Stereotypes                                                                  VABYDE
                                                                                                                     Value By Design




           Control the Business
                                           Do Not anticipate future needs
                                         Fail to Provide Useful Information
                                        Focus on Cost & New Toys not Value




                                         Support the Business                 Failure to understand the business
                                                                                  Treat all users as the same
                                                                              Don't understand what is important




                    Too Focussed on Daily Issues to
                          Develop Capabilities
                        Failure to Understand &
                             Deliver Change
                         Wastage of Resources




                                                                        Do the Business



                                                                                     © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com
Typical Stereotypes                                                                                                                     VABYDE
                                                                                                                                        Value By Design




            Control the Business

                                                               Facilities
       Strategy                                                    HR
        Audit                                            Indirect Procurement
       Finance                                                     IT
        Legal                                                   Security
    Corporate Risk                                      Support the Business



                                                                                                              Marketing
                                                                                                                Sales
                                                                                                            Product Design
                                                                                                              Operations
                                                                                                             Supply Chain

                                                                                              Do the Business

        The value of each function is enhanced when it starts to operate in the
          other dimensions as well and encourage a joined up business, e.g.
            “It would be great if Finance supported the business and understood how value is generated.”
                                                                                                 © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com
The Orientation of a CEO                                                                               VABYDE
                                                                                                       Value By Design




             Control the Business
                                         A CEO Typically has to operate in
                                         all 3 dimensions.

                                         EA is a discipline which helps the
                                         functions operate in them too.

                                      Support the Business




                                                             Do the Business
    For IT, the adoption of EA enables alignment with the values and priorities of the CEO
       and to take a coherent approach to supporting and integrating the whole of the
                       business's operations to deliver sustainable value.
                                                                       © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com

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The 3 dimensions of business functions

  • 1. VABYDE Value By Design The 3 Dimensions of Functional Orientation Or why we all speak different languages © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com
  • 2. The 3 Functional Orientations or Stereotypes VABYDE Value By Design Control the Business Support the Business Do the Business © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com
  • 3. What Dominates Their Thinking VABYDE Value By Design Consistent Robust Services Control the Business Standardised Services Unit cost Savings What Type of Business Should We New Services Be Tomorrow? Service Improvement & Perception Where is the Market Going? Functional Professionalism How Do We Get There? What Are Our Priorities? What Can We Afford? What Do We Need To Comply With? What Should We Stop? How Do Our Performance Measures Look? What Are Our Risks? Support the Business Day to Day Operations Sell More Stuff Delight the Customer Make More Stuff, Quicker, Better Fire fighting & Process improvement New & Improved Products / Services Supply Chain Functional Professionalism Do the Business © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com
  • 4. Typical Failures To Connect Between the Stereotypes VABYDE Value By Design Control the Business Do Not anticipate future needs Fail to Provide Useful Information Focus on Cost & New Toys not Value Support the Business Failure to understand the business Treat all users as the same Don't understand what is important Too Focussed on Daily Issues to Develop Capabilities Failure to Understand & Deliver Change Wastage of Resources Do the Business © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com
  • 5. Typical Stereotypes VABYDE Value By Design Control the Business Facilities Strategy HR Audit Indirect Procurement Finance IT Legal Security Corporate Risk Support the Business Marketing Sales Product Design Operations Supply Chain Do the Business The value of each function is enhanced when it starts to operate in the other dimensions as well and encourage a joined up business, e.g. “It would be great if Finance supported the business and understood how value is generated.” © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com
  • 6. The Orientation of a CEO VABYDE Value By Design Control the Business A CEO Typically has to operate in all 3 dimensions. EA is a discipline which helps the functions operate in them too. Support the Business Do the Business For IT, the adoption of EA enables alignment with the values and priorities of the CEO and to take a coherent approach to supporting and integrating the whole of the business's operations to deliver sustainable value. © I R Furmston-Evans, 2012 – I.furmston-evans@ntlworld.com