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How Social Collaboration Impacts Employee Learning, 
Engagement & Productivity 
ASTD New Orleans Chapter 
Rock N’ Bowl 
October 23, 2014 
Robin Schooling, SPHR 
@RobinSchooling
5 “generations” of digital proficiency 
R “Ray” Wang, Constellation Research
R “Ray” Wang, Constellation Research
the workplace
the workplace today 
technology 
we’re all connected 
the ‘consumer’ experience 
the role of the leader
transparency
social media 
‘internet based technologies designed 
to be used by 3 or more people’
is it an industry issue?
why?
develop your own understanding 
develop strategy & policy 
guide & educate
it’s NOT the tool or technology… 
… it’s the experience
understand the BEHAVIOR
social learning 
‘information sharing, collaboration and 
co-creation; learning with and from 
others in person or virtually’
Jay Cross - JayCross.com 
bus vs. bicycle
training understanding 
‘outside-in’ 
learning 
understanding 
‘inside-out’ 
when have YOU wanted to ‘learn’ something? 
and what was that like?
in the L & D Department
is your LMS… 
a system of record (and registration)? 
…or a system of engagement? 
does it… 
connect people to content, info…and each other? 
what if it could?
ideas 
‣ create immersive learning environments 
‣ training course with embedded blog posts 
‣ link learners before, during and after an event 
‣ provide content prior to F2F 
‣ provide links to resources
ideas 
‣ build your OWN blog 
‣ create a community of practice 
‣ shared workspaces 
‣ think ‘mobile’ 
‣ think ‘just-in-time’
engagement 
productivity
addressing 
obstacles
‘people will waste time’ 
‘we’ve never done it that way!’ 
‘we have classified/private info’ 
‘EEs will say inappropriate things’
a mosaic
consider the EXPERIENCE you want to create
deliver and provide value 
new! 
relevant! 
impactful!
Thank You! ! 
Robin Schooling, SPHR! 
" 
@RobinSchooling" 
robin@silverzebras.com " 
http://www.linkedin.com/in/robinschooling "

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