The document describes the development of a Motorola scanner reconfiguration tool. The tool was created to address issues with Motorola scanners used for deliveries that would reset to factory settings when batteries died. The one-click tool allows drivers to easily reconfigure scanners in the field without needing to contact IT. It was designed to be simple and fast to use to minimize disruption to routes. Testing showed it successfully reconfigured scanners in 2-3 seconds. The tool is expected to save time and money compared to alternative solutions.

1. Motorola Scanner
Tool
Dakota Stark

2. Overview
O I am an intern at Hackbarth Delivery
Service. My job here is to keep track,
troubleshoot, and fix the Motorola
scanners that are used for deliveries.
O Keeping up with almost 500 of these
scanners spread amongst 22 different
terminals can be problematic.

3. The Problem
O These scanners have 2 different batteries.
Once the backup battery dies, the device
flashes itself with factory settings.
O The IT department is the only department that
is capable of reconfiguring the scanners.
O When a scanner goes down, the driver is
forced to proceed via pen/paper
O Without the scanner, we are letting the end
customer down by not providing tracking
updates.

4. Needs Definition and
Results of Stakeholder
Analysis
O Stakeholders include:
O Company as a whole
O Terminal managers, drivers, Hackbarth
customers, IT team.
O Hackbarth as a company needs this tool to
reconfigure scanners and get them back
online in a timely manner. This will also save
money by not having to ship as many
scanners to and from. With both of these
needs filled, it will save time and ultimately
make the end customer happier.

5. Needs Definition and
Results of Stakeholder
Analysis
O Making the end user happy is the ultimate
goal at Hackbarth.
O Terminal managers/drivers primary need
is for this tool to reconfigure the scanner
and get it back online in as fast as
possible so they can finish their routes.
O Also so we do not have to ship a device
back for a simple reconfiguration.

6. Use Case Description
O Imagine a driver out on route delivering
goods. Little did they know the battery of
their scanner did not charge all the way up
the night before. The driver keeps using it
until both the main and the backup
battery’s die. The device then loses its
configuration. The driver pulls over and
plugs in his scanner and runs the
Motorola Scanner Tool. Once the scanner
is reconfigured, the driver is back on
his/her way.

7. Use Case 1: Scanner
reconfiguration during route

8. Prototype Description
O The UI of the Motorola Scanner Tool will
be a simple window prompting the user
whether they want to run the program or
not. If the user clicks yes, then the tool will
reconfigure the scanner. If the user clicks
no, the application will close.

9. Main Page

10. Second Page

11. DeviceSettings
Battery
Auto
Brightness
Screen Always
On
Connectivity
AccessPoint
Names (From
SIM)
AT&T
Phone On
Wi-Fi Off
Bluetooth Off
Input
Autocorrect
Off
Suggestions
Off
Device Settings Flow Chart

12. Performance Metrics
O Reconfigure a scanner that has flashed
O Simple to use
O Non-techy individuals can use it with ease
O Fast to use
O Completes the task quickly so that the user
can go about their work

13. Results of the Performance
Evaluation
O After evaluating the performance metrics,
my application is in good standing.
O It is simple in that that there are only 2
different pages with 2 different buttons.
(Yes & No)
O Loads very quickly and completes the
reconfiguration process in 2-3 seconds

14. What are usability
considerations?
O My new method is no fix for a broken
scanner
O If a driver has to use this on their route,
they will need a car charger to boot it back
up and run my program
O Driver would have to stay connected to
the charger for a while to re-charge
batteries.

15. Results of usability studies
O My application has only been tested in-
house.
O It will work in the field because they use
the exact same devices.
O The tool is simply reconfiguring settings,
mostly with regedits.

16. Alternative Method
O Current way we are handling it
O Its inefficient with both time and money
O Teach all drivers/employees how to
reconfigure the devices
O Impossible!
O Hire IT worker at all 22 terminals
O Not cost efficient

17. Economic, Technical,
Organizational feasibility
O I believe that the method with my scanner
tool will work.
O It is simple enough for the
drivers/managers to use it as need be.
O It saves money and time
O No downfalls
O Simply put, Scanners should not have to
come back to the corporate office just to
be reconfigured.

18. Tangible Cost and benefits
O Software development cost of $1875.
O 5 hours per week x 15 weeks @ $25/hour
O Saves shipping cost to and from terminals
O One overnight package to ATL is $38.69
O Multiply this by two, since we have to send it
back.
O Saves time
O No longer have to manually reconfigure
scanners.
O More time to work on other projects
O Takes me one hour to log/reconfigure one
device

19. Intangible Costs and Benefits
O Employee satisfaction
O Easy to use
O One-Click reconfiguration
O End-Customer satisfaction
O Updated tracking notifications
O Ultimate goal

20. Lessons Learned…
O Time management is a big priority.
O It is difficult balancing this course with
other courses.
O Resources are all over the place!
O About ¾ of the way through, I found a
piece of software called WinDiff that can
compare two registry snapshots. Would
have made life so much easier if I had it in
the beginning.

21. Courses That Helped
O ITE 115, 285, 370
O Without these courses, I wouldn’t have known a
thing about Visual Basic.
O ITE480
O I learned primarily about gaining the needs of
the end users. I also learned how to make use
case’s and how to effectively use them
O ITE474
O I learned how to make the relationship between
a human (user) and the computer (machine) go
as smoothly as possible.