The document discusses various business process management (BPM) tools and concepts. It describes tools for modeling processes like IDEF0 and Petri nets. It also covers workflow management systems, enterprise application integration (EAI), web services, and B2B integration. The key tools and approaches discussed are for analyzing, improving, and automating business processes involving both human and system interactions.

1. Business Process Management Tools Understand your processes and choose the appropriate TOOLS DOOR Ing. R.H.W. Claassens MIM VOOR Interpolis 23 augustus 2004

5. BPM “ BPM is the general term for the services and tools that support explicit process management (such as process analysis, definition, execution, monitoring and administration), including support for human and application-level interaction.” ( Gartner, 2003) “ Supporting business processes using methods, techniques, and software to design, enact, control, and analyze operational processes involving humans, organizations, applications, documents and other sources of information.” (W.M.P. van der Aalst , A. H.M. ter Hofstede , M. Weske, 2003) “ BPM is not a new discussion, but rather a fundamental shift in the availability of integrated tools by which to enable many of the BPM concepts that have been heretofore nothing but pages in a textbook." (Delphi, 2001)

6. Modeling Results: Company A: Reduced underwriting cycle from 10 days to two hours while reducing processing costs by 40 percent in less than three months. Company B: Reduced training costs/time of service representatives by producing automated documentation in three weeks. Government: Reduced time to construct buildings by three months and raised the effectiveness of building inspectors. Risks of Not Understanding Processes: Company X: Wasted $100 million in building a customer service workbench by not simulating throughput times of service calls. Company Y: Sustained several days of systems’ downtime by not understanding the complete effects of a new compound flow. Your Company: How much time and money is wasted in your processes? To Manage Business Flows, or Not ?? Copyright © 2002

10. Sales department Shipment planning department Order planning department Should (also) help the client to better understand his process Business Process Analyses tools

21. Source: WfMC reference model Worklist Handler Generates References Manipulate Interact via Invokes Invokes Definition Tool Interpreted by External product/data Software component System control data maintain use update (Supervisor) Organisation/ Role Model Workflow control data Workflow Relevant Data Data Build Time Run Time WfMC Workflow Reference Model User Interface Process Definition Work List Application(s) May reference Workflow Application Data WFM Engine(s) Application(s) may refer to Workflow Enactment Service Administration & Control

22. Workflow concepts : View 2 Low value processes High Value Business processes Production Collaborative Administrative Ad Hoc Loan Origination Insurance claims Accounting Tech doc creation Expense reports Purchase approvals Budgeting “ Transaction workflow” “ Process management” “ E - Forms” “ Groupware” FYI Routing Review and Approve Product brand mgmt. Software development Repetitive process Unique processes Source: BIS Strategic Decisions Workflow Application Segments

24. explicitly structured implicitly structured ad-hoc structured unstructured data-driven process-driven ad-hoc workflow groupware production workflow case handling Workflow concepts : View 3

40. Business Process Management Tools Understand your processes and choose the appropriate TOOLS