This talk doesn't cover the technical aspects of machine learning. It concentrates on rethinking the way we design products, services & systems using Artificial Intelligence.

1. Designing for AI Systems
Ripples 2017
IISc Bengaluru

2. 1. Take photos
2. Connect to laptop
3. Download photos
4. Upload to a folder
5. Create album
6. Copy link
7. Share with friends

3. 1. Take photos
2. Connect to laptop
3. Download photos
4. Upload to a folder
5. Create album
6. Copy link
7. Share with friends

4. Problem
Getting things done
Augment humans to free
them of repetitive mundane
tasks

5. Problems

6. Identify the
problem
What is the most
pressing need?
What causes the biggest
distress?

7. “The lack of sleep for
parents with young
children.”
Snoo

8. When you're designing
with AI, you're
designing a system
that learns and grows,
with functionality that
may change over time.

9. Machine learning
provides software
systems with the ability
to learn without being
explicitly programmed.
They can change when
exposed to new data.
Machine learning

10. Systems, Products
& Services

11. Flow
A great experience is
characterized by an
unhindered flow.
Things happen.
Adaptive Workflows
Constantly learning
to simplify
agent
agent
agent

13. Exercise 1
(30 - 40 mins)
FUTURESTATE - Reimagining workflows
- Identify a simple workflow which caused you a lot of trouble?
e.g. Booking a tatkal ticket from A to B for tomorrow
- Revise the workflow to get things done

14. Products &
Services

15. "Can we design different
services to complement
humans and their lives
instead of replicate
them?"
Link

16. It should make your
life easier, but it
shouldn't get in the way.
Design:
Yves Behar

17. How do we design
products/services
that constantly
learn and evolve
over time ?

18. Exercise 2
(90 mins)
ENVISIONING SYSTEMS - Imagine a new world
- Identify a micro problem in your society/ colony/ apartment
E.g. Water scarcity and misuse in hostel/ apartment; Booking a tatkal ticket;
- Frame your problem accurately (to convey the pain)
- Envision a future state (System/ Product/ Service) which can solve this problem
- How does this new system WORK/ BEHAVE?
- What will the new (System/ Product/ Service) learn over a period of time?
- How will the new (System/ Product/ Service) re-program itself?
- What efficiency do you foresee in time?

19. Interacting

20. The truly efficient system
would work in the
background and collects
its inputs silently.
Minimal

21. Conversational
Interfaces
Link

22. Characteristics
Diction
Emotion
Intelligence
Sensitivity
Voice

23. Understand who you are
speaking to
Engage emotionally
Maintain continuity
(remember from past conversations)
Scripting
Conversations
Practical tips:
Short sentences

25. Exercise 3
(30 mins)
FUTURE INTERACTIONS - Scripting conversations
“A little girls walks up to a tree.
She looks to at the fallen leaves and wonders.
Curious ... she asks a question.”
Imagine the human conversations between the tree and the little girl
- Script the dialogues
- Emote on stage
(all 5 members to become props - Person 1= tree, Person 2 = little girl, Person 3 = bird, etc.)

26. Thank you