U M O2007

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U M O2007

  1. 1. “Jayamma is unwell!” Guerilla User Observations 24 Aug 2007 UMO2007
  2. 2. Jayamma (40 yrs) Housemaid working in Hyderabad (since 12 years) Monthly earnings = Rs. 2000/-
  3. 3. Stays with 10 yr old grandson in a 2 room (kitchen cum bathroom + bedroom) tiled house Rent = 600/- per month Electricity Bill = 120/- per month Carries water from the Municipal Supply Tap (in the street) to stock in buckets and drums
  4. 4. PDS (Public Distribution System) Monthly provisions of 30 kg rice and 12 liters kerosene against Ration Card Rice @ Rs.3/kg (but grains are thick and inedible) “If the cooked rice starts to smell, then we sell the rice to the local kirana shop and procure rice at Rs.19/kg”
  5. 5. Kerosene @ Rs.12/liter (not available in Hyderabad PDS. Has to travel to her village PDS – Pemelli, Mehboobnagar District for it) Bus Travel expense is Rs.80/- to her village. Kerosene available in Hyderabad black market at Rs.25/liter
  6. 6. Suffers from BP and Sugar. Procures Tablets for BP from her village. Has tackled sugar by drinking ‘Kakarkaya Juice’ for a whole 6 months. Would ask for tablets from the local pharmacist for minor illnesses like dysentery etc.
  7. 7. Phone numbers of daughters are written on the doorway with chalk.
  8. 8. Will travel to the Niloufer Govt Hospital(12 kms away in the city) for major illnesses/surgeries. Eg: child births for elder daughter. Overall Expenses Rs.5000/-. Rs600/- for 2 bottles of blood. No doctor charges. For emergencies, she has to go to Anand Rao Private Hospital (close to her home) A government doctor from the city visits her village once a month. She would go to her village to avail the free medical checkup (if required).

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