Every business is different. You may already have many good people on your team and do a number of things well, but to become world class you must consistently outperform your competitors in whatever characteristics of your product or service that your customers most value. Organisations who achieve world class success follow a journey of continuous improvement, in environments where employee productivity is enabled through strong leadership, empowerment and training, supported by robust processes and management systems

1. 6 steps to become a high
performing organization.
Ian Walsh, INTENT Group

2. Ian Walsh, Director, INTENT Group Limited
Achieving World Class Performance
Webinar, Tuesday 23rd January 2018

3. Introduction
▪ Welcome
▪ Introducing Ian Walsh
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4. INTENT Group Limited – Our story
▪ Our vision is to transform
performance culture. Everyday
▪ We do this by translating their
boardroom aspirations into
performance reality
▪ Creating World Class
Performance

5. Introduction
▪ What you will get out of this session
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6. Transforming Your Organisation
Success follows a journey of continuous improvement, in environments
where employees are supported to be highly productive through:
▪ Strong leadership
▪ Empowerment
▪ Training
▪ Robust processes
▪ Management systems
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7. Steps for Creating a High Performing Organisation
1. Set your strategic direction
2. Develop a plan to support your strategy
3. Create measures to keep you on track
4. Align your internal processes
5. Form teams to help drive business improvement
6. Manage your systems
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8. 1. Set Your Strategic Direction
▪ Have a clear, concise and well communicated vision
▪ All processes and systems must be aligned with your vision
▪ Buy in to your vision from all leaders is essential
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9. 2. Develop a Plan to Support Your Strategy
▪ Develop a strategy for achieving your vison
▪ Formally agree and signoff steps required to achieve
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10. 3. Create Measures to Keep You on Track
▪ Clear measurement system must be in place eg. Delivered In Full
On Time (DIFOT)
▪ Use to ensure you are outperforming your competitors
▪ Identify if you are delivering what your customers want (and if not,
why not)
▪ Hold people accountable
▪ Give praise where it’s due
▪ Align measurement systems with outcomes
▪ Review aligned processes – Do your measures show that you are
delivering?
▪ Mapping processes, monitoring, tracking, optimising processes
▪ Create a dashboard
▪ Set improvement measures for each team, each year
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11. Practice Measurement Stage 1

12. Practice Measurement Stage 5

13. 4. Align Your Internal Processes
▪ Map, understand and design the processes required to achieve your
vision and deliver what your customer wants
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14. 5. Form Teams to Help Drive Business Improvement
▪ Create teams to action identified steps
▪ Keep driving team maturity down to the lowest level
▪ Encourage team work
▪ Code of Conduct
▪ Alignment and leadership of measures and processes
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15. 6. Manage Your Systems
▪ Create systems to manage measurement systems
▪ Regularly check your measures to ensure all is on track. If going off
track, identify what you need to do, then tack action, communicate
and understand any consequences.
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16. Summary and Recommendations
1. Set your strategic direction
2. Develop a plan to support your strategy
3. Create measures to keep you on track
4. Align your internal processes
5. Form teams to help drive business improvement
6. Manage your systems
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17. For more information about enhancing your business
performance, contact INTENT.
intentgroup.co.nz
performance@intentgroup.co.nz
09 523 0366
Where are you on your World Class journey?

18. Questions?
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