Ravensdown’s process management journey - how they’ve nurtured improvement, increased engagement and focus on continuous improvement within their teams.

1. Nurturing improvement with
Ravensdown.
CONRAD ERASMUS
Group Management Accountant, Ravensdown

2. Ravensdown Limited
Nurturing Improvement
June 2018

3. Welcome

4. What we’re all here for

5. Why Promapp?
A home for Continuous Improvement
ideas
A consistent integrated resource for
all processes:
• Projects
• BAU
Benefits
• Web based (not hidden)
• Live dashboards
• Cost effective
• Simple (vs Visio)
• Integrated
• De-risked business knowledge

6. Continuous Improvement
People
•Plant
•Process

7. Copyright Ravensdown 2015
Focus Principle: Standards
CE

8. What does CI do for our People?
In addition to improved safety, better productivity and a reduction in waste:
Improved customer satisfaction – DIFOTIS (delivered in full on time in spec)

9. Continuous Improvement

10. Promapp Ideas Register
• Over 2,200 ideas in five years
• Average 40% or 880 implemented
• 30 CI Champions
• Three year plans

11. Then and now…

12. Name the process
Describe the process
Process Expert (writes)
Process Owner (owns content)
Process Users
Define the
trigger
Define the
output
Verb…
activity
Verb…
activity
Verb
activity
Verb…
activity
Verb…
activity
Verb…
activity
Verb… step Verb… stepVerb… step
Verb… step
Verb… step
Verb… step Verb… step Verb… step
Step 1
Step 2
Step 3
Step 4
Step 6
Step 7
Step 4
Exception
Process Mapping
What if? Regional
variation
Problem Opportunity
Step 5
444 published in
date processes 244 draft processes

13. Start-up tips

14. What’s next?
@todo
• Grow champions confidence
• Deliver ongoing training
• Motivate crawlers
• Define process architecture
• Develop use of Risk module
• Deliver better BI
• Mobility benefits
2019 / 20202017 / 2018