1. Prince BhanwraPrince Bhanwra
University Roll No. 51403068
Computer Science & Engineering
Guru Nanak Dev Engineering College, Ludhiana-6
Automated Hardware Maintainance systemAutomated Hardware Maintainance system
HERO CYCLES Ltd. (C.R. DIVISION)

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GNDEC, Ludhiana-25/09/06, Slide 2
Company ProfileCompany Profile
 Hero started in 1956 as manufacturer of bicycle components.
 In 1986 entered in GUINNESS BOOK OF RECORD for largest
bicycle manufacturer of the world.
 Currently producing 21500 bicycles per day.
 Collaborations with world class manufacturers---HONDA
MOTORS CO,JAPAN for front forks.
 Group Turnover is Rs. 3000 Crore of which export share is
more than 1 crore.
 More than 20,000 employees of the group have vividly and
continuously demonstrated that human endeavor can
ceaselessly achieve excellence and distinction

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GNDEC, Ludhiana-25/09/06, Slide 3
SAP isSAP is ERPERP Software.Software.What is an ERP?What is an ERP?
The dream…The dream…
• ERP attempts to integrate all departments
and functions across a company onto a single
computer system that can serve all those
different department’s particular needs.
• ERP automates the tasks involved in
performing a business process
• If installed correctly, it can have a
tremendous payback.
Enterprise Resource Planning System

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GNDEC, Ludhiana-25/09/06, Slide 4
Problems:Problems:
Delays, lost orders, keying into different
computer systems invites Errors

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All Requirements are handled by an integrated system.
Thus reduces errors, redundancy and increases overall
performance.
Front-Office Functions Back-Office Functions

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GNDEC, Ludhiana-25/09/06, Slide 6
ERP evolution:ERP evolution:
MRP1960-70’s:MRP1960-70’s: Inventory and process time reduction with new
production planning systems
MRP II1980’s:MRP II1980’s: Greater reductions due to the integration with
accounting and human resource systems
ERP 1990’s:ERP 1990’s: Focused on clients. Real time transactions.
Asset management
ERP Extended or ERP II2000’s:ERP Extended or ERP II2000’s: Focused on clients, optimizing
the whole business network; including suppliers
and clients

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GNDEC, Ludhiana-25/09/06, Slide 7
ERP evolution (II)ERP evolution (II)
• Integrated systems that cover the firm’s entire value chainIntegrated systems that cover the firm’s entire value chain
– Industry oriented (specialized)
– Transition from an internal view of the firm to business network
vision within the industry
• Electronic commerceElectronic commerce
– Developing html interfaces for the intranet/internet
– Supporting complete commercial transactions
• Applications with an object-oriented structureApplications with an object-oriented structure
– Transition from an highly integrated structure to modules with
higher complementarily
– Plug & play facilities

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Functional EvolutionFunctional Evolution

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ERP Evolution: Meeting the ChallengesERP Evolution: Meeting the Challenges

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GNDEC, Ludhiana-25/09/06, Slide 10
ERP System - Cost ComponentsERP System - Cost Components
 Software 30.2%
 Consulting 24.1%
 Hardware 17.8%
 Implementation Team 13.5%
 Training 10.9%
 Other 3.50%

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GNDEC, Ludhiana-25/09/06, Slide 11
 SAP 29 %
 Oracle 10 %
 Baan 5 %
 J.D. Edwards 7 %
 Peoplesoft 6 %
 QAD 2 %
 SSA/BPCS 2 %
 Other packages 27 %
Commercial ERP Package ImplementedCommercial ERP Package Implemented

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GNDEC, Ludhiana-25/09/06, Slide 12
Evaluating SAP as an ERP Software Choice:Evaluating SAP as an ERP Software Choice:
 There are more than 25 ERP software vendors but we
will evaluate major 3
 SAP
 Oracle
 BAAN

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GNDEC, Ludhiana-25/09/06, Slide 13
Evaluating SAP as an ERP Software Choice:Evaluating SAP as an ERP Software Choice:
• SAP
• Oldest and largest
• Presence for over 25 years
• Installed base of 20’000 worlds wide (in India around 200 sites)
• Oracle
• Entered ERP lately but emerged speedily
• 8000 sited worldwide and 80 sites in India
• BAAN

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GNDEC, Ludhiana-25/09/06, Slide 14
SAP R/3 OverviewSAP R/3 OverviewSystems, Application & Products in Data Processing

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SAP R/3 -SAP R/3 - 3 Level Architecture3 Level Architecture
Presentation
SAP- Application
Database (Oracle)

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GNDEC, Ludhiana-25/09/06, Slide 16
SAP R/3SAP R/3
 About every 6 months, they release a new
version
 3.0 (Spring 1998)
 3.1H (Fall 1998)
 4.0 (Spring 1999)
 4.6c—current

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GNDEC, Ludhiana-25/09/06, Slide 17
Conceptual areas in R/3 systemConceptual areas in R/3 system
 Application Area
 In application area, transactions are initiated for the functional area
within R/3.
 Basis area
 In basis area, transactions can be run those monitor the R/3 system
itself. Here many performances, tuning and database administration
tools can be found.
 Development workbench
 Development workbench is used to create and test ABAP/4.0
programs.

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GNDEC, Ludhiana-25/09/06, Slide 18
Unique FeaturesUnique Features
 Integration
 Efficient Data Storage
 High Data integrity
 One point Data entry
 Flexibility
 Customize to fit your needs …implement best business practices
 Interfaces with other tools & software
 Scalability
 Multiple HW/SW platforms

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GNDEC, Ludhiana-25/09/06, Slide 19
Unique FeaturesUnique Features
 Design
 Designed for all types of businesses
 Worldwide Usage
 It has multi-language supports
 Multi-Currency
 Govt. regulations & accounting requirements for various countries
 Interactive Processing
 Based on Open STANDARDS
 TCP/IP, EDI, OLE, ….

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GNDEC, Ludhiana-25/09/06, Slide 20
Disadvantages of SAPDisadvantages of SAP
 Expensive
 Longer implementation time
 Complex package
 Shortage of trained & skilled people

21. Automated HardwareAutomated Hardware
Maintenance SystemMaintenance System

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GNDEC, Ludhiana-25/09/06, Slide 22
Objectives of ProjectObjectives of Project
 AHMS covers all the activities in the process of
complaint handling from lodging to the dispatch of
goods.
 Main objectives of the project ‘AUTOMATED
HARDWARE MAINTENANCE SYSTEM’ are given below:
 Lodging of the complaint that arrives.
 Reporting the details of the complaint that have been lodged.
 Determining the root cause and planning the actions to be taken for
the complaint processing.
 Maintaining the internal detail for the organization use.
 Auto-generated messages guide the user at every step of the project.

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GNDEC, Ludhiana-25/09/06, Slide 23
PurposePurpose
 This component contains functions for recording and
processing different types of problems.
 You can use the notifications to analyze the recorded
defects and monitor the correction of these problems.
Such as
 Complaints filed by customers
 Complaints against vendors
 Company-internal problems
 Other user-specific problems

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FeaturesFeatures
 Describe a problem and identify the affected reference
objects (for example, material, vendor, manufacturer)
 Record the names of all persons (partners) who are
involved with the problem
 Define processing parameters for the quality
notification (for example, assigning a priority to the
notification and specifying a time range within which
the problem should be completed)
 Record individual defect items that relate to the
problem and analyze their causes

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GNDEC, Ludhiana-25/09/06, Slide 25
FeaturesFeatures
 Specify the corrective actions to be taken (for example, tasks
that are implemented immediately or corrective tasks that
are implemented after a thorough analysis of the defects)
 Monitor the execution of corrective actions through a status
management function
 Log all activities that have been carried out for the problem
 Record the nonconformity costs incurred while processing
and correcting a problem
 Print, fax, archive or export various types of reports (shop
papers) that relate to the problem

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GNDEC, Ludhiana-25/09/06, Slide 26
Process FlowProcess Flow
 Complaint concerning Hardware or Software failure is
filed in SAP.
 Complaint is handled by maintenance department and
appropriate action is taken.
 When the customer returns the goods, you post the
goods receipt in reference to the repair order. If you
specified the notification number when you created the
repair order, you can search for the repair order using
the notification number.
 You perform a technical check for the received goods
and record any confirmed defects in the notification.

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GNDEC, Ludhiana-25/09/06, Slide 27
FeasibilityFeasibility
 Technical
 P3 Processor
 128 RAM
 40 GB HDD (all ready installed)
 Economic
 SAP (all ready installed in Hero Cycles - CR division)
 Behavioral Feasibility
 Training (all ready known to SAP – no extra training required)

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GNDEC, Ludhiana-25/09/06, Slide 28
Tables usedTables used
 ZLOGIN
 Contains login information. E.g. Login ID and password.
 ZDEPTART
 Details of department. E.g. Name, contact no, head name etc.
 ZGATE_PASS
 Gates pass details.
 ZPHARDPART
 Details of all Hardware Material.
 ZCOMPLAINT
 Details of all complaints filed.
 ZACTION
 Record of all Actions taken against all complaints registered.
 ZUSER
 Details of all Employees working in the department and are going to register complaint (if encountered).
 ZCUST
 Details of all Hardware Vendor(s) in maintenance department.
 ZFEEDBACK
 Feedback of complaints handled.

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GNDEC, Ludhiana-25/09/06, Slide 29
AuthenticationAuthentication

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Administrator Choice ScreenAdministrator Choice Screen

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Company Details ScreenCompany Details Screen

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Department Detail ScreenDepartment Detail Screen

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User Detail ScreenUser Detail Screen

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Hardware Details ScreenHardware Details Screen

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Complaint DetailsComplaint Details

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Gatepass ScreenGatepass Screen

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Bill DetailsBill Details

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REPORTSREPORTS
Displaying Available Stock

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Complaints RegisteredComplaints Registered

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Action Taken For Various ComplaintsAction Taken For Various Complaints

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GNDEC, Ludhiana-25/09/06, Slide 41
Feedback of Complaints RegisteredFeedback of Complaints Registered

42. ??
QueriesQueries

43. Thank youThank you