To create and follow quality policies and procedure to ensure that a project meets the defined needs it was intended to meet from the customers perspective.

1. THEOPHILUS ATO FLETCHER
Prepared By:
Theophilus Ato Fletcher(MSC,BSC & HND)
Dip.in Quality Management
ISO 9001:2015 Quality Management System(QMS)
ISO 14001:2015 Environmental Management
System(EMS)
QUALITY
IMPROVEMENT PLAN

2. PERSONAL QUALITY IMPROVEMENT PLAN
2 0 2 2

3. TOTAL QUALITY MANAGEMENT
TQM
Top Management
commitment and
leadership
Quality Planning
Quality Assurance
Training
Quality Control
 Stakeholder
satisfaction
 Elimination of
failure/defect.
 Quality Output.
 Reduced cost
 Organizational
performance

4. GOALS
To create and follow
quality policies and
procedure to ensure
that a project meets
the defined needs it
was intended to
meet from the
customers
perspective.
To prevent defects
in the first place and
ensures that project
team creates quality
work packages and
deliverables in the
process.
To complies with
requirements and
quality
management plan.
1 2 3

5. PROJECT QUALITY
Three key definitions
Requirements
Customer
Expectations
No Defects

6. PROJECT QUALITY
Requirements
 Quality is the level at which a
product, service or result
corresponds to the
requirements.
 The results of a project
should be as close to what
was asked as possible.
 However, it doesn’t mean
that you should not suggest
any improvements to the
requirements.

7. PROJECT QUALITY
Customer
Expectations
Know :
 what your customers want to
achieve.
 What benefits they wish to gain
with your project.
 Quality product, service or result
should always meet customer’s
and stakeholder’s expectations.
 It means that you need to help
elaborate the requirements.
 You need to ensure that nail
down the underlying
expectations.

8. PROJECT QUALITY
No Defects
 There should be no defects
in the project’s results.
 Defect is a behavior.
 However, in practice, there is
no way you can ensure 100%
defect-free project. So, there
should be an explicit
agreement on what kind of
defects you should spend
time, money, and efforts in
the first place

9. GENERAL QUALITY IMPROVEMENT PLAN (GQIP)
GENERAL QUALITY
IMPROVEMENT PLAN
 Make a commitment
 Track mistakes
 Invest in training.
 Organize quality circles.
 Have the right attitude

10. GQIP 1
Make a
commitment.
 Quality had to come from the top, and it had to be
reinforced over and over again.
 Unless management views quality as its single.
 Staff have to be inform—and then think about how to
handle the first conflict between stated objective and a
pressing deadline

11. GQIP 2
Track mistakes
 Quality must be define.
 Standards must be set.

12. GQIP 3
Invest in training
 Training takes on several dimensions. For starters,
employee initiation program that trains workers
should be set to focus on quality issues .
 Finally, train workers to see the connection between
their actions and, more broadly, their work ethic, and
the company's overall performance.

13. GQIP 4
Tracking quality
 Tracking quality is admittedly more difficult in a service
business, but can be achieved by net promoter score:
 One way to gauge customer satisfaction (and, by
extension, the quality of your service) is by tracking what is
called a net promoter score.
 A customer who answers 9 or 10 is seen as a promoter.
 A customer who answers 7 or 8 is seen as passive.
 A customer who gives a company a score of 6 or lower is
seen as a detractor.
 By subtracting the number of detractors from the number of
promoters, a company arrives at its net promoter score

14. GQIP 5
Organize quality circles
 Quality circles are groups of employees who are
encouraged to assess processes and recommend
improvements, all with the goal of promoting quality,
efficiency, and productivity.
 Once you have invited workers to join a quality circle,
provide them with adequate resources to pursue their
analysis, and schedule a time in the future at which
they may present their findings. It is important that you
act on their recommendations, even if the group's
conclusion is not necessarily one you would have
drawn yourself.

15. PROJECT QUALITY IMPROVEMENT PLAN
 Define quality  Commit to
quality
 Stick to the
project
requirements
 Manage
quality
 Understanding
Project
Specifications
 Discuss
Quality
Requirement
s with the
team
 Never Settle
for Poor Work
 Perform
quality
assurance
 Focus on
requirements
 Lessons
learned
 Control the
quality
 Document
everything
 Daily Project
Progress
Monitoring

16. QUALITY IMPROVEMENT PLAN
The general quality improvement plan and
project quality improvement plan above
will help achieved 2022 project quality goal
by 90% if implemented.
THANK YOU