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1. Effective Business Communication
16 – 17 March, 2015 | The Resource Space, Lagos, Nigeria.
This course is available for IN_HOUSE: For further information, please contact: Tel: +234 8037202432, Email:petronomics@yahoo.com. Web: www.thepetronomics.com

2. OVERVIEW
Lucid communication skills are integral element of
the every employee deliverables. It is the foundation
on which companies and careers are built and a
crucial component of lasting success. In this course,
through interactive workshops and self-assessments
activities, participants will be expose to how to
initiate and respond to various forms of
communication, whether face-to-face conversation or
a professionally written e-mail exchange, a meaningful
message entails establishing a connection that leaves a
powerful impression. This programme has been
critically designed to help you develop a truly
engaging and responsive communication style, leading
to positive results for you and your organization.
LEARNING OBJECTIVE
At the end of the programme, participants will be
able to
• Achieve results in your communications
with others
• Build collaborative relationships that
emphasize trust and respect
• Minimize incidence of communication
breakdown
• Communicate effectively using simple,
concise and direct language
• Enhance your active listening skills to
anticipate and avoid common
misunderstandings
• Foster cross-cultural understanding in your
workplace
• Eliminate the roadblocks that undermine
your ability to communicate effectively
PERFORMANCE FOCUS
Our programmes are significant investment for your
workforce. They are designed to fill identified
industry knowledge gap and provide hands-on
applicable know-how that gives participants a deeper
insight on their deliverables. The various modules are
cultured to encourage stakeholders to aspire the
attainment of operational efficiency along the
business chain.
COURSE CONTENT
INTRODUCTION
Communication in the Workplace
what is communication?
The communication process
the manager as a communicator
Formal and informal communications
Interpersonal communications:
- Presentations
- Meetings
- One to one negotiations
Barriers to effective communications
Face To Face Communication
Selection
Counseling
Appraisal
Discipline and grievance
Preparing, presenting and defending issues using:
- Attitude identification
- Key issue development
- Persuasion skills
SETTING CLEAR COMMUNICATION
GOALS
Determining outcomes and results
Soliciting feedback
Matching intentions and results
Initiating communications
Figuring out what to say and the best way to say it
Paying attention to verbal and nonverbal cues
AVOIDING COMMUNICATION
BREAKDOWNS
Creating value in your conversations
Strengthening your relationships
Distinguishing value from waste
Taking personal responsibility
Recognizing your role in creating successful
communications
Identifying internal and external factors that impact
your communications
Establishing message feedback
Communicating non-defensively
TRANSLATING ACROSS
COMMUNICATION STYLES
Identifying the four communication styles
Recognizing your style and the style of others
Strengths and blind spots of each style
Bridging communication styles
Adapting your own approach to close communication
gaps
Being flexible without compromising your identity
LISTENING FOR IMPROVED
UNDERSTANDING
Tools for active listening
Asking clarifying questions
Confirming the message
Demonstrating respect, empathy and sensitivity
Listening for the entire message
Interpreting nonverbal cues
Intonation
Rate of speech
Volume
Gestures
Facial expressions
Posture
Use of space
Dress
Eye contact
An excellent course for continued
personal development – Okey
(Cameron Offshore)

3. ACHIEVING GENUINE COMMUNICATION
Creating openness
Determining when to speak up and when not to
Identifying appropriate degrees of disclosure
Establishing value and trust
Working with a three-dimensional model of
behavior
Identifying how you interact with others and how to
make improvements
Calibrating the variance between what you want and
what you express
Matching your body language to your message
Enhancing your message to gain your intended results
Creating believable and credible messages
Ensuring that your attitude supports rather than
hinders communication
Speaking through silence
CROSS-CULTURAL COMMUNICATION
Navigating beyond cultural boundaries
Developing greater sensitivity to cultural differences
Avoiding potential cross-cultural pitfalls
Working with filters and assumptions
Raising your awareness to avoid misunderstandings
Uncovering hidden assumptions
Recognizing filters in yourself and others
WORKING CONSTRUCTIVELY WITH
EMOTIONS
Dealing with anger
Overcoming personal challenges
Expressing your anger constructively
Minimizing defensive reactions in others
Managing emotionally charged situations
Defusing an emotional situation while maintaining
your composure
Taking responsibility for your emotions
CURRICULUM
Combining flexibility with a personalised approach,
this programme has been designed using a
comprehensive learning approach such facilitator led
teaching, syndicate session, audiovisuals, case studies
etc, to equip participants with the skills necessary for
seamless communication flow in the workplace. The
prospect of networking with other delegates on
industry issues will also consolidate the technicalities
you will acquire during programme.
WHO TO ATTEND
• Everyone who has to communicate and
relate with others at work
• All managers
• All teams heads and member
• People from large and small, public and
private organizations
DELIVERABLES
Our training programmes are exciting learning
events. All participants during the programme
entitled to all course materials and a certificate of
participation. On a written request, we shall furnish
you with a detailed report summarising our
perception of participants’ strengths, areas for
improvement and proposed action plans within four
weeks of concluding the course. Our feedback
process ensures your objectives are achieved by the
conclusion of our training process.
PROGRAMME FEE
The programme fee covers tuition, course materials.
Payment is due upon receipt of the invoice. Our
cancellation policy applies.
Effective Business Communication - N105,000.00 per
participant
IN-HOUSE TRAINING
Petronomics Training can work with your
organization to provide the course to meet your
budget at your convenience (time and location) in the
comfort of your working environment. This
collaborative effort, emphasize actionable learning,
the application of theory in practice and combine
core business skills/technical knowledge with dynamic
leadership training.
If you would like to discuss possible collaboration in
developing in-house training, please contact on the
details below.
REGISTRATION
To nominate a participant for this training, kindly
forward the details of your nominated participants,
(i.e. name, email address, telephone nos.) and stating
the course your participant are registered.
Business Development Desk
Petronomics Training
Telephone: 08120996727
0803 720 2432
Email: onyemachi.ifeoma@thepetronomics.com
petronomics@yahoo.com
www.thepetronomics.com
ABOUT US
At Petronomics, energy expertise is our resource
and inspiring competence is what we enjoy. The
application of knowledge in driving innovation and
ultimately possibilities is the catalyst that steer a
distinctive value proposition. Braced with visionary
advisory board, inspired/cultured workforce and
experience faculty, we provide superior intellectual

4. resource pool that bridge competency gap for
industry operators. The benefits of our expertise are
accessible through learning programmes, research
and conference services; a blend that sets us as the
preferred pool, professionals approach to upgrade
business skills
THE LEARNING APPROACH
In resourcing industry workforce competency, we
develop skills and experience that employer’s value
by offering a comprehensive range of flexible
learning options to meet their learning and
development needs through a broad range of learning
approach that offers intensive and enjoyable
experience to participants. Participants benefit from
lectures, case study analysis, group discussion,
workshop, and are also encouraged to learn from
other managers and professionals on their
programme by sharing ideas and experiences. We
place a particular emphasis on group work where
participants’ real life situations are used as vehicles
for learning.
FACULTY
Key to our approach is the quality to the faculty
members. Every faculty member on our 20 member
team is rigorously assessed and contracted in line
with our Standard Operating Procedure. Each of
them understands that they have to deliver training
and supporting documentation to the highest
standard. They comprise of professionals with
outstanding track records in their area of specialty.
Whilst they bring to bear several years of hands-on
experience in the industry, they are committed to
knowledge growth and have an understanding of the
link between strategy and knowledge capital.
LEARNING ENVIRONMENT
Our programmes are conducted in a decent and cozy
environment globally. We ensure that our
participants are relaxed to refresh in an ambience
well conducive for inspiring and creative
brainstorming that accelerate the learning curve of
individual participants. In consolidation of our value
chain, locations are carefully considered using our five
star QC indicator like security, banquet facilities,
accessibility and customer services. Our programme
team works with the facility staff to ensure a personal
and warm welcome to participants.
THIS IS OUR
COMMITMENT.
...from LEARNING, the fuel for knowledge
from KNOWLEDGE, the path to innovation
from INNOVATION, the freedom to excel
from EXCELLENCE, a world of POSSIBILITIES