Social media and workplace learning & knowledge

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Presentation slides from a University Forum on Human Resource Development on innovative approaches to teaching and learning

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Social media and workplace learning & knowledge

  1. 1. Title   Learning & Net-working
  2. 2. 1.  Technology  &  knowledge  networks       2.  Learning  &  working   3.  Learning  networks   4.  Personal  Learning  Environment/   Network  (PLE/  N)   Structure
  3. 3. McKinsey  2011   Social Tech in the workplace
  4. 4. 1.  2.  3.  4.  Access  to  ExperMse   Knowledge  sharing   Insight  &  intelligence   Co-­‐creaMon  &  collaboraMon   CIPD  2013;  IBM  2013   Social Tech in the workplace
  5. 5. The Knowledge Core Managing organisational learning & knowledge (Griffiths 2011: 76)
  6. 6. What   Where   knowing   Why   Who   When   How   Managing organisational learning & knowledge
  7. 7. Image  from  New  Media  ConsorMum  2007:    hVp://www.flickr.com/photos/nmc-­‐campus/2090945217/   … the adjacent possible
  8. 8. Not  unreasonable  to   propose  that  by  2020  many   organisa5ons  will  be  wholly   reliant  on  their  internal   social  network  …  [becoming]   as  essen5al  as  telephones   and  email  are  today   (CIPD  2013)  
  9. 9. Image  from  wikimedia  at  hVp://upload.wikimedia.org/wikipedia/ commons/3/3b/Network_self-­‐organizaMon_stages.png   Image  from  wikimedia  at  hVp://upload.wikimedia.org/wikipedia/commons/a/ac/Presidio-­‐modelo2.JPG   The internet, the organisation & you
  10. 10. Image  from  Ana  Bierzak  at  hVp://www.flickr.com/photos/bierzak/884647918/     Image  from  hVp://dbrownbeta.blogs.cultureplex.ca/files/2012/10/Picture-­‐23.png   Network assemblages user-generated content
  11. 11. Blended  learning  [36%]   Webinars  &  virtual  classrooms  [20%]   Learning  libraries  &  wikis  [17%]   Audio  learning  &  podcasts  [14%]   Rapid  authoring  soeware  [13%]   E-­‐books  [11%]   Through  social  media,  eg,  Facebook,   TwiVer,  etc.  [5%]   Mobile  learning  using  smartphones  [3%]   Technology enhanced learning (CIPD 2012)
  12. 12. We  learned  that  individual   exper0se  did  not  dis0nguish   people  as  high  performers.   What  dis0nguished  high   performers  were  larger  and   more  diversified  personal   networks   (Cross  &  Parker  2004)
  13. 13. Individual   Process  -­‐  orientated   Informal   Network   Region   Tynjala  (2008);  Hara  &  Hew  (2006)   Workplace Learning CollaboraMve     PerformaMve  
  14. 14. Image  from  Wikimedia.org  at:  hVp://upload.wikimedia.org/wikipedia/commons/thumb/a/a9/%22Secretaries%2C_housewives %2C_waitresses%2C_women_from_all_over_central_Florida_are_gejng_into_vocaMonal_schools_to_learn_w_-­‐_NARA_-­‐ _535579.jpg/748px-­‐%22Secretaries%2C_housewives%2C_waitresses %2C_women_from_all_over_central_Florida_are_gejng_into_vocaMonal_schools_to_learn_w_-­‐_NARA_-­‐_535579.jpg   Working & learning
  15. 15. Valued   Job  &  work  design   Challenging   Social   Supported   ExpectaMons   Confidence/  self-­‐ efficacy     Complex   Cook  &  Pachler  (2012)   Workplace Learning            Situated  
  16. 16. Knowing  is  …  located  in   relaMons  among   pracMMoners,  their  pracMce,   and  the  social  organizaMon   …  of  communiMes  of  pracMce   (Lave  &  Wenger  1991) Communities
  17. 17. "online,  social  network  that   is  designed  to  support  non-­‐ formal  learning  in  a   par5cular  domain”.   (Sloep  2008)   Learning Networks
  18. 18. "...  an  environment  where   people,  tools,  communiMes   and  resources  interact  in  a   loose  kind  of  way”   (Wilson  et  al  2009)   Personal Learning Environments
  19. 19. Personal Learning Environments – the 3 P model (Chatti 2010)
  20. 20. Search  for  informaMon  &  knowledge   Aggregate  &  scaffold   Manipulate  informa3on  &  knowledge  artefacts   Reflec3on   Present  knowledge  and  learning   Share   Network  –  create  a  collaboraMve  learning   environment   Functions of a Personal Learning Environment [PLE]
  21. 21. “I  use  TwiVer  as  a  Personal  Learning  Network.  I   share  daily  informaMon  on  resources  and  tools   that  I  have  found,  and  I  select  networks  of   people  to  follow  that  provide  me  with  their  Mps,   guidelines  and  tools  that  they  have  found.”  Mary   Howard,  Sixth  grade  teacher  in  Grand  Island,   New  York   “I  was  reluctant  to  join  in,  but  have  been   amazed  at  the  amount  of  informaMon,  access   to  leaders  in  the  field,  and  potenMal  for   professional  development.”  Melissa  Venable,   Curriculum  Manager  with  Kaplan  Higher   EducaMon  
  22. 22. Specific  problem-­‐solving   Developmental   Transient  networks   Longer-­‐term   Why  be  involved?   Issues
  23. 23. A  PLE  future?   What  does  that  suggest  for  the   competences  of  the  L&D  pracMMoner?    
  24. 24. Chatti, M.A., Jarke, M. & Frosch-Wilke, D. (2007) The future of e-learning: a shift to knowledge networking and social software. International Journal of Knowledge & Learning. Vol 3. Nos 4/5, pp. 404 – 420 Chatti, M.A., Jarke, M. & Specht, M. (2010) The 3P Learning Model. Educational Technology & Society. 13 (4), 74 – 85 CIPD (2012) From e-learning to ‘gameful’ employment. Research Insight: Sustainable Organisational Performance. April. London: CIPD CIPD (2013) Future-fit organisations, Innovative forms of organising: Networked working. http://www.cipd.co.uk/binaries/6049%20Innovations%201%20SOP%20WEB.pdf CIPD (2013) Social media and employee voice: the current landscape http://www.cipd.co.uk/binaries/6133%20SOP%20Social%20Media%20(WEB).pdf Cook, J. and Pachler, N. (2012). Online People Tagging: Social (Mobile) Network(ing) Services and Work-based Learning. British Journal of Education Technology, 43(5), 711–725 Cross, R. & Parker, A. (2004) The Hidden Power of Social Networks: understanding how work really gets done in organisations. Boston, Mass: Harvard Business School Press Fenwick, T., Edwards, R. & Sawchuk, P. (2011) Emerging Approaches to Educational Research: tracing the sociomaterial. London: Routledge Griffiths, D. (2011) Redefining KM: New Principles For Better Practice. London: ARK Group/ InsideKnowledge Hara, N. & Hew, K. F. (2006). A Case Study of a Longstanding Online Community of Practice Involving Critical Care and Advanced Practice Nurses. Proceedings of the 39th Hawaii International Conference on System Sciences. IEEE.IBM (2013) Social Business: Patterns in achieving social business success http://cdn.social.bz/download/IBM-social-patterns.pdf Johnson, L., Smith R., Willis, H., Levine, A. & Haywood, K. (2011) The 2011 Horizon Report. Austin, Texas: The New Media Consortium. Lave, J. & Wenger, E. (1991) Situated Learning: legitimate peripheral participation. Cambridge: Cambridge University Press Ley, T., Ulbrich, A., Scheir, P., Lindstaedt, L.N., Kump, B & Albert, D. (2008) Modeling competencies for supporting workintegrated learning in knowledge work. Journal of Knowledge Management. Vol 12. Nos 6, pp 31 – 47 Sloep, P.B. (2008) Learning Networks for Lifelong Learning. Paper for Online Educa, Berlin Tynjälä, P. (2008). Perspectives into learning at the workplace. Educational Research Review, 3, 130–154. Whitworth, A. & Benson, A. (2006). Mapping e-learning: visualising the negotiated social shaping of educational technology. Proceedings of ALT-C 2006. The next generation. Edinburgh. September. Wilson, S. Liber, O., Johnson, M., Sharples, P., and Milligan, C. (2007) Personal Learning Environments: Challenging the Dominant Design of Educational Systems. Journal of e-Learning and Knowledge Society, Vol 2. References

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