Raise a support ticket & check its status - Wholesale

1. Raise a support ticket &
check its status
In this module, we will discuss :-
1. How to raise a ticket using the Support Tab?
2. How can you check ticket history?

2. Here we have taken an example of the catalogue. To raise a ticket for catalogue, follow these steps -
How to raise a ticket from the Support Tab?
1 Click on the Seller Support tab
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3. 2 Click on the Listing and
Catalogue tab
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How to raise a ticket from the Support Tab?

4. These are the sub-categories of the catalogue you can raise a ticket for, according to your query3
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How to raise a ticket from the Support Tab?

5. If you want to enquire about your catalogue status, click on Catalogue status enquiry4
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4a
4a Click on the appropriate option here
How to raise a ticket from the Support Tab?

6. 5 Enter all the details
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6 Upload the attachment here
7 Click on Submit Ticket
Tip - You can choose the Call Me option to get a call from us
How to raise a ticket from the Support Tab?

7. Note down the ticket number for
your reference
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How to raise a ticket from the Support Tab?

8. 1 Click on the Seller Support tab
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How to check ticket history?
To check the status of the ticket, follow these steps -

9. How to check ticket history?
2 Click on Check Ticket history
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10. 3 Enter the Ticket ID and click on
the search icon
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4 Here, you can check the status of
the ticket
5 Click on the Ticket number to
check more details
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How to check ticket history?

11. How to check ticket history?
You can check the details related to the status of the ticket -

12. Reply to/Add details to existing ticket
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Enter your response6
7 Upload the relevant attachment and click on Submit
If you are asked to provide more details on the issue or want to follow up/add more details , you can
share the same here -

13. Re-opening a solved ticket
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Enter your response8
9 Upload the relevant attachment and click on Reply and open ticket
If the ticket is marked as ‘solved’ and you are not satisfied with the resolution, you can re-open the ticket by
following these steps -

14. There are four types of statuses -
In progress
Pending with you
Solved
Disposition
We have received your query and we are working on it
The ticket is pending as we require a few more documents/details from your end in
order to resolve your query
The resolution of the ticket has been provided to you
The tickets will be on disposition in case you had requested a call. However, due to
some reason the same could not be connected
Understanding various ticket resolution statuses

15. Thanks everyone!
For any query, please raise a ticket on Support