Here is a brief look at eCommerce

1. P A U L Y O U N G C P A C G A
N O V E M B E R 2 9 , 2 0 2 0
ECOMMERCE

2. Paul Young - Bio
• CPA, CGA
• Academia (PF1, FA4, FN2, MU1. and MS2)
• SME – Risk Management
• SME – Close, Consolidate and Reporting
• SME – Public Policy
• SME – Emerging Technology
• SME – Business Process Change
• SME – Financial Solutions
• SME – Macro/Micro Indicators
• SME – Supply Chain Management
Contact information: paul.young@ca.ibm.com

3. AGENDA
eCommerce Market
Canada and eCommerce
United States – Retail Sales
United States – eCommerce
Analytics and Supply Chain
Analytics and Retail
Omnichannel
Watson Assistant
Risk and Retail
Summary

4. ECOMMERCE ADOPTION
Source - https://www.emarketer.com/content/global-ecommerce-2020

5. ECOMMERCE
• USA eCommerce sales grow by 37% for 3Q20 - https://www.digitalcommerce360.com/article/quarterly-online-sales/

6. eCommerce
Source - https://www.statista.com/statistics/220177/b2c-e-commerce-sales-cagr-forecast-for-selected-
countries/

7. eCommerce Sales / Canada
Source - https://www150.statcan.gc.ca/n1/daily-quotidien/200918/dq200918a-eng.htm

8. Retail Sales – October 2020
Source - https://www.census.gov/retail/index.html and
https://economics.bmo.com/en/publications/detail/9cdd276c-ff0a-4a33-9dbf-7c7a2ef14e39/

9. USA retail Sales
/ July 2020
Source -
https://economics.b
mo.com/en/publicati
ons/detail/ac138903-
d8a5-4f95-9bdc-
d0b130d331af/

10. Share of consumers in the United States using
online shopping for selected product categories
before and after COVID-19 as of August 2020
Source - https://www.statista.com/statistics/1134709/consumers-us-online-purchase-before-after-covid-
categories/

11. Analytics / Supply Chain Management

12. Analytics and Retail

13. Omnichannel Issues
Source - https://www.canadianmanufacturing.com/technology/just-go-online-quest-for-
omnichannel-retail-model-falls-flat-for-some-customers-261666/

14. Omnichannel
• What is Omnichannel - meaning “all” channels) revolves around your
customer and creates a single customer experience across your brand
by unifying sales and marketing that accounts for the spillover
between channels -
• Source - https://www.shopify.ca/enterprise/omni-channel-vs-multi-channel
• IBM - https://www.ibm.com/industries/id-
en/retail/solutions/omnichannel-commerce.html

15. Watson Assistant and Retail
Testimony / Watson Assistant
Demo – Watson Assistant

16. Risk Analytics / Retail
OpenPages and Watson
OpenPages and Compliance

17. Summary
• Retailing continues to change post-covid19 as more and more sales are moved to
online model
• Augment and virtual reality will play a bigger role as part of the customer service
experience - https://www.globenewswire.com/news-
release/2020/09/17/2095458/0/en/Augmented-Reality-and-Virtual-Reality-Market-
to-See-Overwhelming-Growth-of-2-094-08-Billion-by-2027-Business-Insights-
Trends-Future-Assessment-COVID-19-Analysis-and-Technology-Adva.html
• Management sales and reporting will include technology like Data and AI
• The new norm will force more and more business done via a digital footprint -
https://www2.slideshare.net/paulyoungcga/new-normal-for-canada-and-the-world