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Open & Closed Questions

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Open & Closed Questions

  1. 1.  A closed question looks for specific facts and often only requires one word answer which can be yes or no. “Did you finish your homework?” “What time did that happen?” “Are you going to buy a drink?” “Who won the football match?”
  2. 2.  Closed question are good for finding out specific information. Can help make a decision quickly. Can help gather more information.
  3. 3.  Closed questions are not useful when dealing with emotional situations. Not effective when you want the response to be expressive and communicate feelings. Respondent may think their answers are irrelevant
  4. 4.  An open question allows the respondent to develop their ideas without limiting responses or controlling responses. The questions often require more than one word answers. “What do you think would happen if…?” “Sounds interesting. How does that work?” “How do you feel about that?”
  5. 5.  Sometimes you can help solve problems through open ended questions. Respondents can include more information such as their feelings, attitudes and understanding so true feelings can be received. Can obtain extra and detailed information.
  6. 6.  Difficult to compare answers to questions. Response rate to questions is lower because it takes a longer time to complete questions and questionnaires.

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