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Northern Collaboration Conference 2014: Roving Student Assistants by Michael Stores
- 1. Roving student assistants at Edge Hill University edgehill.ac.uk/ls
- 2. The purpose of the pilot scheme was to investigate the potential of a peer assisted learning scheme with student assistants employed by the University providing learning support for their peers. edgehill.ac.uk/ls Student assistant pilot
- 3. Research has shown that students can benefit from 'peer to peer support’. Students themselves have indicated that if they have got a query they would prefer to ask their peers first before they would approach a member of staff. 'There is strong evidence that Peer Support has a positive influence on students' experience of their time at University, both academically and socially.' http://www.humanities.manchester.ac.uk/tandl/resources/peersupport/ edgehill.ac.uk/ls Why Student Assistants?
- 4. edgehill.ac.uk/ls ASK desk team
- 5. edgehill.ac.uk/ls Recruitment and selection
- 7. edgehill.ac.uk/ls Student assistants Class of 2013 -14
- 8. Enquiries dealt with by student assistants - Feb 2014 edgehill.ac.uk/ls 3 - 7 Feb - 73 enquiries 10 - 14 Feb - 84 enquiries 17 - 21 Feb - 71 enquiries 24 - 28 Feb - 71 enquiries *Both roving and Ask desk
- 9. edgehill.ac.uk/ls What are they being asked you say…. Breakdown of a random sample of 100 enquiries (Feb 14) Findings books 31 Scanning/copying/printing 26 Other 8 ICT 7 Binding 7 Turnitin/Blackboard 6 Noise/behaviour 6 Journals 6 Lost property 2 Referencing 1 Over the past 3 years reprographics support and finding books have consistently been the top two enquiries
- 11. edgehill.ac.uk/ls Roving – first steps
- 12. edgehill.ac.uk/ls Roving the campus
- 14. edgehill.ac.uk/ls Roving interactions Some interactions can be…
- 18. ‘…an absolute pleasure working with Learning Services.’ – Hannah (MRes Media) ‘I have enjoyed this role a ridiculous amount, all other library staff were incredible and contributed to the welcoming environment.’ – Jasmin [BA (Hons) Criminology & criminal justice] edgehill.ac.uk/ls Student assistants said…
- 19. ‘I would like to add, that your ‘red coats’ your student assistants in red t-shirts are very helpful no matter what I have ever asked them. They are a real asset.’ ‘I would like to say a big ‘Thank You’ to [student assistant] who helped me with my referencing for my assignment. I was very stressed as I couldn’t figure out how to recall some of articles that I had used and his help was much appreciated.’ edgehill.ac.uk/ls Students said….
- 20. edgehill.ac.uk/ls That’s all folks Any questions? Contact me: michael.stores@edgehill.ac.uk @mstores
Editor's Notes
- It’s a Rover - apologies
- Initial pilot scheme commenced in April 2011 and ran ‘til June Type of scheme unusual in the UK There’s plenty of unofficial advice and support…
- Students will always ask their peers first – that advice could be right or it could be wrong….
- Converged services at our ASK desk – SpLD/Customer service/Academic Support/IT Support/Student assistant SAs to add another layer of support Didn’t tell us that they were going to be taking this photograph, so I’m not wearing my navy shirt - oops
- Paid employees Employed on a part-time casual contract It’s nice contacting successful students
- Cleary difficult for some students Have to coax them to speak in some cases First ‘formal’ interview Part of employability thing
- Student assistants add another layer of support
- Jayne (P/t MA student) moved on to work for Southport Public Libraries – second one to move on to work in Public Libraries
- How do we help students who don’t come in to the library First years who said that they’d only been in the library twice since they started & this was April/May
- Started roving in our student Hub –it’s a student social space Staff and student assistant together Asking questions Big screen café coffee shop
- Pictures of our lovely campus This academic year 2013-14 we started to rove the campus Faculty buildings Linc Hub All around the campus Timetabled – 30 mins in the morning & an hour in the afternoon
- We take an iPad Also take leaflets/bookmarks/flyers – anything we want to promote Able to demonstrate things right away is a big plus Students can continue to work wherever they like
- Initially staff (me) and student Roving training to get over that awkwardness Some interactions can be… Challenging
- Discussed roving at team meeting – SAs admitted it was outside of their comfort zone Student led development Made adjustments Changing…
- Use the banner to catch people’s attention – does it work? Students responses to roving staff are different to those given to students Blackboard example Not as polite or ready to be interrupted when talking to SAs Don’t want to be seen just as people who carry out surveys
- Promotion – FB/Twitter Visibility Branding – red t-shirts/sweatshirts – is it distinctive enough? Budget Get staff on board Training very important - Running service with students – can’t expect them to be as reliable as other salaried colleague Further timetabling – will be in FoH at 2pm on Wed etc..?
- No I didn’t pay them!
- I didn’t pay them either
- Personal reflections if no questions ‘I would like to add, that your ‘red coats’ your student assistants in red t-shirts are very helpful no matter what I have ever asked them. They are a real asset.’ ‘I learnt how to perform an effective search. My anxiety has now been eased and I feel more confident.’ ‘I only wish I had accessed help earlier.’