On the Same Page: Combining Service Desks for a Single Point of Contact
Report
JenniferRayeFollow
Mar. 14, 2018•0 likes•161 views
0 likes
Be the first to like this
Show More
views
Total views
0
On Slideshare
0
From embeds
0
Number of embeds
0
On the Same Page: Combining Service Desks for a Single Point of Contact
Mar. 14, 2018•0 likes•161 views
0 likes
Be the first to like this
Show More
views
Total views
0
On Slideshare
0
From embeds
0
Number of embeds
0
Download to read offline
Report
Education
Sally Neal, Associate Dean of Bulter University Libraries, presents from the Indiana Library Federation Annual Conference in Indianapolis, IN.
JenniferRayeFollow
On the Same Page: Combining Service Desks for a Single Point of Contact
- “I’m getting the run around!” The lonely Information Commons Desk… • low stats • longer to walk to • not always staffed • referrals/missed opps. Sally Neal | Butler University
- Information Commons Students! (since 2009) Library & Center for Academic Technology (CAT) Sally Neal | Butler University
- Library (Info Commons) Access Services CAT (Info Commons) Sally Neal | Butler University
- Access Services • circulation, materials processing, stack maintenance, ILL-pulling, deselection Sally Neal | Butler University
- • Learning Outcomes • Information Commons Training Retreat • Learning Activities • Projects – Librarians & CAT Sally Neal | Butler University
- Co-Supervision: • Information Commons Librarian • Center for Academic Technology Associate Director Access Services staff are backup Sally Neal | Butler University
- Less Confusion Holistic Service – Research/Technology /Checkout• Peer-to-Peer customer service • Student worker collaboration Sally Neal | Butler University
- Sally Neal | Butler University
- Sally Neal | Butler University
- Sally Neal | Butler University
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- William H.Weare, Jr | Indiana University-Purdue University Indianapolis
- Brian Bunnett | Indiana State University
- 0 2000 4000 6000 8000 10000 12000 14000 16000 2009 2014 0 2000 4000 6000 8000 10000 12000 14000 2013 2014
- 0 5000000 10000000 15000000 20000000 25000000 2001 2012 Brian Bunnett | Indiana State University
- Brian Bunnett | Indiana State University
- Brian Bunnett | Indiana State University
- Brian Bunnett | Indiana State University
- Brian Bunnett | Indiana State University
- 0 500 1000 1500 2000 2500 3000 Reference Only 2014 2015 0 500 1000 1500 2000 2500 3000 3500 4000 4500 5000 All Desk Interactions 2014 2015 Brian Bunnett | Indiana State University
- 0 50 100 150 200 250 300 Sessions Hours 2014 2015 0 1000 2000 3000 4000 5000 6000 Attendees 2014 2015 Brian Bunnett | Indiana State University
- Brian Bunnett | Indiana State University
- Susan Anderson | Indiana University Purdue University FortWayne
- Susan Anderson | Indiana University Purdue University FortWayne
- Susan Anderson | Indiana University Purdue University FortWayne
- Susan Anderson | Indiana University Purdue University FortWayne
- Susan Anderson | Indiana University Purdue University FortWayne