To Wiki or Not to Wiki


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For novice audience.

Evelyn So from Noesium talked at Net Tuesday about the What, When, Why, How, Why of using Wiki as an online collaboration for organizations.

Published in: Technology

To Wiki or Not to Wiki

  1. 1. To Wiki or not to Wiki? Evelyn So 12 th August 2008
  2. 2. <ul><li>“ A wiki is a collection of web pages designed to enable anyone who accesses it to contribute or modify content” </li></ul><ul><li>Wikipedia </li></ul>
  3. 5. Parallel Collaboration
  4. 6. <ul><li>Innovations </li></ul><ul><li>The MUST HAVE! syndrome </li></ul>
  5. 7. <ul><li>Wiki is new … </li></ul><ul><li>Collaboration is not </li></ul>
  6. 8. Linear Collaboration
  7. 9. Approval-based process
  8. 10. Make new friends, but don’t forget old ones <ul><li>Document versions </li></ul><ul><ul><li>Single editor </li></ul></ul><ul><ul><li>Corporate requirements </li></ul></ul><ul><li>Email </li></ul><ul><ul><li>Best practice </li></ul></ul><ul><li>Web –based collaboration </li></ul><ul><ul><li>E.g. Webex, Conceptspace (visual) </li></ul></ul><ul><li>Face to face!! </li></ul><ul><ul><li>Review session </li></ul></ul><ul><ul><li>Whiteboarding </li></ul></ul><ul><ul><li>PROCESSES, CULTURE, STRATEGIC NEEDS, $$ </li></ul></ul>
  9. 11. Document tracking Works if … Owner-based Limited revisions
  10. 12. Voting via MS Outlook Works if … Quick response Limited options
  11. 13. Wikis work well … <ul><li>WHO </li></ul><ul><li>For groups that already know each other. (87% of organizations use wikis for internal , 27% using them externally) </li></ul><ul><li>For groups that are motivated to use new technology tools. </li></ul><ul><li>For users who are empowered in a collaborative environment with good support. </li></ul><ul><li>WHAT </li></ul><ul><li>For projects that require instant collaboration – local or remote </li></ul><ul><li>For projects that require instant archiving (every page revision is kept) </li></ul><ul><li>For assembling quick ideas instead of/in prep for formal documentation. </li></ul><ul><li>For &quot;co-assembly&quot; in addition to &quot;co-editing“ i.e. Individuals contribute different pieces of a whole. </li></ul><ul><li>When a clear nucleus is provided. Users are more likely to &quot;edit&quot; than &quot;create&quot;, relying on an established framework. </li></ul><ul><li>With a clear, well-defined, final product in mind (note: timeframe!) </li></ul><ul><li>With short deadlines as they are easy to build. </li></ul><ul><li>For documenting consensus rather than opinions. </li></ul>
  12. 14. Who <ul><li>Demographics </li></ul><ul><li>GenX </li></ul><ul><li>GenY (and younger) </li></ul><ul><li>Seniors </li></ul><ul><li>Technographics </li></ul><ul><li>Technophile </li></ul><ul><li>Technophobic </li></ul><ul><li>Company Culture </li></ul><ul><li>Inertia, slow to change </li></ul><ul><li>Eager to change </li></ul><ul><li>etc. </li></ul>
  13. 15. Watch out for … <ul><li>Can be and will be messy </li></ul><ul><li>In some situations, counter-effective or dangerous to show half-formed and speculative ideas </li></ul><ul><li>Need to patrol and handle possible power struggling </li></ul><ul><li>Does not replace human administrative maintenance </li></ul><ul><li>Does not replace formal documentation </li></ul><ul><li>Will be a learning curve for non-tech-savvy </li></ul>
  14. 19. Choosing a Wiki <ul><li> </li></ul><ul><ul><li>Comparison of Wiki software </li></ul></ul><ul><ul><li>Commercial and hosted software </li></ul></ul><ul><li> </li></ul><ul><ul><li>Side by side comparison </li></ul></ul><ul><ul><li>User forum </li></ul></ul>Copyright @2008
  15. 20. Before you go Wiki-Diving… <ul><li>Try it out - Lurk or Contribute </li></ul><ul><li>Evaluate - Who, Why, What, When, How </li></ul><ul><li>Pick tool(s) - Wiki? Not-Wiki? Mix & Match? </li></ul><ul><li>Gain support – Educate, Evangelize </li></ul><ul><li>Pilot – Run, Review </li></ul>
  16. 21. <ul><li>Evelyn So President, Noesium Consulting Inc. Evelyn.So@noesium .com </li></ul>Copyright @2008