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  • ELEPHANT IN TBE DARK Some Hindus have an elephant to show. No one here has ever seen an elephant, They bring it at night to a dark room. One by one, we go in the dark and come out saying how we experience the animal. One of us happens to touch the trunk, “A water-pipe kind of creature.” Another the ear, “a very strong, always moving back and forth, fan-animal.” Another, the leg. “I find it still, like a column on a temple.” Another touches the curved back." A leathery throne.” Another, the cleverest, feels the tusk. “A rounded sword made of porcelain.” He’s proud of his description. Each of us touches one place and understands the whole in that way. The palm and the fingers feeling in the dark are how the senses explore the reality of the elephant. If each of us held a candle there, and if we went in together, we could see it.
  • we gather here in a spirit of BarnRaising, exchanging help when needed, mostly by teaching each other. TourBus. Those wishing to join the TourBus of wikis, MeatballWiki is the Grand Central Station. See TourBus for more. Joining Joining Meatball is as simple as saying hello. Saying hello is easy. You always can edit any page by clicking on Edit text of this page at the bottom of each page, the mechanics of which are described in our HowTo. Practice in the SandBox! Once you are comfortable, sign our guestbook, RecentVisitors, with your real name and then create your very own homepage here. If this concept seems crazy, see WhyWikiWorks and WikiFaq.
  • Throughout the ALE Wiki you will see links in blue (or if you have already visited them, in violet) which will take you to other sections, pages, wikis and web sites. If you want to create a (free) login account, or if you already have a login ID and password and you want to log in,… Then you can add text to contribute your ideas, knowledge and experience. The ALE Wiki is a work in progress by a community
  • DOROTHY I don't like this forest! It's -- it's dark and creepy! SCARECROW Of course, I don't know, but I think it'll get darker before it gets lighter. DOROTHY Do -- do you suppose we'll meet any wild animals ? TIN MAN We might. DOROTHY Oh -- SCARECROW Animals that -- that eat straw? TIN MAN Some -- but mostly lions, and tigers, and bears. DOROTHY Lions? SCARECROW And tigers? TIN MAN And bears. DOROTHY Oh! Lions and tigers and bears! DOROTHY Oh, my! TIN MAN -- SCARECROW AND DOROTHY Lions and tigers and bears! DOROTHY Oh, my! TIN MAN -- SCARECROW AND DOROTHY Lions and tigers and bears! DOROTHY Oh, my! TIN MAN -- SCARECROW AND DOROTHY Lions and tigers and bears! DOROTHY Oh, my! TIN MAN -- SCARECROW AND DOROTHY Lions and tigers and bears! DOROTHY Oh, my! TIN MAN And bears! DOROTHY What sort of an animal is that? TIN MAN It-it-it-it - it's a huge one! SCARECROW D-d-d-don't be fr-fr-frightened. I - I'll -I'll protect you. Oh, look! Lion on fallen tree -- Dorothy, Scarecrow and Tin Man in on brick road -- lion jumps toward them -- the Lion takes two great leaps -- lands on brick road -- Tin Man and Scarecrow fall at side of road -- Dorothy hides behind tree --Lion growling ---- Scarecrow trembling ---- Dorothy looks out around tree -- Lion sneers -- he stands on his hind legs -- puts up his paws LION Put 'em up! Put 'em ...up! Which one of you first? I'll fight you both together if you want! I'll fight you with one paw tied behind my back. I'll fight you standing on one foot. LION I'll fight you with my eyes closed. Oh -- pulling an axe on me, eh? LION Sneaking up on me, eh? Why! TIN MAN Here -- here. Go 'way and let us alone! LION Oh, scared, huh? LION Afraid, huh? LION How long can you stay fresh in that can? (laughs) Come on -- get up and fight, you shivering junk yard! Put your hands up, you lop-sided bag of hay! SCARECROW Now that's getting personal, Lion. TIN MAN Yes -- get up and teach him a lesson. SCARECROW Well -- what's -- wrong with you teaching him? TIN MAN Well -- well --, I hardly know him. LION Well, I'll get you, anyway, Pee-Wee. Toto runs into shrubs -- Lion starts after him -- Dorothy picks up Toto -- Dorothy slaps his hand -- he backs away -- crying -- DOROTHY Shame on you! Lion crying -- LION What -- what did you do that for? I didn't bite him. DOROTHY No, but you tried to. DOROTHY It's bad enough picking on a straw man, but when you go around picking on poor little dogs - LION Well, you didn't have to go and hit me, did you? Is my nose bleeding? DOROTHY Well, of course not. My goodness, what a fuss you're making. Well, naturally, when you go around picking on things weaker than you are -- Why, you're nothing but a great big coward! LION You're right -- I am a coward. LION I haven't any courage at all. I even scare myself. Look at the circles under my eyes. LION I haven't slept in weeks. TIN MAN Why don't you try counting sheep? LION That doesn't do any good -- I'm afraid of 'em. SCARECROW Oh, that's too bad. Don't you think the Wizard could help him, too? DOROTHY I don't see why not. Why don't you come along with us? We're on our way to see the Wizard now. To get him a heart. TIN MAN And him a brain. DOROTHY I'm sure he could give you some courage. LION Well, wouldn't you feel degraded to be seen in the company of a cowardly lion? I would. DOROTHY No, of course not.
  • LavaCon_PPpresentationcurrent1

    1. 1. Presented by Judith M. Herr Blogs and Wikis and Bears, Oh My!: Selecting Web Collaboration Tools for Managers
    2. 2. Collaboration: Elephant in the Dark <ul><li>“ If each of us held a candle there, and if we went in together, we could see it.” </li></ul><ul><li>The Essential Rumi </li></ul><ul><li>Translation by </li></ul><ul><li>Coleman Banks </li></ul>
    3. 3. Overview <ul><li>Poll the participants </li></ul><ul><li>Choosing the right web-based tools for managing and collaborating - knowledge, communities, projects </li></ul><ul><li>Lists and blogs and wikis, oh my </li></ul><ul><li>Enterprise & corporate Uses? </li></ul><ul><li>Follow the road – summary table; references; primer </li></ul>
    4. 4. Poll <ul><li>Blogs, web sites, discussion forums, chat, wikis you visit? </li></ul><ul><li>Use web-based communication tools to manage projects, people, clients? </li></ul><ul><li>What for? (collaboration, knowledge management, internal/external communication, training?) </li></ul><ul><li>Any experience using web-based collaborative tools across cultures? </li></ul>
    5. 5. Managing Technical Communication: Collaboration, discussion, community <ul><li>Collaboration/Discussion Models </li></ul><ul><li>E-mail exchange </li></ul><ul><li>Shared folder/access </li></ul><ul><li>Interactive content update/access </li></ul><ul><li>Web Communities…happen when users are given tools to use their voice in a public and immediate way, forming intimate relationships over time </li></ul>
    6. 6. And, another current reference… <ul><li>Collaboration and Wikis and Blogs, Oh My! How Web Publishing Tools Could Change Collaboration [DOWNLOAD: PDF. 9 pages] by IDC , Mark Levitt , Robert P. Mahowald , Joshua Duhl , Brian McDonough </li></ul><ul><li>Price:   $1,000.00 Availability: Available for download now This IDC Insight looks at the emerging interest in using Weblogs (blogs) and wikis for collaboration. It explores what these technologies are, what they offer for collaboration, and how they are expected to impact collaboration, including collaborative solutions, over the next several years. </li></ul><ul><li>9 pages </li></ul>
    7. 7. Collaboration/ Communication Web Tools <ul><li>Email lists/discussion forums/chat – Personal, professional, political, corporate </li></ul><ul><li>Blogs – Personal/Organizational journal </li></ul><ul><li>Wikis – Open source collaborative server technology; Users access/browse/edit hypertext pages in real-time context </li></ul><ul><li>Hybrid systems; RSS; Commercial </li></ul>
    8. 8. Collaborative Models: User Relationships The Wiki Way: Quick Collaboration on the Web Bo Leuf, Ward Cunningham
    9. 9. Collaborative Models: User Relationships The Wiki Way: Quick Collaboration on the Web Bo Leuf, Ward Cunningham
    10. 10. Collaborative Models: User Relationships The Wiki Way: Quick Collaboration on the Web Bo Leuf, Ward Cunningham
    11. 11. When choosing tools, consider… <ul><li>Who are the users? What will they want to get out of it? Pertinent content? </li></ul><ul><li>Open Source or commercial? Mechanics </li></ul><ul><li>What features? Hyperlink? Simple quick navigation? Syndication (RSS) information gathering? Real time? </li></ul><ul><li>How to handle nuisances, security, hosting, moderating? </li></ul>
    12. 12. E-mail lists/Forums <ul><li>Professional collaboration – virtual professional community </li></ul><ul><li>Finding jobs and new clients </li></ul><ul><li>Career/talent/skill development, training, student interaction </li></ul><ul><li>Good ol’ days reminiscing </li></ul>
    13. 13. E-mail Lists/Forums <ul><li>Scientific investigation – peer review, expert commentary </li></ul><ul><li>“Soul searching” – religious, political groups </li></ul><ul><li>Broadcast messages </li></ul><ul><li>“Leave taking” </li></ul>
    14. 14. E-mail List Examples and Mechanics <ul><li>Example: STC Management SIG ( ) </li></ul><ul><li>Providers </li></ul><ul><li>- </li></ul><ul><li>- </li></ul><ul><li>- </li></ul>
    15. 15. E-mail lists/ forums: Challenges and Solutions <ul><li>Rules – How many? Why? </li></ul><ul><li>Staying on topic </li></ul><ul><li>Moderators, Administrators, Hosts </li></ul><ul><li>Managing “promoters,” “flamers,” sensitive or constant contributors </li></ul><ul><li>Shooting yourself in the foot </li></ul><ul><li>Critical mass? </li></ul><ul><li>Broad interest or single interest? </li></ul>
    16. 16. STC Management SIG Listserv <ul><li>From: </li></ul><ul><li>[ ] On Behalf Of xxxxxxxr </li></ul><ul><li>To: STC Management SIG discussions </li></ul><ul><li>Subject: [stcmgmtpic-l] Friday afternoon and the Management SIG discussion </li></ul><ul><li>Welcome newcomers to this Management SIG discussion forum. Please </li></ul><ul><li>introduce yourselves and tell us a bit about your work in technical communication - and, how your week went. jmh </li></ul><ul><li>-----Original Message----- From: XXXXXXXXX Sent: Saturday, September 17, 2005 12:32 PM Subject: How my week went  </li></ul><ul><li>… My week went as well as can be expected.  I'm under notice of a pending layoff and none of my resumes are generating more than nibbles.  No bites at all.  </li></ul>
    17. 17. Blogs <ul><li>Short for web log; frequently updated journal for general public consumption </li></ul><ul><li>Online diary with an audience </li></ul><ul><li>Hierarchy of text, images, media objects data, arranged chronologically - Viewed in an HTML browser </li></ul>
    18. 20. Blog Examples and Mechanics <ul><li>Archives </li></ul><ul><li>Calendar </li></ul><ul><li>Comments from readers </li></ul><ul><li>Examples </li></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul><ul><ul><li> </li></ul></ul>
    19. 22. Blog Examples and Mechanics <ul><li> </li></ul><ul><li>Band site for fans - </li></ul><ul><li>Seattle Children’s Hospital - </li></ul><ul><li>Posting blog photos - </li></ul><ul><li> </li></ul>
    20. 23. Challenges and Solutions <ul><li>Quality of the postings varies. Quantity overwhelms </li></ul><ul><li>Focusing the conversation – adding barriers including registration </li></ul><ul><li>Managing bad manners and nuisances – “I reserve the right to delete any post for any reason” </li></ul><ul><li>Hubris vs. collaboration </li></ul>
    21. 25. Wiki – Wikiwiki: Hawaiian for fast, speedy <ul><li>Invites all users to edit any page; to create new pages using any Web browser </li></ul><ul><li>Promotes meaningful topic associations; page linking is intuitive – shows whether target page exists </li></ul><ul><li>Involves visitor in ongoing creation </li></ul><ul><li>“The simplest online database that could possibly work” </li></ul>
    22. 26. Examples and Mechanics: Wikipedia
    23. 28. Meatball Wiki <ul><li>MeatballWiki </li></ul><ul><li>Meatball is a community of active practitioners striving to teach each other how to organize people using online tools. Members here are either community managers or are building supporting tools </li></ul>
    24. 29. Adult Literacy Education (ALE) Wiki <ul><li>“You can learn about the field here and contribute your knowledge from research, experience teaching adult learners, or your experience as an adult learner. </li></ul><ul><li> </li></ul>
    25. 31. Wiki Mechanics <ul><li>Text only environment </li></ul><ul><li>Page links simple to create </li></ul><ul><li>Most common language – Perl-based </li></ul><ul><li>- Free and ubiquitous </li></ul><ul><li>- Easy to install </li></ul><ul><li>- Compile in perl module on Apache server to speed up processing by factor of 30 </li></ul>
    26. 33. Wiki Challenges and Solutions <ul><li>Limited editing interface and format; Inconsistent editing standards </li></ul><ul><li>Open to anyone within the domain served by the wiki </li></ul><ul><li>- Many are not sufficiently bold to take the first step toward changing someone else’s creation </li></ul><ul><li>- Some are destructive or nuisances </li></ul>
    27. 34. Technologies for Enterprise Applications? <ul><li>Outward facing – CEO writes blogs (the end of traditional PR); forums to collect opinions from customers, partners, investors; easy Web publishing </li></ul><ul><li>Internal uses – Notice board; department web sites; centralized information sources </li></ul><ul><li>Basecamp – “Project Management Utopia” </li></ul>
    28. 37. Challenges <ul><li>Security; policies and policing </li></ul><ul><li>Dealing with nuisances; flamers; spammers; constant posters </li></ul><ul><li>Hosting, moderating, and barriers </li></ul><ul><li>Bounces, spoofing (get email address to confirm new subscribers) </li></ul>
    29. 38. Discussion Questions <ul><li>Simple or complex solutions – what works best? </li></ul><ul><li>How to trust people to consider the interests of the community (anonymous)? </li></ul><ul><li>Do members of virtual communities yearn to meet face-to-face? </li></ul><ul><li>How to manage web-based projects “when everyone is putting in their 2¢?” </li></ul>
    30. 39. You have a brain my friend, all you need is a certificate
    31. 40. This Certificate of Excellence <ul><li>is hereby granted to: </li></ul><ul><li>___________________________ </li></ul><ul><li>for diligently applying what you’ve gained from the LavaCon2005 Conference </li></ul><ul><li>Blogs and Wikis and Bears, Oh My!: Communication Channels for Knowledge Sharing, Collaboration, and Community Building Granted 27 September 2005 </li></ul><ul><li>______ Judith M. Herr ________ Judith M. Herr, Presenter </li></ul>
    32. 41. Comments, suggestions, follow-up questions? <ul><li>Contact me at… </li></ul><ul><li>Judith M. Herr </li></ul><ul><li>[email_address] </li></ul><ul><li>Well Chosen Words </li></ul><ul><li>925-292-1519 (FAX) </li></ul><ul><li> </li></ul>