Knowledge Sharing Canvas
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The Knowledge Sharing Canvas is an accessible, efficient and participatory toolkit for knowledge enthusiasts to succeed in analysing, designing, developing, implementing and evaluating a Knowledge Sharing Network. Describe your own key clients use cases (status, metrics, complication, resolution, aspiration).
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Knowledge Sharing Canvas
- 1. KSC Knowledge Sharing Canvas 20 slides introduction - Septembre 15 - Slideshare
- 2. This proposal aims at detecting the key forces in a Knowledge Sharing network. We made the design of the canvas to be memorable, easy to draw, recognizable and helpful regarding writing answers on it, within any kind of technological and cultural environment. We can’t wait on your feedback. We hope it will complete the tools you use to design, forecast, decide, excell.introduction
- 3. Our first tests on 15 new KP clients
- 4. Print or draw the canvas on the next slide, write down your thoughts, sketch forces The Knowledge Sharing Canvas is an accessible, efficient and participatory toolkit for knowledge enthusiasts to succeed in analysing, designing, developing, implementing and evaluating a Knowledge Sharing Network. Describe your own key clients use cases (status, metrics, complication, resolution, aspiration).quick start
- 5. GIVERS CHALLENGES OUTCOMES FEEDBACKSTORIESCONTEXT EXPERIENCE TAKERSASSETS RELATIONS ATTENTION COMPANY NAME NETWORK NAME DATE AUTHOR Knowledge Sharing Canvas Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence A4 FORMAT
- 6. Challenges Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What major issues our company is trying to tackle ? What major issues do we personaly aspire to solve ? How do we plan to react to our ever changing external environment ? What do we already know, what do we need to know ? What drives the change ? How do we make people accountable ? Examples of challenges Culture change, organisation as a whole Guidance & Assistance Distributed locations Allocation of time, space and resources Anticipation and resilience Action Define assumptions and constraints
- 7. Experience Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence How do we reach people ? How do we find out content and interact with ? How would we describe the user experience ? What are the weakness and strengths of the platforms? What are the expectations of our users ? How costly is it ? Examples of experience Platforms Weekly meetings Notifications Personalised digests Self-service libraries Activity streams Action Define requirements
- 8. Outcomes Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What kind of positive impacts do we see ? How do we communicate them ? Who benefit from them ? How long do we plan to see them happen ? How do we select and apply improvements ? How do we build confidence ? What future actions need to be done ? Examples of outcomes Performance, Insights, competitiveness Coordination, decisions, accountability Learning/innovation higher work satisfaction Support of individual members, adaptable teams Action Make an impact
- 9. Context Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence How do we help mapping, identification and immediate understanding ? What are the key groups ? How much categories do we have ? (Entity, Location, Domain, etc) How much tags do we have ? How do we have a minimal context on any story ? Examples of context Organisation of groups Organisation of informations Organisation model Projects Communities Action Create a map
- 10. Relations Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence How do we invite people to make relations between stories, semantics, spaces and various assets ? How do we filter informations ? What are the common semantics ? How critical is discovery, for which role? How do we create shortcuts ? Examples of relations Association Integration Mandatory Dependencies Folders Action Design for the future
- 11. Stories Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What kind of observations are shared ? How collective are the inputs ? How do we express our ideas, statuses, processes and results ? How do we explain them in ways that are exciting to others ? Examples of stories Persuasive practice Explanation, Curation Procedure, Report New experiences, talks Concepts, Theories Explicit Analysis Action Make it inclusive
- 12. Attention Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What kind of attention do we have ? When do we ask for attention ? How saturated and persevere are we ? How do we generate equal attention ? How do we know who’s listening ? How do we communicate our attention to others ? How do we measure attention ? Examples of attention Understanding and absorption Learning and Immersion Measurement and awareness Acknowledgement Action Mobilize
- 13. Feedback Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What type of dialogues do we see ? How do we capture the results of discussions in ways that are useful to others ? How do we invite to take the leadership and drive for clarity and shared understanding ? How do we create momentums ? Which guidelines do we provide ? Examples of feedback Identify positives and negatives Options, Revision Refined change, timeline, scopes Deliberation, Co- decision, Partnership Reward Action Make work matter
- 14. Givers Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence Who is invited to contribute ? Who needs explicit instruction and support to give feedback or contribute ? Who’s autonomous ? Who’s supportive ? Who has collaborative competence, including people with less or different knowledge than themselves ? When do we want to engage distributed teams ? Who’s an expert ? Examples of givers Human sensors, collectors Facilitators, communicators Change agents Project managers Push type learners Action Believe in others
- 15. Assets Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence What’s valuable, re-usable, critical or relevant ? What have we learned? Why is it not shared? What is the cost if we lose those assets? How do we refine the Known and process the New ? Examples of assets Files Data Archives Conversations Implicit Outputs Research & Personal knowledge Facts & Figures (Before, during, after) Action Kill the drives
- 16. Takers Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence Who is invited to read ? Who’s able to engage in and with unknown peers based on their own perspective, knowledge and experience ? How do we balance focus ? How do we create rendezvous ? Examples of takers Information consumers Onboarding Pull type learners, critics All employees Action Reduce emails
- 17. Conclusion Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence Which box is empty and why ? Where did we put too much focus ? What are the next steps ? Who should we invite to iterate with this toolkit ? Example of conclusion New experience Reworked guidelines Lead by example Participatory classes Onboarding rethinking Action Be cooperative Take the role of someone else in your company and write for that person
- 18. Social Knowledge. World leader in building materials, Lafarge develops products in five areas: cement, aggregates, concrete, plaster and asphalt. They started in 2005 a long-term KM program with a long list of objectives, including those Improve individual & group performance Create & uncover expert profiles Accelerate the transfer of best practices Identify local best practices that could become standard for the group. Let’s see in details on the KSC…example
- 19. Use case Social Knowledge Design by Knowledge Plaza/Whatever SA. www.knowledgeplaza.net/ksc This work is licence under a Creative Commons Attribution-shareAlike 3.0 Unported licence Per countries Per function Performance growth for finance, industrial ops, HR, marketing Health & Safety, Aggregates & Asphalt, Concretes, Supply Chain Performance, Innovation, R&D, Communication Unified knowledge bases 9 languages, including taxonomy Enrich thanks to operational experiences 500 monthly contributors Disseminate top/down standards, guidelines, procedures Re-usable Synergies GIVERS CHALLENGES OUTCOMES FEEDBACKSTORIESCONTEXT EXPERIENCE TAKERSASSETS RELATIONS ATTENTION Change management program Users are not afraid of commenting or asking questions (self-confidence & collaboration) 5000 monthly users 1000 files downloaded per month 300’000 files Consistent 20’000 activated profiles 36000 potential Collections of knowledge Group VPs as champions SVP Performance, SVP IT, CEO as sponsors One entry point Cost reduction Collective recognition 45 KM country managers Previously 330 data bases (lotus notes) Mandatory Validation 1500 good practices per month Function managers as sponsors Connector to Google Drive Jive September 1st 2015
- 20. Raphaël Briner CMO & Co-Founder at Knowledge Plaza author Guidance, alignment Shared language Impact Raphaël Ecosystem Supporting team Calls Questions Maps Fuzzy topic Experience, clients, external stories Manchester Geneva KP, Innovation Nice printable design Enthusiasm Energy New ideas Ecosystem
- 21. Chapter 2. Patterns Chapter 3. Dynamics Appendixes. Purposes There is more ! Join our sphere to download the full pdf booklet including www.knowledgeplaza.net/sphere