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Recruiting agile coaches; hiring for
mindset versus skillset
Niall McShane
Head of Telstra Ways of Working Academy
Agile India 2020 - Presentation – Bengaluru, India.
Anju Gahlawat
Agile Coach - Telstra Ways of Working Academy
Finding our WoW Coaches – the ask
First week of October 2018; the phone call that started it all…
“Hi Niall, would like to lead up an Academy to develop
50 Ways of Working Coaches by April next year?”
“Sure, why not?”
3
A whiteboard session to design the experience
Reverse CV
Assign
mentor
Candidate
capability
profile
Learning
pathway with
periodic one-
day sessions
19th October 2018, 10.15am
4
Expression of Interest and assessment fair
• Two half-day fairs
• 180 participants, 12-20 assessors (three per applicant)
• Educate about the role
• Observe applicant traits in role-play
• Ascertain “mindset” fit for role
• Assess softer skill potential
OUTCOME: Reviewed and calibrated multiple times to
finalise the short list of 50 who were offered a role in the
capability program run by the Academy.
Coach Capability Uplift Approach
• Lynda learning video
playlist and pre-reading
material assigned to
candidates prior to face-
to-face coaching camp
Self-paced pre-
learning
• Candidate coaches
attended an experiential
4-day immersive agile
fundamentals educational
event
• Mentor assigned and
learning backlog created
4-day coaching camp
• Under the guidance of
their mentors candidate
coaches learn by doing in
a safe-to-fail environment
with real teams.
On-the-job practical
learning
• Scheduled during the on-
the-job learning period
this training day teaches
coaches the tools of their
trade; JIRA, online
collaborative whiteboards
and other enablers
Tools and supporting
tech for coaching • Facilitation, mentoring and
professional coaching are
the focus for this 2-day
experiential learning event
2-day soft-skills
workshop
• Should further practical
learning be required for
the coach to be deemed
competent an additional
period of mentoring is
allowed for
Additional on-the-job
practical learning (as
required) • Candidates are assessed
by an expert panel and if
deemed competent are
awarded their WoW
Coach graduation badge
Assessment and
graduation ceremony
10-20 weeks
Badges awarded during learning
journey to recognise competency

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Agile India conference presentation - sample slides

  • 1. Recruiting agile coaches; hiring for mindset versus skillset Niall McShane Head of Telstra Ways of Working Academy Agile India 2020 - Presentation – Bengaluru, India. Anju Gahlawat Agile Coach - Telstra Ways of Working Academy
  • 2. Finding our WoW Coaches – the ask First week of October 2018; the phone call that started it all… “Hi Niall, would like to lead up an Academy to develop 50 Ways of Working Coaches by April next year?” “Sure, why not?”
  • 3. 3 A whiteboard session to design the experience Reverse CV Assign mentor Candidate capability profile Learning pathway with periodic one- day sessions 19th October 2018, 10.15am
  • 4. 4 Expression of Interest and assessment fair • Two half-day fairs • 180 participants, 12-20 assessors (three per applicant) • Educate about the role • Observe applicant traits in role-play • Ascertain “mindset” fit for role • Assess softer skill potential OUTCOME: Reviewed and calibrated multiple times to finalise the short list of 50 who were offered a role in the capability program run by the Academy.
  • 5. Coach Capability Uplift Approach • Lynda learning video playlist and pre-reading material assigned to candidates prior to face- to-face coaching camp Self-paced pre- learning • Candidate coaches attended an experiential 4-day immersive agile fundamentals educational event • Mentor assigned and learning backlog created 4-day coaching camp • Under the guidance of their mentors candidate coaches learn by doing in a safe-to-fail environment with real teams. On-the-job practical learning • Scheduled during the on- the-job learning period this training day teaches coaches the tools of their trade; JIRA, online collaborative whiteboards and other enablers Tools and supporting tech for coaching • Facilitation, mentoring and professional coaching are the focus for this 2-day experiential learning event 2-day soft-skills workshop • Should further practical learning be required for the coach to be deemed competent an additional period of mentoring is allowed for Additional on-the-job practical learning (as required) • Candidates are assessed by an expert panel and if deemed competent are awarded their WoW Coach graduation badge Assessment and graduation ceremony 10-20 weeks Badges awarded during learning journey to recognise competency