1. NEHA SHARMA
Dubai Silicon Oasis,
Dubai, U.A.E
Mobile: 00971-528 252511
Telephone No.: 0426979 82
Ref: 00971-5 0-80258 56
E-Mail: neha_sharma16 86248 0@rediffmail.c om
CAREER OBJECTIVE
I look to grow in a robust environment to further my career that will provide benefits and compensation proportionate to my
abilities.
SNAPSHOT
HR Administrative Assistant / Customer Care Representative
Exceptionally detailed, organized, and highly accurate business professional with unique ability to successfully manage
multiple secretarial projects simultaneously. Proven competencies as an office administrator with the ability to empower
others and foster cohesive business environments. Consistently leverage organizational capabilities to facilitate well –run,
and streamlined office operations. Deliver outstanding results, leading to increased levels of responsibilities and recognition.
Well – developed interpersonal communication skills to work effectively with people from diverse professional and cultural
backgrounds.
PROFESSIONAL EXPERIENCE
1. Aset Uae . Silver Tower, Business Bay, Dubai U.A.E.
Customer Representative in E- Commerce.
16th April 2016 till present.
JOB RESPONSIBITIES
 Manage large amounts of incoming calls
 Generate sales leads
 Identify and assess customers’ needs to achieve satisfaction
 Build sustainable relationships of trust through open and interactive communication
 Provide accurate, valid and complete information by using the right methods/tools
 Meet personal/customer service team sales targets and call handling quotas
 Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure
resolution
 Keep records of customer interactions, process customer accounts and file documents
 Follow communication procedures, guidelines and policies
 Take the extra mile to engage customers
2. Microlit. UP India, 100% Export Oriented
HR Administrative Assistant
1st April 2013 to 2nd February 2016.
JOB RESPONSIBILITIES
 Preparation of all the formats / check sheets / SOP using MS Excel.
 Preparation of quality feedback form for vendors and end users.
 Communication with clients.
 Handling Purchase order, Proforma invoice, shipping documents.
 Preparation and management of TT for export and import invoices for excise duty.
 Co-ordination with production and R&D team (having ISO 17025 accredited calibration laboratory) for continual
improvement of the quality standards of all the product range.
 Daily attendance record filling of employees of Microlit and evaluation of their work performance.

2.  Preparation of documents for exhibiting in Exhibitions all over the world.
 Preparation of documentation for applying visas for people schedule for exhibitions and foreign business trip.
 Preparation and management of documents for getting certification to export all the products / components.
 Total Quality Control internal documentation work.
EDUCATIONAL & CREDENTIALS
 MBA in HR management from Sikkim Manipal University, India, 2015.
 Masters in Technology (Biotechnology) from Integral University, Lucknow, India, 2010
 Bachelors in Technology (Biotechnology) from Integral University, Lucknow, India, 2008.
 Intermediate (10+2) from Career Convent College (ISC Board) Vikas Nagar Lucknow, U.P, India, 2004.
 Secondary School (10th Std. ) from Career Convent College (ICSE Board) Vikas Nagar Lucknow, U.P, India, 2002.
TRAININGS
 Six month training / project for ‘A dissertation on Protein Profiling of Rat Plasma Following Exposure to Pesticides’
under the supervision of Dr. Yogeshwer Shukla (Scientist F & Head, Proteomics Laboratory) in Indian Institute of
Toxicology Research (Council of Scientific and Industrial Research).
Period: Jan 2010 to June 2010.
 One month summer training in Varun Beverages Ltd. Noida, as a. Quality Controller in the academic year of 2005-2006
 One month summer training in Parag dairy Lucknow in the academic session of 2006-2007
IT FORTE
 Well versed with MS office. Working daily on MS Office 2013.
 Successful operation of biometric system on basis of which employee’s salary chart is prepared.
BEHAVIOURAL COMPETENCIES
 Maximizer (I am driven by new ideas and continuous improvement)
 Relater (I am capable of dealing with people at all levels and stimulating innovation)
 Analytical (I understand performance results and how to put the information to beneficial use)
 Strategic (I can visualize the path forward and direct the program accordingly)
 Responsibility (I take ownership and deliver focused results)
PERSONAL DOSSIER
Date of Birth: April 16
th, 1987
Marital Status: Married
Husband: Devaki Nandan
Language known: Hindi, English
Passport No: G2526954
Visa Status: Husband sponsored visa
Expected Salary: As per company standards
DECLARATION: -
I hereby declare the above-furnished information to be true to my knowledge and belief.
DATE :
PLACE :
(NEHA SHARMA)