1. Job Title: Delivery Management Advisor
Job Location: Chennai
Exp: 9-14yrs
Directs, facilitates, and administers ITIL based service support processes and teams in the
coordination of incident ownership and customer account management on a 24x7 basis.
Responsibilities include the management and oversight of service delivery processes,
which may include incident management, problem management, request management,
change management, service level management and configuration management as well as
resource coordination, customer management, dispute and technical resolution
management, and communications at various levels during services engagements from
tactical (incident based) to strategic (Global Account Management Strategies).
Should have knowledge on Quality Standards
Should have Strong project and program management skills
Have been worked in complex situations and managed larger accounts with a mix of onsite
and offsite delivery.
Have been handled role of customer engagement, manage reviews with top managements.
Fair knowledge on financial management w.r.t accounts
Have been hands on knowledge on any one technical domain.