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925 North Spurgeon Street, Santa Ana, CA 92701
Text:
Author(s):
Publisher:
www.calcoast.edu
Phone: 714-547-9625 Fax: 714-547-5777
Project Management
Second Edition, 2010
ISBN-13: 9780136065616
Jeffery K. Pinto
Prentice Hall
12/14
BAM 540
Project Management
All rights reserved. No part of this book may be reproduced or
transmitted
in any form or by any means, electronic or mechanical,
including photocopying,
recording or by any information storage and retrieval system
without written
permission from the publisher, except for the inclusion of brief
quotation
in review.
Copyright © 2014 by California Coast University
5
Final Examination
BAM 540 Project Management
Multiple Choice Questions (Enter your answers on the enclosed
answer sheet)
1. There is no such thing as a project team with a(n)
____________.
a. deliverable
b. ongoing, nonspecific purpose
c. goal
d. project manager
2. A project that results in “doing the wrong things well” has
ignored the _____________ goal.
a. budgetary
b. technical
c. customer satisfaction
d. scheduling
3. The technical side of project management emphasizes
______________.
a. team building
b. conflict management
c. negotiation
d. budgeting
4. The behavioral side of project management emphasizes
______________.
a. scheduling
b. leadership
c. planning
d. project selection
5. Geoffco’s project manager names three individuals and
requests a project budget of
$3,000,000 for the new 8-Pod, a backpack-sized personal
music player for 8-track tapes
capable of holding up to 100 songs from the 60s and 70s.
This important step takes place
during ____________ of the project life cycle.
a. planning
b. conceptualization
c. execution
d. termination
6
Final Examination
BAM 540 Project Management
6. The degree of risk associated with a project is typically at its
highest during the ____________
phase.
a. conceptualization
b. planning
c. execution
d. termination
7. A spider web diagram is useful for ____________.
a. showing company performance on a number of criteria
simultaneously
b. collecting data on how a competitor manages projects
c. identifying industry standards for project management
maturity
d. coaching, evaluating and auditing projects
8. The project maturity model developed by the Center for
Business Practices would have
_____________ rings if a spider web diagram were used.
a. three
b. four
c. five
d. six
9. Which of these is not characteristic of a project?
a. Projects are responsible for the newest and most improved
products, services and
organizational processes.
b. Projects are ad hoc endeavors with a clear life cycle.
c. Projects provide a philosophy and strategy for the
management of change.
d. Traditional process management functions of planning,
organizing and controlling do
not apply to project management.
10. Which of the following is not a project constraint?
a. the budget
b. the customer requirements
c. the schedule
d. the technical specifications
11. Projects differ from classic organizational processes
because projects are ____________.
a. discrete activities
b. part of line organization
c. well established systems in place to integrate efforts
d. multi-objective
7
Final Examination
BAM 540 Project Management
12. Process management features _____________ with respect
to project management.
a. greater heterogeneity
b. greater certainty of performance
c. lower numbers of goals and objectives
d. lower adherence to established practices
13. Studies of IT projects reveal that _____________.
a. initial cost estimates are overrun by an average of 15%
b. over 66% of IT projects were delivered to customers but not
used
c. about 25% of all IT projects become runaways by
overshooting budgets and
timetables
d. up to 75% of software projects are cancelled
14. A business reality that makes effective project management
critical is the fact that
_____________.
a. products are becoming increasingly simple
b. inflation is rampant
c. product life cycles are compressing
d. product launch windows are widening
15. A product is introduced into a market, gains the acceptance
of a fickle public and is finally
supplanted by a new and improved offering. This
phenomenon is known as ____________.
a. the product life cycle
b. the rule of 80
c. the Mendoza line
d. the beta
16. External stakeholders that are external to a project but
possess the power to effectively
disrupt the project’s development are ____________
groups.
a. intervenor
b. environmental
c. stressor
d. special-interest
8
Final Examination
BAM 540 Project Management
17. Which of the following statements about clients is best?
a. Client refers to the entire customer organization.
b. Clients are concerned with receiving the project as quickly as
they can possibly get it.
c. Client groups tend to have similar agendas.
d. A single presentation is best when dealing with all client
groups in an organization so
that everyone hears exactly the same message.
18. The tendency of employees in a functionally organized
company to become fixated on their
own concerns and work assignments to the exclusion of the
needs of other departments is
known as _____________.
a. layering
b. myopia
c. nepotism
d. siloing
19. The functional structure is well-suited when
_____________.
a. there are low levels of external uncertainty
b. there is high instability in the environment
c. project coordination is assigned to the lowest levels in an
organization
d. there must be rapid response to external opportunities and
threats
20. The manager of the Super Burrito Project is in the midst of
an important project team
meeting but Fred Fromage, the representative from the
Cheese department, is nowhere to
be found. After a brief investigation, it is determined that
Fred’s manager in the Cheese
department has other plans for Fred’s time and efforts over
the next several days and he
simply won’t be available for Super Burrito Project work.
The organizational structure being
used here is unquestionably a ______________.
a. strong matrix
b. weak matrix
c. project organization
d. chevre organization
21. A major weakness of a matrix organizational structure for
project management occurs when
_____________.
a. the environment is dynamic
b. resources are scarce and shared between functional
responsibilities and the
competing project
c. the number of human resource coordination meetings is
considered
d. one considers the dual importance of project management and
functional efficiency
9
Final Examination
BAM 540 Project Management
22. The PMO is used to protect and support the skill of project
management under the
_____________ model.
a. resource pool
b. weather station
c. control tower
d. project
23. The PMO is used to maintain and provide a cadre of skilled
and trained project
professionals, as needed, under the _____________ model.
a. control tower
b. cadre
c. weather station
d. resource pool
24. A writer estimates it will take three months to generate
spiffy documents to accompany a
seminal work in operations management. He grossly
underestimates the time required and
misses his deadline by two months. This estimate was
____________ and ____________.
a. objective; accurate
b. subjective; accurate
c. objective; inaccurate
d. subjective; inaccurate
25. A wedding planner allows $10,000 for flowers and three
weeks to receive all RSVPs back
from the list of 700 guests. Both estimates are correct within
a fraction of a percent. We
could describe this factoid as ____________ and
____________.
A) numeric; ubjective
B) numeric; objective
C) nonnumeric; subjective
D) nonnumeric; objective
26. The efficient frontier in project management is the set of
portfolio options that offer a
_____________ return for a _____________ risk.
a. minimum; minimum
b. minimum; maximum
c. maximum; minimum
d. maximum; maximum
10
Final Examination
BAM 540 Project Management
27. Which statement about the use of the profile model is best?
a. The profile model requires careful calculation of the
percentage risk for each possible
project.
b. The scale used for the profile model can be any two
numerical variables that a
company deems important.
c. The efficient frontier in the profile model is where return is
100% (or greater) and risk
is 0%.
d. For a given level of risk, a positive move on the return axes
would indicate a superior
project.
28. Regardless of which selection method a firm uses, it should
always _____________.
a. be able to predict how much revenue will be returned to the
firm each year
b. know which project will ultimately succeed and which ones
will fail
c. be objective in their selection method
d. use a weighted scoring technique
29. The systematic process of selecting, supporting and
managing a firm’s collection of projects
is called _____________.
a. heavyweight project management
b. matrix project organization
c. profile management
d. project portfolio management
30. The concept of project portfolio management holds that
firms should _____________.
a. regard all projects as unified assets
b. manage projects as independent entities
c. focus on short-term strategic goals
d. focus on long-term constraints
31. A project with the chance for a big payout may be funded if
an important criterion is
_____________.
a. cost
b. opportunity
c. top management pressure
d. risk
11
Final Examination
BAM 540 Project Management
32. Group maintenance behavior would be exhibited by a
project manager that ______________.
a. provides the necessary support and technical assistance
b. plans and schedules activities and resources appropriately
c. contributes to the completion of project assignments
d. works with subordinates to understand their problems
33. The group maintenance behavior of gatekeeping helps to
______________.
a. increase and equalize participation
b. reduce tension and hostility
c. regulate behavior
d. increase and equalize participation
34. The task-oriented behavior of summarizing accomplishes
which specific outcome?
a. check on understanding and assess progress
b. guide and sequence discussion
c. check on agreement
d. increase comprehension
35. Tim slapped together his first webpage and proudly showed
it to all his colleagues, pointing
out what he thought were obvious and overwhelming
advantages in simplicity and
portability. His championing of webpages that he had read
about in a trade journal
ultimately shamed everyone else into adopting a web-based
approach for all communication
and cemented his status as a true ______________.
a. creative originator
b. entrepreneur
c. godfather
d. project manager
36. Michael wants to carry out his mentor’s long range strategic
vision of expanding the
company’s customer base by entering the casino business in
Las Vegas. He issues a series of
memos that explain the importance of these projects and
makes sure that all necessary
resources are at the disposal of the project management
team, which is fortunate to have
such a(n) _____________.
a. creative originator at the helm
b. entrepreneur
c. godfather
d. project manager
12
Final Examination
BAM 540 Project Management
37. Which of the following is a traditional duty of a project
champion?
a. cheerleader
b. visionary
c. politician
d. technical understanding
38. Which of the following is a nontraditional role of a project
champion?
a. cheerleader
b. leadership
c. administrative
d. control
39. In order to allocate costs more precisely, a company will
assign ______________.
a. bar codes to each activity
b. activity codes to each subdeliverable
c. WBS codes to each activity
d. level 4 codes to each package element
40. Which of these statements about subdeliverables is best?
a. Subdeliverables have durations of their own.
b. Subdeliverables consume resources.
c. Subdeliverables have direct, assignable costs.
d. Subdeliverables summarize the outcomes of work packages.
41. A young professor becomes obsessed with the latest release
of Halo and completely loses
sight of his research commitment to his colleagues, falling
hopelessly behind schedule and
consuming 80% of the department’s computing budget.
Addictive behavior notwithstanding,
this sad tale would never have happened had ____________.
a. configuration controls been established
b. trend monitoring been regularly performed
c. design controls been appropriately deployed
d. document control been conducted assiduously
42. Systems for monitoring the project’s scope, schedule, and
costs during the design stage fall
under the heading of _____________ control.
a. configuration
b. acquisition
c. design
d. specification
13
Final Examination
BAM 540 Project Management
43. As the 80th change order floated across his desk, the project
manager wished that he had
kept the first seventy-nine. What money he had saved in
scrap paper might as well be lost in
charges that could never be recouped from the client. What
he needs is better ___________.
a. trend monitoring
b. configuration control
c. specification control
d. document control
44. Which step in project management requires project
managers to consider the types of
records and reports they and their clients will require at the
completion of the project?
a. project closeout
b. completion phase
c. reporting
d. planning
45. A priori consideration of information needs is performed
______________.
a. several years after a project is completed
b. before a project begins
c. at the start of a project
d. during the project
46. Conflict begins as team members begin to resist authority
and demonstrate hidden agendas
and prejudices in the _____________ stage of group
development.
a. storming
b. performing
c. forming
d. norming
47. Everyone in the Tagi tribe agreed to vote out Gervasse at
the next tribal council. Their 39-
day project to make it to the final four together was two
steps away from completion. This
project group is in the ______________ stage of group
development.
a. storming
b. performing
c. forming
d. norming
14
Final Examination
BAM 540 Project Management
48. It appeared that everyone on the project team was finally on
board; Jim would bring the
doughnuts to all team meetings and Jenny would make the
coffee. Fully caffeinated and on
a sugar high, the team was coming together and fully
committed to the project development
process. The team was now planted firmly in the
_____________ stage of group development.
a. storming
b. forming
c. norming
d. performing
49. “Our work here is done,” the project leader shouted as he
surveyed the scene. “Go home and
reflect on what you’ve accomplished and I’ll see you at the
world premiere once we’re all
immortalized in a feature-length movie.” This project team
is in the _____________ stage of
group development.
a. forming
b. norming
c. performing
d. adjourning
50. The use of electronic media including e-mail, internet and
teleconferencing to link
geographically dispersed members creates a(n)
______________ team.
a. electronic
b. virtual
c. telegenic
d. cyber
51. The two main challenges for virtual teams include
______________.
a. maintaining autonomy
b. automating monotony
c. building trust
d. the bullwhip effect
52. Virtual teams are often slowed down by difficulty with
______________.
a. superordinate goals
b. task reliance
c. punctuated equilibrium
d. communication
15
Final Examination
BAM 540 Project Management
53. Project penalty clauses that initiate at mutually agreed-on
points in the project’s
development and implementation are ______________.
a. liquidated damages
b. milestone adjustments
c. contingency clauses
d. penalty points
54. The firm set aside a little extra money just in case an
unforeseen element of cost pushed the
project beyond what they had budgeted. This extra money is
called a(n) ______________.
a. rainy day fund
b. contingency reserve
c. escalation clause
d. sinking fund
55. The mouse executive board meeting was drawing to a
conclusion; the only way they would be
able to detect the presence of the cat was to tie a bell
around its tail. Under their risk
management identification scheme, this would fall under
______________ risk.
a. commercial
b. execution
c. financial
d. technical
56. A method for conducting risk factor identification that
consolidates the judgments of
isolated, anonymous respondents is _____________.
a. a brainstorming meeting
b. the Delphi method
c. past history
d. multiple assessments
57. A method for conducting risk factor identification that
generates ideas but doesn’t focus on
decision-making is ______________.
a. a brainstorming meeting
b. the Delphi method
c. past history
d. multiple assessments
16
Final Examination
BAM 540 Project Management
58. The consequences of failure categories of cost, schedule
reliability and performance were
believed to be 0.2, 0.6, 0.5 and 0.7. What is the overall
consequence of failure?
a. 0.2
b. 0.3
c. 0.4
d. 0.5
59. Input is received from an organization’s management to
create a project budget in
______________ budgeting.
a. zero-based
b. top-down
c. bottom-up
d. activity-based
60. An advantage of top-down budgeting is ______________.
a. that top management estimates of project costs are often quite
accurate, at least in
aggregate terms.
b. an elimination of the friction between top and lower levels in
the competition for
budget money.
c. that projects are no longer a zero-sum game among lower
level managers
d. top management budgets, by definition, cannot experience
overruns
61. A budget that is created by starting with the work
breakdown structure, determining costs for
each work package and then adding these costs together is
______________ budgeting.
a. zero-based
b. top-down
c. bottom-up
d. activity-based
62. When properly performed, bottom-up budgeting has the
disadvantage of _____________.
a. a lack of detail needed in project plans
b. a lack of coordination among project managers and functional
department heads
c. being a hindrance to top managers when prioritizing projects
that are competing for
the same scarce resources
d. a reduction of top management’s control of the budget
process to one of oversight
17
Final Examination
BAM 540 Project Management
63. What learning rate is being demonstrated if the first unit
takes 15 hours and the third unit
takes 14 hours to complete?
a. greater than or equal to 97 percent
b. less than 97 percent but greater than or equal to 95 percent
c. less than 95 percent but greater than or equal to 93 percent
d. less than 93 percent
64. It took 80 hours of analysis to complete the first phase, but
the second phase was done in
74 hours. If this learning rate continues, then the 8th
analysis should take a mere
____________ hours and ____________ minutes, give or
take.
a. 63; 20
b. 68; 30
c. 57; 15
d. 52; 45
65. Which of these indirect costs is typically classified as an
overhead cost?
a. advertising
b. shipping
c. sales commissions
d. taxes
66. These can be located by doing a backward pass through a
network.
a. critical paths
b. merge activities
c. successors
d. burst activities
67. An activity with two or more immediate predecessors is a(n)
_______________.
a. merge activity
b. burst activity
c. float activity
d. event
68. An activity has an optimistic time estimate of 7 days, a most
likely estimate of 12 days and
a pessimistic estimate of 20 days. What is the expected
standard deviation of the activity?
a. between 2 and 3
b. between 3 and 4
c. between 4 and 5
d. between 5 and 6
18
Final Examination
BAM 540 Project Management
69. Activity Z has estimates a=5, b=10, m=7; activity X has
estimates a=4, b=11, m=6; and
activity Y has estimates a=3, b=12, m=8. Which of the
following statements is most
accurate?
a. Activity X is longer than Activity Y
b. Activity X has a higher standard deviation than Activity Z
c. Activity Z is shorter than Activity Y
d. Activity Y has a smaller variance than Activity Z
70. There’s an old saying, “The job is not finished until the
paperwork is done.” From an activity
network standpoint, this does not necessarily mean that the
paperwork can’t begin until the
last non paperwork activity is completed. It might be
possible to work on some paperwork as
early activities are completed. In order to depict this in an
activity network, ______________.
a. hammock activities could be drawn
b. subroutines could be added
c. shortcuts can be added to the network
d. laddering could be used to redraw the network
71. One approach to reducing project length would be to
______________.
a. convert parallel paths to be serial
b. convert merge activities to burst activities
c. use hammock activities in place of multiple activities
d. eliminate tasks on the critical path
72. A project’s duration can be reduced by ______________.
a. shortening the duration of critical path tasks
b. adding tasks to the critical path
c. adding shorter routes around the critical path
d. completing the backward pass first
73. A basic Gantt chart _____________.
a. clearly displays early and late start and finish times for all
activities
b. cannot be used to track the project’s progress
c. permits scheduling resources well before they are needed
d. shows dummy activities to preserve network logic
19
Final Examination
BAM 540 Project Management
74. If an activity’s cost is plotted against its duration on axes
with zeros at the origin, the slope
of the line is _____________.
a. positive because it costs more to finish an activity more
quickly
b. negative because a shorter activity costs less than a longer
one
c. negative because it costs more to finish an activity more
quickly
d. positive because a longer activity costs more than a shorter
one
75. An activity on arrow network _____________.
a. cannot have more arrows than nodes
b. cannot have more nodes than arrows
c. has one more node than arrows
d. has one more arrow than nodes
76. The best approach to network representation of a large and
hugely complex project is to
_____________.
a. represent all activities and relationships
b. simplify network logic and reduce it to the most meaningful
relationships
c. use AOA
d. use AON
77. CCPM advocates performing all noncritical activities
______________.
a. as late as possible
b. as early as possible
c. before starting the critical path
d. after completing the critical path
78. An important departure from traditional project management
is that critical chain project
management logic ______________.
a. changes from a late finish to an early start approach
b. factors in the effects of resource contention
c. adjusts expected activity durations to reflect a 95%
probability of completion on time
d. creates a separate safety margin for each activity in the
project
79. In order to resolve a resource conflict, it is advisable to
______________.
a. work backwards from the end of the project
b. work forwards from the start of the project
c. begin activities at their earliest possible start time
d. complete activities at their earliest possible finish time
20
Final Examination
BAM 540 Project Management
80. When choosing the most viable solution to resource conflict
issues, the best option is the
one that ______________.
a. minimizes total network slack
b. minimizes total network schedule disruption
c. maximizes total network slack
d. maximizes activity late start times
81. A system-wide constraint is called a ______________.
a. rope
b. resource
c. drum
d. chain
82. Successful implementation of CCPM depends on first
_____________.
a. identifying the critical chain that meanders through the
project organization’s portfolio
of projects.
b. identifying the constraint that holds hostage the project
organization’s other resources
c. examining and changing the culture of the project
organization
d. exploiting the drum by using it to subordinate the existing
PERT network
83. The best method for establishing the existence of resource
conflicts across project activities
uses _____________.
a. Gantt charts
b. network diagrams
c. Pareto diagrams
d. resource-loading charts
84. A measurement process that determines the project goals
and then the degree to which the
actual performance lives up to these goals is
______________.
a. metric system
b. goal-performance linkage
c. five degrees of separation
d. gap analysis
85. Penalty clauses for schedule slippage are sometimes referred
to as _______________.
a. liquidated damages
b. punitive damages
c. temporal assessments
d. late fees
21
Final Examination
BAM 540 Project Management
86. A tracking Gantt chart cannot show ______________.
a. the reason an activity has slipped
b. which activities are ahead of schedule
c. which activities are on schedule
d. which activities are behind schedule
87. A tracking Gantt chart does not allow for ______________.
a. looking at today’s activity progress and determining whether
a single activity is behind
scheduled
b. future projections of the project’s status
c. looking at today’s activity progress and determining whether
the entire project is
behind schedule
d. looking at today’s activity progress and determining whether
a single activity is ahead
of schedule
88. It is possible to measure _____________ with the tracking
Gantt chart.
a. only positive deviations from the schedule baseline
b. only negative deviations from the schedule baseline
c. both positive and negative deviations from the schedule
baseline
d. both positive and negative deviations from the budget
89. If significant deviations from the project plan are detected,
corrective action is taken and
then _____________.
a. the monitoring and control cycle begins anew
b. project goals are adjusted to reflect current reality
c. the project stakeholders are informed of the budget or time
difficulties
d. the critical chain is reviewed for task dependency
90. The classic project S-curve is a plot of ______________.
a. labor hours versus money expended
b. money expended versus elapsed time
c. elapsed time versus labor hours
d. number of personnel versus days behind schedule
22
Final Examination
BAM 540 Project Management
91. A measurement process that determines the project goals
and then the degree to which the
actual performance lives up to these goals is
_____________.
a. metric system
b. goal-performance linkage
c. five degrees of separation
d. gap analysis
92. Earned value management jointly considers the impact of
______________.
a. time, cost and planned cost
b. project performance, planned performance and cost
c. performance, cost and time
d. planned cost, planned performance and time
93. Which of these concerns does not belong in the assessment
of team performance in a project
final report?
a. Were the stakeholder’s concerns addressed?
b. Were the best people in the organization selected to work on
this project?
c. How were our project team members trained for their duties?
d. Does the project manager have the ability to evaluate worker
performance?
94. A final report section on the techniques of project
management would include an honest
assessment of whether the ______________.
a. benefits promised to the client were actually delivered
b. resource costs could be better estimated
c. project workers came together as a team
d. the project finished on time
95. The primary goal in requiring a project final report is to
_____________.
a. formally close-out the project
b. provide the customer with a sense of completion
c. lay the groundwork for successful future projects
d. find out the root cause for all failures, both major and minor
96. The project final report is fundamentally ______________.
a. a historical record
b. a review of human activity
c. window dressing for the project
d. a forward-looking document
23
Final Examination
BAM 540 Project Management
97. In nonbinding arbitration, _____________.
a. the judge can offer suggestions for dispute resolution but
cannot enforce these
opinions.
b. the two parties agree to open up, or unbind, their books for
inspection by the other
party.
c. the client and project organizations both agree to perform
exactly what the judge
decrees.
d. the client and project organizations are not bound by the
rules of law.
98. The goal of a lessons learned meeting is to recapitulate the
series of events _____________.
a. as subjectively as possible
b. from the project manager’s viewpoint
c. as intuitively as possible
d. from all possible viewpoints
99. Some of the greatest challenges facing project teams during
termination is ______________.
a. maintaining the energy and motivation to finish
b. providing accurate data for the project final report
c. providing accurate root cause analysis for the project final
report
d. finding another project to begin
100. An example of an external intellectual issue is the
_______________.
a. control of charges to the project
b. screening of partially completed tasks
c. identification of outstanding commitments
d. determinants of requirements for audit trail data

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Final Examination925 North Spurg.docx

  • 1. F in a l E xa m in a ti o n 925 North Spurgeon Street, Santa Ana, CA 92701 Text: Author(s): Publisher: www.calcoast.edu Phone: 714-547-9625 Fax: 714-547-5777 Project Management Second Edition, 2010 ISBN-13: 9780136065616
  • 2. Jeffery K. Pinto Prentice Hall 12/14 BAM 540 Project Management All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system without written permission from the publisher, except for the inclusion of brief quotation in review. Copyright © 2014 by California Coast University 5 Final Examination
  • 3. BAM 540 Project Management Multiple Choice Questions (Enter your answers on the enclosed answer sheet) 1. There is no such thing as a project team with a(n) ____________. a. deliverable b. ongoing, nonspecific purpose c. goal d. project manager 2. A project that results in “doing the wrong things well” has ignored the _____________ goal. a. budgetary b. technical c. customer satisfaction d. scheduling 3. The technical side of project management emphasizes ______________. a. team building b. conflict management c. negotiation d. budgeting 4. The behavioral side of project management emphasizes ______________. a. scheduling b. leadership c. planning d. project selection
  • 4. 5. Geoffco’s project manager names three individuals and requests a project budget of $3,000,000 for the new 8-Pod, a backpack-sized personal music player for 8-track tapes capable of holding up to 100 songs from the 60s and 70s. This important step takes place during ____________ of the project life cycle. a. planning b. conceptualization c. execution d. termination 6 Final Examination BAM 540 Project Management 6. The degree of risk associated with a project is typically at its highest during the ____________ phase. a. conceptualization b. planning c. execution d. termination 7. A spider web diagram is useful for ____________. a. showing company performance on a number of criteria simultaneously b. collecting data on how a competitor manages projects
  • 5. c. identifying industry standards for project management maturity d. coaching, evaluating and auditing projects 8. The project maturity model developed by the Center for Business Practices would have _____________ rings if a spider web diagram were used. a. three b. four c. five d. six 9. Which of these is not characteristic of a project? a. Projects are responsible for the newest and most improved products, services and organizational processes. b. Projects are ad hoc endeavors with a clear life cycle. c. Projects provide a philosophy and strategy for the management of change. d. Traditional process management functions of planning, organizing and controlling do not apply to project management. 10. Which of the following is not a project constraint? a. the budget b. the customer requirements c. the schedule d. the technical specifications 11. Projects differ from classic organizational processes because projects are ____________. a. discrete activities
  • 6. b. part of line organization c. well established systems in place to integrate efforts d. multi-objective 7 Final Examination BAM 540 Project Management 12. Process management features _____________ with respect to project management. a. greater heterogeneity b. greater certainty of performance c. lower numbers of goals and objectives d. lower adherence to established practices 13. Studies of IT projects reveal that _____________. a. initial cost estimates are overrun by an average of 15% b. over 66% of IT projects were delivered to customers but not used c. about 25% of all IT projects become runaways by overshooting budgets and timetables d. up to 75% of software projects are cancelled 14. A business reality that makes effective project management critical is the fact that _____________. a. products are becoming increasingly simple b. inflation is rampant
  • 7. c. product life cycles are compressing d. product launch windows are widening 15. A product is introduced into a market, gains the acceptance of a fickle public and is finally supplanted by a new and improved offering. This phenomenon is known as ____________. a. the product life cycle b. the rule of 80 c. the Mendoza line d. the beta 16. External stakeholders that are external to a project but possess the power to effectively disrupt the project’s development are ____________ groups. a. intervenor b. environmental c. stressor d. special-interest 8 Final Examination BAM 540 Project Management 17. Which of the following statements about clients is best? a. Client refers to the entire customer organization. b. Clients are concerned with receiving the project as quickly as they can possibly get it.
  • 8. c. Client groups tend to have similar agendas. d. A single presentation is best when dealing with all client groups in an organization so that everyone hears exactly the same message. 18. The tendency of employees in a functionally organized company to become fixated on their own concerns and work assignments to the exclusion of the needs of other departments is known as _____________. a. layering b. myopia c. nepotism d. siloing 19. The functional structure is well-suited when _____________. a. there are low levels of external uncertainty b. there is high instability in the environment c. project coordination is assigned to the lowest levels in an organization d. there must be rapid response to external opportunities and threats 20. The manager of the Super Burrito Project is in the midst of an important project team meeting but Fred Fromage, the representative from the Cheese department, is nowhere to be found. After a brief investigation, it is determined that Fred’s manager in the Cheese department has other plans for Fred’s time and efforts over the next several days and he simply won’t be available for Super Burrito Project work. The organizational structure being
  • 9. used here is unquestionably a ______________. a. strong matrix b. weak matrix c. project organization d. chevre organization 21. A major weakness of a matrix organizational structure for project management occurs when _____________. a. the environment is dynamic b. resources are scarce and shared between functional responsibilities and the competing project c. the number of human resource coordination meetings is considered d. one considers the dual importance of project management and functional efficiency 9 Final Examination BAM 540 Project Management 22. The PMO is used to protect and support the skill of project management under the _____________ model. a. resource pool b. weather station c. control tower d. project
  • 10. 23. The PMO is used to maintain and provide a cadre of skilled and trained project professionals, as needed, under the _____________ model. a. control tower b. cadre c. weather station d. resource pool 24. A writer estimates it will take three months to generate spiffy documents to accompany a seminal work in operations management. He grossly underestimates the time required and misses his deadline by two months. This estimate was ____________ and ____________. a. objective; accurate b. subjective; accurate c. objective; inaccurate d. subjective; inaccurate 25. A wedding planner allows $10,000 for flowers and three weeks to receive all RSVPs back from the list of 700 guests. Both estimates are correct within a fraction of a percent. We could describe this factoid as ____________ and ____________. A) numeric; ubjective B) numeric; objective C) nonnumeric; subjective D) nonnumeric; objective 26. The efficient frontier in project management is the set of portfolio options that offer a
  • 11. _____________ return for a _____________ risk. a. minimum; minimum b. minimum; maximum c. maximum; minimum d. maximum; maximum 10 Final Examination BAM 540 Project Management 27. Which statement about the use of the profile model is best? a. The profile model requires careful calculation of the percentage risk for each possible project. b. The scale used for the profile model can be any two numerical variables that a company deems important. c. The efficient frontier in the profile model is where return is 100% (or greater) and risk is 0%. d. For a given level of risk, a positive move on the return axes would indicate a superior project. 28. Regardless of which selection method a firm uses, it should always _____________. a. be able to predict how much revenue will be returned to the firm each year b. know which project will ultimately succeed and which ones
  • 12. will fail c. be objective in their selection method d. use a weighted scoring technique 29. The systematic process of selecting, supporting and managing a firm’s collection of projects is called _____________. a. heavyweight project management b. matrix project organization c. profile management d. project portfolio management 30. The concept of project portfolio management holds that firms should _____________. a. regard all projects as unified assets b. manage projects as independent entities c. focus on short-term strategic goals d. focus on long-term constraints 31. A project with the chance for a big payout may be funded if an important criterion is _____________. a. cost b. opportunity c. top management pressure d. risk 11 Final Examination
  • 13. BAM 540 Project Management 32. Group maintenance behavior would be exhibited by a project manager that ______________. a. provides the necessary support and technical assistance b. plans and schedules activities and resources appropriately c. contributes to the completion of project assignments d. works with subordinates to understand their problems 33. The group maintenance behavior of gatekeeping helps to ______________. a. increase and equalize participation b. reduce tension and hostility c. regulate behavior d. increase and equalize participation 34. The task-oriented behavior of summarizing accomplishes which specific outcome? a. check on understanding and assess progress b. guide and sequence discussion c. check on agreement d. increase comprehension 35. Tim slapped together his first webpage and proudly showed it to all his colleagues, pointing out what he thought were obvious and overwhelming advantages in simplicity and portability. His championing of webpages that he had read about in a trade journal ultimately shamed everyone else into adopting a web-based approach for all communication and cemented his status as a true ______________.
  • 14. a. creative originator b. entrepreneur c. godfather d. project manager 36. Michael wants to carry out his mentor’s long range strategic vision of expanding the company’s customer base by entering the casino business in Las Vegas. He issues a series of memos that explain the importance of these projects and makes sure that all necessary resources are at the disposal of the project management team, which is fortunate to have such a(n) _____________. a. creative originator at the helm b. entrepreneur c. godfather d. project manager 12 Final Examination BAM 540 Project Management 37. Which of the following is a traditional duty of a project champion? a. cheerleader b. visionary c. politician d. technical understanding
  • 15. 38. Which of the following is a nontraditional role of a project champion? a. cheerleader b. leadership c. administrative d. control 39. In order to allocate costs more precisely, a company will assign ______________. a. bar codes to each activity b. activity codes to each subdeliverable c. WBS codes to each activity d. level 4 codes to each package element 40. Which of these statements about subdeliverables is best? a. Subdeliverables have durations of their own. b. Subdeliverables consume resources. c. Subdeliverables have direct, assignable costs. d. Subdeliverables summarize the outcomes of work packages. 41. A young professor becomes obsessed with the latest release of Halo and completely loses sight of his research commitment to his colleagues, falling hopelessly behind schedule and consuming 80% of the department’s computing budget. Addictive behavior notwithstanding, this sad tale would never have happened had ____________. a. configuration controls been established b. trend monitoring been regularly performed c. design controls been appropriately deployed d. document control been conducted assiduously
  • 16. 42. Systems for monitoring the project’s scope, schedule, and costs during the design stage fall under the heading of _____________ control. a. configuration b. acquisition c. design d. specification 13 Final Examination BAM 540 Project Management 43. As the 80th change order floated across his desk, the project manager wished that he had kept the first seventy-nine. What money he had saved in scrap paper might as well be lost in charges that could never be recouped from the client. What he needs is better ___________. a. trend monitoring b. configuration control c. specification control d. document control 44. Which step in project management requires project managers to consider the types of records and reports they and their clients will require at the completion of the project? a. project closeout b. completion phase
  • 17. c. reporting d. planning 45. A priori consideration of information needs is performed ______________. a. several years after a project is completed b. before a project begins c. at the start of a project d. during the project 46. Conflict begins as team members begin to resist authority and demonstrate hidden agendas and prejudices in the _____________ stage of group development. a. storming b. performing c. forming d. norming 47. Everyone in the Tagi tribe agreed to vote out Gervasse at the next tribal council. Their 39- day project to make it to the final four together was two steps away from completion. This project group is in the ______________ stage of group development. a. storming b. performing c. forming d. norming 14
  • 18. Final Examination BAM 540 Project Management 48. It appeared that everyone on the project team was finally on board; Jim would bring the doughnuts to all team meetings and Jenny would make the coffee. Fully caffeinated and on a sugar high, the team was coming together and fully committed to the project development process. The team was now planted firmly in the _____________ stage of group development. a. storming b. forming c. norming d. performing 49. “Our work here is done,” the project leader shouted as he surveyed the scene. “Go home and reflect on what you’ve accomplished and I’ll see you at the world premiere once we’re all immortalized in a feature-length movie.” This project team is in the _____________ stage of group development. a. forming b. norming c. performing d. adjourning 50. The use of electronic media including e-mail, internet and teleconferencing to link geographically dispersed members creates a(n) ______________ team.
  • 19. a. electronic b. virtual c. telegenic d. cyber 51. The two main challenges for virtual teams include ______________. a. maintaining autonomy b. automating monotony c. building trust d. the bullwhip effect 52. Virtual teams are often slowed down by difficulty with ______________. a. superordinate goals b. task reliance c. punctuated equilibrium d. communication 15 Final Examination BAM 540 Project Management 53. Project penalty clauses that initiate at mutually agreed-on points in the project’s development and implementation are ______________. a. liquidated damages b. milestone adjustments
  • 20. c. contingency clauses d. penalty points 54. The firm set aside a little extra money just in case an unforeseen element of cost pushed the project beyond what they had budgeted. This extra money is called a(n) ______________. a. rainy day fund b. contingency reserve c. escalation clause d. sinking fund 55. The mouse executive board meeting was drawing to a conclusion; the only way they would be able to detect the presence of the cat was to tie a bell around its tail. Under their risk management identification scheme, this would fall under ______________ risk. a. commercial b. execution c. financial d. technical 56. A method for conducting risk factor identification that consolidates the judgments of isolated, anonymous respondents is _____________. a. a brainstorming meeting b. the Delphi method c. past history d. multiple assessments 57. A method for conducting risk factor identification that generates ideas but doesn’t focus on
  • 21. decision-making is ______________. a. a brainstorming meeting b. the Delphi method c. past history d. multiple assessments 16 Final Examination BAM 540 Project Management 58. The consequences of failure categories of cost, schedule reliability and performance were believed to be 0.2, 0.6, 0.5 and 0.7. What is the overall consequence of failure? a. 0.2 b. 0.3 c. 0.4 d. 0.5 59. Input is received from an organization’s management to create a project budget in ______________ budgeting. a. zero-based b. top-down c. bottom-up d. activity-based 60. An advantage of top-down budgeting is ______________.
  • 22. a. that top management estimates of project costs are often quite accurate, at least in aggregate terms. b. an elimination of the friction between top and lower levels in the competition for budget money. c. that projects are no longer a zero-sum game among lower level managers d. top management budgets, by definition, cannot experience overruns 61. A budget that is created by starting with the work breakdown structure, determining costs for each work package and then adding these costs together is ______________ budgeting. a. zero-based b. top-down c. bottom-up d. activity-based 62. When properly performed, bottom-up budgeting has the disadvantage of _____________. a. a lack of detail needed in project plans b. a lack of coordination among project managers and functional department heads c. being a hindrance to top managers when prioritizing projects that are competing for the same scarce resources d. a reduction of top management’s control of the budget process to one of oversight 17
  • 23. Final Examination BAM 540 Project Management 63. What learning rate is being demonstrated if the first unit takes 15 hours and the third unit takes 14 hours to complete? a. greater than or equal to 97 percent b. less than 97 percent but greater than or equal to 95 percent c. less than 95 percent but greater than or equal to 93 percent d. less than 93 percent 64. It took 80 hours of analysis to complete the first phase, but the second phase was done in 74 hours. If this learning rate continues, then the 8th analysis should take a mere ____________ hours and ____________ minutes, give or take. a. 63; 20 b. 68; 30 c. 57; 15 d. 52; 45 65. Which of these indirect costs is typically classified as an overhead cost? a. advertising b. shipping c. sales commissions d. taxes 66. These can be located by doing a backward pass through a network.
  • 24. a. critical paths b. merge activities c. successors d. burst activities 67. An activity with two or more immediate predecessors is a(n) _______________. a. merge activity b. burst activity c. float activity d. event 68. An activity has an optimistic time estimate of 7 days, a most likely estimate of 12 days and a pessimistic estimate of 20 days. What is the expected standard deviation of the activity? a. between 2 and 3 b. between 3 and 4 c. between 4 and 5 d. between 5 and 6 18 Final Examination BAM 540 Project Management 69. Activity Z has estimates a=5, b=10, m=7; activity X has estimates a=4, b=11, m=6; and activity Y has estimates a=3, b=12, m=8. Which of the following statements is most
  • 25. accurate? a. Activity X is longer than Activity Y b. Activity X has a higher standard deviation than Activity Z c. Activity Z is shorter than Activity Y d. Activity Y has a smaller variance than Activity Z 70. There’s an old saying, “The job is not finished until the paperwork is done.” From an activity network standpoint, this does not necessarily mean that the paperwork can’t begin until the last non paperwork activity is completed. It might be possible to work on some paperwork as early activities are completed. In order to depict this in an activity network, ______________. a. hammock activities could be drawn b. subroutines could be added c. shortcuts can be added to the network d. laddering could be used to redraw the network 71. One approach to reducing project length would be to ______________. a. convert parallel paths to be serial b. convert merge activities to burst activities c. use hammock activities in place of multiple activities d. eliminate tasks on the critical path 72. A project’s duration can be reduced by ______________. a. shortening the duration of critical path tasks b. adding tasks to the critical path c. adding shorter routes around the critical path d. completing the backward pass first
  • 26. 73. A basic Gantt chart _____________. a. clearly displays early and late start and finish times for all activities b. cannot be used to track the project’s progress c. permits scheduling resources well before they are needed d. shows dummy activities to preserve network logic 19 Final Examination BAM 540 Project Management 74. If an activity’s cost is plotted against its duration on axes with zeros at the origin, the slope of the line is _____________. a. positive because it costs more to finish an activity more quickly b. negative because a shorter activity costs less than a longer one c. negative because it costs more to finish an activity more quickly d. positive because a longer activity costs more than a shorter one 75. An activity on arrow network _____________. a. cannot have more arrows than nodes b. cannot have more nodes than arrows c. has one more node than arrows d. has one more arrow than nodes
  • 27. 76. The best approach to network representation of a large and hugely complex project is to _____________. a. represent all activities and relationships b. simplify network logic and reduce it to the most meaningful relationships c. use AOA d. use AON 77. CCPM advocates performing all noncritical activities ______________. a. as late as possible b. as early as possible c. before starting the critical path d. after completing the critical path 78. An important departure from traditional project management is that critical chain project management logic ______________. a. changes from a late finish to an early start approach b. factors in the effects of resource contention c. adjusts expected activity durations to reflect a 95% probability of completion on time d. creates a separate safety margin for each activity in the project 79. In order to resolve a resource conflict, it is advisable to ______________. a. work backwards from the end of the project b. work forwards from the start of the project c. begin activities at their earliest possible start time d. complete activities at their earliest possible finish time
  • 28. 20 Final Examination BAM 540 Project Management 80. When choosing the most viable solution to resource conflict issues, the best option is the one that ______________. a. minimizes total network slack b. minimizes total network schedule disruption c. maximizes total network slack d. maximizes activity late start times 81. A system-wide constraint is called a ______________. a. rope b. resource c. drum d. chain 82. Successful implementation of CCPM depends on first _____________. a. identifying the critical chain that meanders through the project organization’s portfolio of projects. b. identifying the constraint that holds hostage the project organization’s other resources c. examining and changing the culture of the project organization d. exploiting the drum by using it to subordinate the existing
  • 29. PERT network 83. The best method for establishing the existence of resource conflicts across project activities uses _____________. a. Gantt charts b. network diagrams c. Pareto diagrams d. resource-loading charts 84. A measurement process that determines the project goals and then the degree to which the actual performance lives up to these goals is ______________. a. metric system b. goal-performance linkage c. five degrees of separation d. gap analysis 85. Penalty clauses for schedule slippage are sometimes referred to as _______________. a. liquidated damages b. punitive damages c. temporal assessments d. late fees 21 Final Examination BAM 540 Project Management
  • 30. 86. A tracking Gantt chart cannot show ______________. a. the reason an activity has slipped b. which activities are ahead of schedule c. which activities are on schedule d. which activities are behind schedule 87. A tracking Gantt chart does not allow for ______________. a. looking at today’s activity progress and determining whether a single activity is behind scheduled b. future projections of the project’s status c. looking at today’s activity progress and determining whether the entire project is behind schedule d. looking at today’s activity progress and determining whether a single activity is ahead of schedule 88. It is possible to measure _____________ with the tracking Gantt chart. a. only positive deviations from the schedule baseline b. only negative deviations from the schedule baseline c. both positive and negative deviations from the schedule baseline d. both positive and negative deviations from the budget 89. If significant deviations from the project plan are detected, corrective action is taken and then _____________. a. the monitoring and control cycle begins anew b. project goals are adjusted to reflect current reality
  • 31. c. the project stakeholders are informed of the budget or time difficulties d. the critical chain is reviewed for task dependency 90. The classic project S-curve is a plot of ______________. a. labor hours versus money expended b. money expended versus elapsed time c. elapsed time versus labor hours d. number of personnel versus days behind schedule 22 Final Examination BAM 540 Project Management 91. A measurement process that determines the project goals and then the degree to which the actual performance lives up to these goals is _____________. a. metric system b. goal-performance linkage c. five degrees of separation d. gap analysis 92. Earned value management jointly considers the impact of ______________. a. time, cost and planned cost b. project performance, planned performance and cost c. performance, cost and time d. planned cost, planned performance and time
  • 32. 93. Which of these concerns does not belong in the assessment of team performance in a project final report? a. Were the stakeholder’s concerns addressed? b. Were the best people in the organization selected to work on this project? c. How were our project team members trained for their duties? d. Does the project manager have the ability to evaluate worker performance? 94. A final report section on the techniques of project management would include an honest assessment of whether the ______________. a. benefits promised to the client were actually delivered b. resource costs could be better estimated c. project workers came together as a team d. the project finished on time 95. The primary goal in requiring a project final report is to _____________. a. formally close-out the project b. provide the customer with a sense of completion c. lay the groundwork for successful future projects d. find out the root cause for all failures, both major and minor 96. The project final report is fundamentally ______________. a. a historical record b. a review of human activity c. window dressing for the project d. a forward-looking document
  • 33. 23 Final Examination BAM 540 Project Management 97. In nonbinding arbitration, _____________. a. the judge can offer suggestions for dispute resolution but cannot enforce these opinions. b. the two parties agree to open up, or unbind, their books for inspection by the other party. c. the client and project organizations both agree to perform exactly what the judge decrees. d. the client and project organizations are not bound by the rules of law. 98. The goal of a lessons learned meeting is to recapitulate the series of events _____________. a. as subjectively as possible b. from the project manager’s viewpoint c. as intuitively as possible d. from all possible viewpoints 99. Some of the greatest challenges facing project teams during termination is ______________. a. maintaining the energy and motivation to finish b. providing accurate data for the project final report c. providing accurate root cause analysis for the project final
  • 34. report d. finding another project to begin 100. An example of an external intellectual issue is the _______________. a. control of charges to the project b. screening of partially completed tasks c. identification of outstanding commitments d. determinants of requirements for audit trail data