The document outlines best practices for implementing 360-degree feedback within organizations, emphasizing the importance of readiness, supportive culture, and proper planning. It encourages organizations to educate employees about the feedback process, pilot the program with leadership, and ensure confidentiality to build trust. Additionally, it discusses the value of supplemental interviews for deeper insights into feedback and the need for ongoing support and evaluation of development plans.

1. Best Practices in 360
Feedback
The Challenge of Doing it Right
Audio - 760/569-0800 Access code - 776274#

2. 360º Feedback Best Practices
Panel of Experts
• Mark Spool
• Rogene Baxter
• Rick Stamm
• Susan Stamm
2

3. 1
Is Your
Organization
Ready for 360?

4. 360º Feedback Best Practices
Readiness for Feedback
A recent reorganization
Unfamiliarity with 360
Climate of Mistrust
Inexperience giving &
receiving feedback
Fear, rumors, urban
legends
4

5. 360º Feedback Best Practices
Goal: Develop a culture of
Feedback
Don’t rush it
Use a Readiness Survey
Educate organization- how used
Use 360 only for development
5

6. 360º Feedback Best Practices
Readiness Survey
Surfaces concerns
Clears up false information
Target education
Survey itself is an intervention
6

7. 360º Feedback Best Practices
Readiness Categories
Feedback Climate
Awareness and Acceptance
Feedback Practices
Development Practices
7

8. 360º Feedback Best Practices
Pilot 360 Programs
Begin at the top
Executives role model how to
receive feedback
Should never target problem
performers!
Should be visible
8

9. 360º Feedback Best Practices
Orientations
Make a huge difference in
readiness, quality of data,
participation
Offer to both subjects and raters
Provide ways for everyone to get
the information
9

10. 2
Design With End
in Mind

11. 360º Feedback Best Practices
Upfront Planning
Reason for doing the 360
Who is involved and their role
Who sees the results
Questionnaire
Communications
Format of report
Delivery of results
Accountability
12

12. 360º Feedback Best Practices
Who Sees the Results
Recipient (ratee) alone? Boss?
HR?
Pros and Cons
Depends on culture and use
13

13. 360º Feedback Best Practices
Questionnaire
Items – competencies, behaviors,
length
Rating scale & open-ended questions
Pilot test – understanding, IT issues, time
to complete
# of days available to complete
11

14. 360º Feedback Best Practices
Communications
Explanation of 360 to recipients
Notification of raters
Orientation for recipients and raters
14

15. 360º Feedback Best Practices
Delivery of Results
In person or over phone
Who delivers feedback
Timing (when & how long)
Next steps
15

16. You’re
Invited!
Showcase Webinar
Tour of two products:
20/20Insight
DiSC 363 for Leaders
Mark Your Calendar:
Wednesday, April 25
@ Noon ET
9AM PT

17. 3
360 Is Not Just
for Problem
Performers

18. 360º Feedback Best Practices
Problem Children OnlySyndrome
Do you think others are unaware?
Defines the application for 360
Removes the possibility of truly
being developmental
What if I am nominated?
18
15

19. 360º Feedback Best Practices
Everyone Needs Feedback
✓People actually desire feedback!
✓A lack of feedback sends a
message too…
18

20. 360º Feedback Best Practices
Level 3 Evaluation
Kirkpatrick 4 levels of program
evaluation
Level 3 – behavior change
Use 360 for pre-and post-evaluation
of behavior as viewed by
stakeholders
ASTD Info-Line
19

21. 360º Feedback Best Practices
Succession Planning
Identify emerging leaders
Evaluate organizational roles
20

22. 360º Feedback Best Practices
Values Clarification
• Employee alignment with
organizational values
21

23. 4
To Norm or Not
to Norm?

24. 360º Feedback Best Practices
What is positive/negative?
Absolute Values
Internal Norms
Relative Scores
Trend Comparisons
External Norms
23

25. 360º Feedback Best Practices
The Case for External Norms
Determining if something is positive
or negative
Prioritize action/ resource allocation
Companies feel a need to check
themselves to see how they rate to
the competition
24

26. 360º Feedback Best Practices
The Case Against Norms
Aren’t accurate or comparable
Aren’t available for items
Have own standards of excellence
Other ways to know what is positive
or negative that are better
25

27. 360º Feedback Best Practices
Our Position
External Norms are over-rated
Ask wrong questions
Can lead to complacency
26

28. 5
Use
Supplemental
Interviews

29. 360º Feedback Best Practices
Purpose of 360
To obtain objective and useful
information that enables an individual
to improve … better in current job or
prepare for next job
28

30. 360º Feedback Best Practices
Ratings & Comments may not
be enough
Purpose-Supplemental Interviews:
Get underneath comments
Determine the most important areas
Find out the impact if not improved
29

31. 360º Feedback Best Practices
Conducting
Supplemental Interviews
Confidential
Sample of 3-4 raters (not revealed)
About 30-45 minutes over phone
Use probing questions
Identify themes
Get at the “so what” of behavior
30

32. 360º Feedback Best Practices
Share at Feedback Session
Reveal themes, not what a person
said
Link to the category measured
Explain the “so what”
Describe the desired behavior
Provide practical suggestions on
how to improve
31

33. 360º Feedback Best Practices
Supplemental Interviews
Can add a lot of meaning to the
feedback
Can help fuel the motivation to
be/do better
32

34. 6
Build in
Sustainability for
Change

35. 360º Feedback Best Practices
As You Begin the Process
Clarify expectations
Ask for/address concerns:
- confidentiality
- how this information will be used
Assure objective, observable
feedback
34

36. 360º Feedback Best Practices
Let Them Know:
Support is Key
Describe the plan for support:
‣ individual development plan
‣ follow-up
‣ coaching
‣ mentoring
‣ training
35

37. 360º Feedback Best Practices
Prepare Them for the Report
Discuss with them:
How do they receive positive
feedback?
How do they hear constructive
criticism?
36

38. 360º Feedback Best Practices
Integrate Reinforcement
Choose one or two areas for
improvement
Identify resources for
development
- job aids
- books, articles and
blogs
- DVDs
37

39. 360º Feedback Best Practices
Return on Your Investment
Watch for progress with their
development plan
Be an encourager
Formally evaluate their
plan periodically
Adjust the plan as needed
Keep them accountable
38

40. Best Practices in 360
Feedback
The Challenge of Doing it Right
This presentation brought to you by:
20/20Insight and DiSC 363 for Leaders
Questions?