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The employee-friendly 360 Tool
Spidergap will help you to make a bigger impact with 360 Feedback
A quick summary
Our customers choose Spidergap for our
incredible feedback reports, user-friendliness
and ability to customize, fantastic support, and
pricing that works at any scale
In the 3 minutes it takes you to scan 

this slide-pack, you’ll understand why
A little background…
Spidergap started life in 2011, co-founded 

by Alexis Kingsbury and Paddy Mann
Alexis and Paddy were management 

consultants, working with business and HR
leaders on improving team performance
We'd use 360 Feedback as part of our projects,
but found existing tools failed us for 3 reasons…
Reports were really
difficult to understand -
lots of data would give
unclear messages and
need consultant support
The tools were difficult
to customize to meet
client needs, making
projects expensive or
impossible
The cost and effort
involved meant scaling a
project beyond top
management was often
too expensive
So, we spoke to over 150 HR and business
leaders to design a feedback report and 360
solution that addressed these needs
As a result, we designed…
A feedback report
that’s easy to
understand and use
A process that’s

easy to customize
and manage
Prices that work at
any scale
Spidergap is now used in over 134 countries 

by companies in every sector and industry
We have a growing network of 

Spidergap Partners providing consultancy, 

coaching and training around the world
Spidergap has become the top-rated 

360 tool on the Gartner review site, Capterra 

(and we’re still working hard to get better!)
– Jerie Shaw, Shopify
“I was looking for a 360 feedback solution. 

I tried 10 tools, and all of them sucked except
Spidergap, which was amazing”
Spidergap helps you to make
an impact with 360 Feedback
We understand that the value from 360
Feedback happens when people take action
Design questionnaire
Collect feedback
Share feedback

with individuals
Take action
Share feedback

with business leaders
Take action
So, we’ve designed Spidergap
from the ground up to make it 

as easy as possible to get
useful feedback, understand it,
and take action
Our key differentiator?

Our feedback report
Other solutions provide a lot pretty graphs,
but make it unnecessarily difficult to
understand and use the feedback
Bad idea 3: Numbers


Numbers are a bad way of showing your
priorities. They lead to people over-
analyzing their reports and comparing
with others (bad idea!). They lead to
unnecessary antagonism and conflict.
Bad idea 1: Complex graphs


Sure - they look pretty and there’s a lot
of information hidden in them. We
actually included some in our early
designs. Then we found that they
confused more employees than not, and
distracted them from reviewing the rest
of the feedback and making a plan
Bad idea 2: Loads of graphs


In a good report, every graph gives one
message clearly, and the person
reviewing it understands how they're
meant to use the information. In a bad
report, a hundred graphs gives the
reader a headache and little idea of
where their priorities should be
We provide a friendly, useful and 

action-oriented feedback report
In just 4 pages, we answer…
“Where are my top
strengths and
areas to improve?”
“How did these
compare to the
other areas?”
“Why did these
areas come

out top?”
“Did everyone have
the same view of my
performance?”
This means…
“I have a clearer idea
of my priorities when I
start planning”
“And I have a lot
more time to spend
doing this!”
The employee can still dig
into the detailed results if
needed, but they won’t need
to review everything!
Note: Our personal development plan template can be replaced with your own templates/system if preferred
And this means…
The employee’s more likely to understand their priorities
The employee’s more likely to take action
The employee’s more likely to see an impact
You are much more likely to get a return-on-investment
– Chiamin, HR Manager, Autodesk
“We no longer argue about the scores or who
said what. Instead we quickly identify the areas to
improve, and then start planning.”
Seriously good. Check it out.
Download sample

report (PDF)
Click on the button above to download our sample feedback report from
https://www.spidergap.com/downloads/Spidergap-Sample-360-degree-feedback-report.pdf
We’ve made the rest of the
tool just as easy-to-use
Customized questionnaire and rating scale
Quick and easy to
set up your
competencies…
… and to update
the rating scale
Our experts can help
you to optimize the
questionnaire based on
best-practices
Painless workflows
Employee chooses
feedback providers
Employee chooses their
feedback providers
Send reminders until this
is completed
Once submitted, email
sent to manage for
approval
Manager reviews 

& approves
Manager reviews and can
amend list of feedback
providers
Send reminders until this
is completed
Approval triggers
invitations to be sent out,
and final list of feedback
providers shared with
person being assessed
Feedback 

provided
Feedback providers click
on link and provide their
feedback
Send reminders until this
is completed
Feedback

report shared
Share feedback reports at
a click of a button - or
download and share
manually
Can be shared with a
reviewer (e.g. line
manager/coach) and/or
the person being
assessed
User friendly and intuitive
No logins
Friendly emails
Easy to use forms
Easy to administer at any scale
Powerful yet 

easy-to-use
administrator pages
Search participants
by name or email
Easy to get
support
Easy to review and
manage individual
participants
With your content and branding
Your logo shown in 

the feedback report
and questionnaire
Fully customizable
emails
Customizable
help content
And take action at a

team/organization level
Section 5.6: Reporting Capabilities
Our group results support
you in reviewing and
understanding trends as
part of a Training Needs
Analysis (TNA)
With prices that let you scale
You can get all this…
World’s top-rated 360 Feedback tool
Questionnaire and report designer
Collect feedback at any scale
No limit on feedback providers
Individual feedback reports
Group results
Export to Excel
Add logo to questionnaire / feedback report
World-class support and best-practice advice
For just or less
$69
per person
assessed
You only pay for the people you assess.
No set-up fees. No subscriptions*.
* Unless you’re assessing thousands of employees and need further 

additional support or have bespoke requirements. Let’s talk if you do!
1 to 49 credits
Each credit allows you to assess 1
person. No limit on feedback providers.
50 to 74 credits
100 to 149
250 to 299
500 to 599
1000 to 1249
Talk to us if you’re assessing this many!
$69
per credit
$59
$49
$39
$28
$19.5
…
Based in Europe?

Check out our local pricing at
www.spidergap.com/pricing
Example prices
Use our pricing calculator at https://www.spidergap.com/pricing
Oh, and once you’ve bought 100 credits,

you’ll stay at that price band forever

(so it’ll be $49 next time you buy a credit - not $69!)
– Paul Loxton, Executive Coach
“I have been using Spidergap for
5 years and am very pleased with it.
Great system and support!”
So, if you haven’t already…
Try out Spidergap
It’s completely free to assess up to 5 people.
All functionality. All support. The full deal.
SIGN UP
Click on the button above to sign up for your FREE account at https://www.spidergap.com/signup
And let’s talk
Arrange a call
Click on the button at the top to arrange a call with us at https://calendly.com/spidergap-team
Any questions? Get in touch:
support@spidergap.com
This presentation was prepared by Spidergap

Graphics for our review of competitor feedback reports were obtained from the 

public websites of Echospan, Primalogik 360, Qualtrics 360 and Halogen 360

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Why choose Spidergap? (The employee-friendly 360 feedback tool)

  • 1. The employee-friendly 360 Tool Spidergap will help you to make a bigger impact with 360 Feedback
  • 3. Our customers choose Spidergap for our incredible feedback reports, user-friendliness and ability to customize, fantastic support, and pricing that works at any scale
  • 4. In the 3 minutes it takes you to scan 
 this slide-pack, you’ll understand why
  • 6. Spidergap started life in 2011, co-founded 
 by Alexis Kingsbury and Paddy Mann Alexis and Paddy were management 
 consultants, working with business and HR leaders on improving team performance
  • 7. We'd use 360 Feedback as part of our projects, but found existing tools failed us for 3 reasons… Reports were really difficult to understand - lots of data would give unclear messages and need consultant support The tools were difficult to customize to meet client needs, making projects expensive or impossible The cost and effort involved meant scaling a project beyond top management was often too expensive
  • 8. So, we spoke to over 150 HR and business leaders to design a feedback report and 360 solution that addressed these needs
  • 9. As a result, we designed… A feedback report that’s easy to understand and use A process that’s
 easy to customize and manage Prices that work at any scale
  • 10. Spidergap is now used in over 134 countries 
 by companies in every sector and industry
  • 11. We have a growing network of 
 Spidergap Partners providing consultancy, 
 coaching and training around the world
  • 12. Spidergap has become the top-rated 
 360 tool on the Gartner review site, Capterra 
 (and we’re still working hard to get better!)
  • 13. – Jerie Shaw, Shopify “I was looking for a 360 feedback solution. 
 I tried 10 tools, and all of them sucked except Spidergap, which was amazing”
  • 14. Spidergap helps you to make an impact with 360 Feedback
  • 15. We understand that the value from 360 Feedback happens when people take action Design questionnaire Collect feedback Share feedback
 with individuals Take action Share feedback
 with business leaders Take action So, we’ve designed Spidergap from the ground up to make it 
 as easy as possible to get useful feedback, understand it, and take action
  • 17. Other solutions provide a lot pretty graphs, but make it unnecessarily difficult to understand and use the feedback Bad idea 3: Numbers 
 Numbers are a bad way of showing your priorities. They lead to people over- analyzing their reports and comparing with others (bad idea!). They lead to unnecessary antagonism and conflict. Bad idea 1: Complex graphs 
 Sure - they look pretty and there’s a lot of information hidden in them. We actually included some in our early designs. Then we found that they confused more employees than not, and distracted them from reviewing the rest of the feedback and making a plan Bad idea 2: Loads of graphs 
 In a good report, every graph gives one message clearly, and the person reviewing it understands how they're meant to use the information. In a bad report, a hundred graphs gives the reader a headache and little idea of where their priorities should be
  • 18. We provide a friendly, useful and 
 action-oriented feedback report
  • 19. In just 4 pages, we answer… “Where are my top strengths and areas to improve?” “How did these compare to the other areas?” “Why did these areas come
 out top?” “Did everyone have the same view of my performance?”
  • 20. This means… “I have a clearer idea of my priorities when I start planning” “And I have a lot more time to spend doing this!” The employee can still dig into the detailed results if needed, but they won’t need to review everything! Note: Our personal development plan template can be replaced with your own templates/system if preferred
  • 21. And this means… The employee’s more likely to understand their priorities The employee’s more likely to take action The employee’s more likely to see an impact You are much more likely to get a return-on-investment
  • 22. – Chiamin, HR Manager, Autodesk “We no longer argue about the scores or who said what. Instead we quickly identify the areas to improve, and then start planning.”
  • 23. Seriously good. Check it out. Download sample
 report (PDF) Click on the button above to download our sample feedback report from https://www.spidergap.com/downloads/Spidergap-Sample-360-degree-feedback-report.pdf
  • 24. We’ve made the rest of the tool just as easy-to-use
  • 25. Customized questionnaire and rating scale Quick and easy to set up your competencies… … and to update the rating scale Our experts can help you to optimize the questionnaire based on best-practices
  • 26. Painless workflows Employee chooses feedback providers Employee chooses their feedback providers Send reminders until this is completed Once submitted, email sent to manage for approval Manager reviews 
 & approves Manager reviews and can amend list of feedback providers Send reminders until this is completed Approval triggers invitations to be sent out, and final list of feedback providers shared with person being assessed Feedback 
 provided Feedback providers click on link and provide their feedback Send reminders until this is completed Feedback
 report shared Share feedback reports at a click of a button - or download and share manually Can be shared with a reviewer (e.g. line manager/coach) and/or the person being assessed
  • 27. User friendly and intuitive No logins Friendly emails Easy to use forms
  • 28. Easy to administer at any scale Powerful yet 
 easy-to-use administrator pages Search participants by name or email Easy to get support Easy to review and manage individual participants
  • 29. With your content and branding Your logo shown in 
 the feedback report and questionnaire Fully customizable emails Customizable help content
  • 30. And take action at a
 team/organization level Section 5.6: Reporting Capabilities Our group results support you in reviewing and understanding trends as part of a Training Needs Analysis (TNA)
  • 31. With prices that let you scale
  • 32. You can get all this…
  • 33. World’s top-rated 360 Feedback tool Questionnaire and report designer Collect feedback at any scale No limit on feedback providers Individual feedback reports Group results Export to Excel Add logo to questionnaire / feedback report World-class support and best-practice advice
  • 34. For just or less $69 per person assessed
  • 35. You only pay for the people you assess. No set-up fees. No subscriptions*. * Unless you’re assessing thousands of employees and need further 
 additional support or have bespoke requirements. Let’s talk if you do!
  • 36. 1 to 49 credits Each credit allows you to assess 1 person. No limit on feedback providers. 50 to 74 credits 100 to 149 250 to 299 500 to 599 1000 to 1249 Talk to us if you’re assessing this many! $69 per credit $59 $49 $39 $28 $19.5 … Based in Europe?
 Check out our local pricing at www.spidergap.com/pricing Example prices Use our pricing calculator at https://www.spidergap.com/pricing
  • 37. Oh, and once you’ve bought 100 credits,
 you’ll stay at that price band forever
 (so it’ll be $49 next time you buy a credit - not $69!)
  • 38. – Paul Loxton, Executive Coach “I have been using Spidergap for 5 years and am very pleased with it. Great system and support!”
  • 39. So, if you haven’t already…
  • 41. It’s completely free to assess up to 5 people. All functionality. All support. The full deal. SIGN UP Click on the button above to sign up for your FREE account at https://www.spidergap.com/signup
  • 43. Arrange a call Click on the button at the top to arrange a call with us at https://calendly.com/spidergap-team
  • 44. Any questions? Get in touch: support@spidergap.com
  • 45. This presentation was prepared by Spidergap
 Graphics for our review of competitor feedback reports were obtained from the 
 public websites of Echospan, Primalogik 360, Qualtrics 360 and Halogen 360