1. Full-color Copier Technician
Premier Business Products – Troy, MI, United States
Confirmed correct hook-up of sensor lines and complete information display. Installed,
maintained and recommended appropriate field solutions for electronic products. Trained
Jan 2001 – April 2010 Full-color Copier Technician
Premier Business Products – Troy, MI, United States
Confirmed correct hook-up of sensor lines and complete information display. Installed,
maintained and recommended appropriate field solutions for electronic products. Trained
Jan 2001 – April 2010
Battery Specialist
Liebert Services – Columbus, OH, United States
Completed an average of 6 repairs per day. Contacted new and existing customers to discuss
their needs, and to explain how these needs could be met by specific products and services.
Emphasized product features based on analyses of customers' needs, and on technical
knowledge of product capabilities and limitations Interpreted and validated technical issues,
test solutions, follow-up and escalate when necessary. Maintained detailed documentation
through logging of support cases, e-mail and knowledge base articles for client and internal
use. Owned and addressed client needs and product issues from inception to resolution.
Provided high level and in depth technical support by resolving inquiries by phone, e-mail and
web, in a manner and time frame consistent with department and team service levels and
goals. Installed, repaired and tested electrical and electronic systems.Measured and read
DMM, micrometers and thickness gauges using electrical and mechanical testing instruments.
Interpreted blueprints, schematics, drawings and layouts to complete repairs. Determined
proper methods, equipment and materials to complete cost repairs within budget. Notified
supervisor immediately about equipment problems and breakdowns. Completed daily
inspections of all electronic equipment. Reported all unsafe activities, situations and potential
hazards to supervisor. Obtained measurements and readings using volt and ohm meters, IC
testers and dial indicators.
Apr 2010 – February
2015
Battery Specialist
Liebert Services – Columbus, OH, United States
Completed an average of 6 repairs per day. Contacted new and existing customers to discuss
their needs, and to explain how these needs could be met by specific products and services.
Emphasized product features based on analyses of customers' needs, and on technical
knowledge of product capabilities and limitations Interpreted and validated technical issues,
test solutions, follow-up and escalate when necessary. Maintained detailed documentation
through logging of support cases, e-mail and knowledge base articles for client and internal
use. Owned and addressed client needs and product issues from inception to resolution.
Provided high level and in depth technical support by resolving inquiries by phone, e-mail and
web, in a manner and time frame consistent with department and team service levels and
goals. Installed, repaired and tested electrical and electronic systems.Measured and read
DMM, micrometers and thickness gauges using electrical and mechanical testing instruments.
Interpreted blueprints, schematics, drawings and layouts to complete repairs. Determined
proper methods, equipment and materials to complete cost repairs within budget. Notified
supervisor immediately about equipment problems and breakdowns. Completed daily
inspections of all electronic equipment. Reported all unsafe activities, situations and potential
hazards to supervisor. Obtained measurements and readings using volt and ohm meters, IC
testers and dial indicators.
Apr 2010 – February
2015
Operations Coordinator/Safety Manager
Interstate PowerCare – Houston, TX, United States
Established project control procedures such as project forecasts and cash flow projections.
Added $500,000 in additional revenue by launching multiple different techniques for servicing
the systems with in the plant. Led corporate initiatives such as individual workers as needed,
working on more pieces of equipment than possible before. Reduced average contract
expenses by 20% through aggressive negotiations with vendors. Established operational
objectives and work plans and delegated assignments to subordinate managers. Completed
multiple performance reviews each quarter, offering praise and recommendations for
improvement. Compiled and drafted each day's time sheets, po's completed, and future
reports each month. Directed the work of 2-14 technicians. Managed 100's monthly, quarterly,
annual inspections as well as any future projects per month. Reduced overtime by 10% by
looking into flex days proper management of services planned out as far as possible using the
SAP program. Preformed bi-weekly safety audits and make required corrections when issues
found. Organized and hosted media calls to address monthly financial results. Planned and
launched innovative, creative and effective communications campaigns, such as Olin contract,
which resulted in over doubling the current pieces of equipment serviced by Interstate
PowerCare. Created and implemented external and internal communications strategies for
key company initiatives such as hurricane prepared contact for fastest response. Conveyed
noteworthy information about project successes and product updates to customers.
Established and maintained external communications calendar, and managed scheduled
assignments. Produced monthly reports using advanced Excel spreadsheet functions.
Feb 2015 Operations Coordinator/Safety Manager
Interstate PowerCare – Houston, TX, United States
Established project control procedures such as project forecasts and cash flow projections.
Added $500,000 in additional revenue by launching multiple different techniques for servicing
the systems with in the plant. Led corporate initiatives such as individual workers as needed,
working on more pieces of equipment than possible before. Reduced average contract
expenses by 20% through aggressive negotiations with vendors. Established operational
objectives and work plans and delegated assignments to subordinate managers. Completed
multiple performance reviews each quarter, offering praise and recommendations for
improvement. Compiled and drafted each day's time sheets, po's completed, and future
reports each month. Directed the work of 2-14 technicians. Managed 100's monthly, quarterly,
annual inspections as well as any future projects per month. Reduced overtime by 10% by
looking into flex days proper management of services planned out as far as possible using the
SAP program. Preformed bi-weekly safety audits and make required corrections when issues
found. Organized and hosted media calls to address monthly financial results. Planned and
launched innovative, creative and effective communications campaigns, such as Olin contract,
which resulted in over doubling the current pieces of equipment serviced by Interstate
PowerCare. Created and implemented external and internal communications strategies for
key company initiatives such as hurricane prepared contact for fastest response. Conveyed
noteworthy information about project successes and product updates to customers.
Established and maintained external communications calendar, and managed scheduled
assignments. Produced monthly reports using advanced Excel spreadsheet functions.
Feb 2015
PROFESSIONAL EXPERIENCE
Full-color Copier Technician
Premier Business Products – Troy, MI, United States
Confirmed correct hook-up of sensor lines and complete information display. Installed,
maintained and recommended appropriate field solutions for electronic products. Trained
Jan 2001 – April 2010 Full-color Copier Technician
Premier Business Products – Troy, MI, United States
Confirmed correct hook-up of sensor lines and complete information display. Installed,
maintained and recommended appropriate field solutions for electronic products. Trained
Jan 2001 – April 2010
Battery Specialist
Liebert Services – Columbus, OH, United States
Completed an average of 6 repairs per day. Contacted new and existing customers to discuss
their needs, and to explain how these needs could be met by specific products and services.
Emphasized product features based on analyses of customers' needs, and on technical
knowledge of product capabilities and limitations Interpreted and validated technical issues,
test solutions, follow-up and escalate when necessary. Maintained detailed documentation
through logging of support cases, e-mail and knowledge base articles for client and internal
use. Owned and addressed client needs and product issues from inception to resolution.
Provided high level and in depth technical support by resolving inquiries by phone, e-mail and
web, in a manner and time frame consistent with department and team service levels and
goals. Installed, repaired and tested electrical and electronic systems.Measured and read
DMM, micrometers and thickness gauges using electrical and mechanical testing instruments.
Interpreted blueprints, schematics, drawings and layouts to complete repairs. Determined
proper methods, equipment and materials to complete cost repairs within budget. Notified
supervisor immediately about equipment problems and breakdowns. Completed daily
inspections of all electronic equipment. Reported all unsafe activities, situations and potential
hazards to supervisor. Obtained measurements and readings using volt and ohm meters, IC
testers and dial indicators.
Apr 2010 – February
2015
Battery Specialist
Liebert Services – Columbus, OH, United States
Completed an average of 6 repairs per day. Contacted new and existing customers to discuss
their needs, and to explain how these needs could be met by specific products and services.
Emphasized product features based on analyses of customers' needs, and on technical
knowledge of product capabilities and limitations Interpreted and validated technical issues,
test solutions, follow-up and escalate when necessary. Maintained detailed documentation
through logging of support cases, e-mail and knowledge base articles for client and internal
use. Owned and addressed client needs and product issues from inception to resolution.
Provided high level and in depth technical support by resolving inquiries by phone, e-mail and
web, in a manner and time frame consistent with department and team service levels and
goals. Installed, repaired and tested electrical and electronic systems.Measured and read
DMM, micrometers and thickness gauges using electrical and mechanical testing instruments.
Interpreted blueprints, schematics, drawings and layouts to complete repairs. Determined
proper methods, equipment and materials to complete cost repairs within budget. Notified
supervisor immediately about equipment problems and breakdowns. Completed daily
inspections of all electronic equipment. Reported all unsafe activities, situations and potential
hazards to supervisor. Obtained measurements and readings using volt and ohm meters, IC
testers and dial indicators.
Apr 2010 – February
2015
Operations Coordinator/Safety Manager
Interstate PowerCare – Houston, TX, United States
Established project control procedures such as project forecasts and cash flow projections.
Added $500,000 in additional revenue by launching multiple different techniques for servicing
the systems with in the plant. Led corporate initiatives such as individual workers as needed,
working on more pieces of equipment than possible before. Reduced average contract
expenses by 20% through aggressive negotiations with vendors. Established operational
objectives and work plans and delegated assignments to subordinate managers. Completed
multiple performance reviews each quarter, offering praise and recommendations for
improvement. Compiled and drafted each day's time sheets, po's completed, and future
reports each month. Directed the work of 2-14 technicians. Managed 100's monthly, quarterly,
annual inspections as well as any future projects per month. Reduced overtime by 10% by
looking into flex days proper management of services planned out as far as possible using the
SAP program. Preformed bi-weekly safety audits and make required corrections when issues
found. Organized and hosted media calls to address monthly financial results. Planned and
launched innovative, creative and effective communications campaigns, such as Olin contract,
which resulted in over doubling the current pieces of equipment serviced by Interstate
PowerCare. Created and implemented external and internal communications strategies for
key company initiatives such as hurricane prepared contact for fastest response. Conveyed
noteworthy information about project successes and product updates to customers.
Established and maintained external communications calendar, and managed scheduled
assignments. Produced monthly reports using advanced Excel spreadsheet functions.
Feb 2015 Operations Coordinator/Safety Manager
Interstate PowerCare – Houston, TX, United States
Established project control procedures such as project forecasts and cash flow projections.
Added $500,000 in additional revenue by launching multiple different techniques for servicing
the systems with in the plant. Led corporate initiatives such as individual workers as needed,
working on more pieces of equipment than possible before. Reduced average contract
expenses by 20% through aggressive negotiations with vendors. Established operational
objectives and work plans and delegated assignments to subordinate managers. Completed
multiple performance reviews each quarter, offering praise and recommendations for
improvement. Compiled and drafted each day's time sheets, po's completed, and future
reports each month. Directed the work of 2-14 technicians. Managed 100's monthly, quarterly,
annual inspections as well as any future projects per month. Reduced overtime by 10% by
looking into flex days proper management of services planned out as far as possible using the
SAP program. Preformed bi-weekly safety audits and make required corrections when issues
found. Organized and hosted media calls to address monthly financial results. Planned and
launched innovative, creative and effective communications campaigns, such as Olin contract,
which resulted in over doubling the current pieces of equipment serviced by Interstate
PowerCare. Created and implemented external and internal communications strategies for
key company initiatives such as hurricane prepared contact for fastest response. Conveyed
noteworthy information about project successes and product updates to customers.
Established and maintained external communications calendar, and managed scheduled
assignments. Produced monthly reports using advanced Excel spreadsheet functions.
Feb 2015
PROFESSIONAL EXPERIENCE
Management professional versed in all aspects of operations management, from scheduling
and finance to production and marketing. Possesses exceptional communication,
organizational and presentation capabilities.
Management professional versed in all aspects of operations management, from scheduling
and finance to production and marketing. Possesses exceptional communication,
organizational and presentation capabilities.
SUMMARY OF QUALIFICATIONS
Management professional versed in all aspects of operations management, from scheduling
and finance to production and marketing. Possesses exceptional communication,
organizational and presentation capabilities.
Management professional versed in all aspects of operations management, from scheduling
and finance to production and marketing. Possesses exceptional communication,
organizational and presentation capabilities.
SUMMARY OF QUALIFICATIONS
312 14th street
TXSan Leon, 77539
United States
(586) 746-7606
Mike_zalewski@yahoo.com
MICHAEL A ZALEWSKI

2. Project planning and development, SAP Netweaver, Budgeting and forecasting, ProjectSkills:
development and life cycle, Customer relations specialist, Work flow planning, Quality
assurance and control, Sales background, Public speaking talent, Power systems Operations
management, Complex issues management, Microsoft Office Suite proficient, Public speaking
talent, Advanced computer proficiency (PC and Mac), Six Sigma Certification
Project planning and development, SAP Netweaver, Budgeting and forecasting, ProjectSkills:
development and life cycle, Customer relations specialist, Work flow planning, Quality
assurance and control, Sales background, Public speaking talent, Power systems Operations
management, Complex issues management, Microsoft Office Suite proficient, Public speaking
talent, Advanced computer proficiency (PC and Mac), Six Sigma Certification
ADDITIONAL INFORMATION
Project planning and development, SAP Netweaver, Budgeting and forecasting, ProjectSkills:
development and life cycle, Customer relations specialist, Work flow planning, Quality
assurance and control, Sales background, Public speaking talent, Power systems Operations
management, Complex issues management, Microsoft Office Suite proficient, Public speaking
talent, Advanced computer proficiency (PC and Mac), Six Sigma Certification
Project planning and development, SAP Netweaver, Budgeting and forecasting, ProjectSkills:
development and life cycle, Customer relations specialist, Work flow planning, Quality
assurance and control, Sales background, Public speaking talent, Power systems Operations
management, Complex issues management, Microsoft Office Suite proficient, Public speaking
talent, Advanced computer proficiency (PC and Mac), Six Sigma Certification
ADDITIONAL INFORMATION
North West Oakland Technical Center, Clarkston, MI, United States
Certificate in Electronics
September 1993 –
June 1995
North West Oakland Technical Center, Clarkston, MI, United States
Certificate in Electronics
September 1993 –
June 1995
University of Phoenix, Phoenix, AZ, United States
Bachelor of Science in Criminal Justice Administration
November 2007 – April
2012
University of Phoenix, Phoenix, AZ, United States
Bachelor of Science in Criminal Justice Administration
November 2007 – April
2012
University of Phoenix, Phoenix, AZ, United States
Master of Business in Business Adminstration
August 2016 – Present University of Phoenix, Phoenix, AZ, United States
Master of Business in Business Adminstration
August 2016 – Present
EDUCATION
North West Oakland Technical Center, Clarkston, MI, United States
Certificate in Electronics
September 1993 –
June 1995
North West Oakland Technical Center, Clarkston, MI, United States
Certificate in Electronics
September 1993 –
June 1995
University of Phoenix, Phoenix, AZ, United States
Bachelor of Science in Criminal Justice Administration
November 2007 – April
2012
University of Phoenix, Phoenix, AZ, United States
Bachelor of Science in Criminal Justice Administration
November 2007 – April
2012
University of Phoenix, Phoenix, AZ, United States
Master of Business in Business Adminstration
August 2016 – Present University of Phoenix, Phoenix, AZ, United States
Master of Business in Business Adminstration
August 2016 – Present
EDUCATION
end-users on electronic controllers. Interpreted schematic blueprints, wiring diagrams,
performance specifications and service manuals. Conducted highly complex diagnostic and
operational tests. Made critical adjustments to component values and settings during testing.
Analyzed test results to locate and determine causes of malfunction. Trained in 24V electrical
wiring and electrical repair and safety. Monitored the manufacture of electrical devices and
operations to ensure compliance with safety protocols. Monitored installation and operations
to consistently meet rigorous customer requirements. Mentored junior engineers and new
hires to better improve the competency and efficiency of all staff. Continually improved
methods and procedures for processes, measurement, documenting and work flow
techniques. Measured and read DMM, micrometers and thickness gauges using electrical and
mechanical testing instruments.
end-users on electronic controllers. Interpreted schematic blueprints, wiring diagrams,
performance specifications and service manuals. Conducted highly complex diagnostic and
operational tests. Made critical adjustments to component values and settings during testing.
Analyzed test results to locate and determine causes of malfunction. Trained in 24V electrical
wiring and electrical repair and safety. Monitored the manufacture of electrical devices and
operations to ensure compliance with safety protocols. Monitored installation and operations
to consistently meet rigorous customer requirements. Mentored junior engineers and new
hires to better improve the competency and efficiency of all staff. Continually improved
methods and procedures for processes, measurement, documenting and work flow
techniques. Measured and read DMM, micrometers and thickness gauges using electrical and
mechanical testing instruments.
end-users on electronic controllers. Interpreted schematic blueprints, wiring diagrams,
performance specifications and service manuals. Conducted highly complex diagnostic and
operational tests. Made critical adjustments to component values and settings during testing.
Analyzed test results to locate and determine causes of malfunction. Trained in 24V electrical
wiring and electrical repair and safety. Monitored the manufacture of electrical devices and
operations to ensure compliance with safety protocols. Monitored installation and operations
to consistently meet rigorous customer requirements. Mentored junior engineers and new
hires to better improve the competency and efficiency of all staff. Continually improved
methods and procedures for processes, measurement, documenting and work flow
techniques. Measured and read DMM, micrometers and thickness gauges using electrical and
mechanical testing instruments.
end-users on electronic controllers. Interpreted schematic blueprints, wiring diagrams,
performance specifications and service manuals. Conducted highly complex diagnostic and
operational tests. Made critical adjustments to component values and settings during testing.
Analyzed test results to locate and determine causes of malfunction. Trained in 24V electrical
wiring and electrical repair and safety. Monitored the manufacture of electrical devices and
operations to ensure compliance with safety protocols. Monitored installation and operations
to consistently meet rigorous customer requirements. Mentored junior engineers and new
hires to better improve the competency and efficiency of all staff. Continually improved
methods and procedures for processes, measurement, documenting and work flow
techniques. Measured and read DMM, micrometers and thickness gauges using electrical and
mechanical testing instruments.