1. ROBERT J. O’BRIEN JR.
Columbus, OH 43214
https://www.linkedin.com/in/robert-o-brien-jr-36b994104
rmacobrien1516@gmail.com 614.226.9587
ENGINEERING EQUIPMENT AND OPERATIONS MANAGER
Enhance Operations Service and Delivery | Efficiently Furbish Personnel and Process
Motivated, results and goal oriented troubleshooter, with proven history of managing engineers, laboratory equipment and
networks via strong communication, problem solving, training and development skills. Proficiently lead engineering and
installation activities, optimizing hardware / software deployments. Eager collaborator passionate about commitments and
knowledge transfer. Optimistic, flexible leader, attentive to company goals while delivering the highest levels of customer
service.
Competencies:
PROFESSIONAL EXPERIENCE
ALCATEL-LUCENT (ALU) 2005 – 2015
Wireless Lab Manager, Dublin, OH 2014 – 2015
Utilized effective listening and communications skills, while conceptualizing the implementation of lab configurations.
Managed wireless lab networks, supported 30+ engineers and following hardware:
• Administered 5ESS support, maintenance, hardware / software updates, ROP monitoring and alarm resolution;
ensuring 100% switch availability to all engineering projects.
• Ordered, received and installed LTE, WCDMA, CDMA hardware, preserving 100% on time engineering validation,
training and testing to accommodate customer deployment schedules.
• Managed AC, -48V, 24V, power distribution systems, enabling 100% of power to lab, wireless product and all ancillary
equipment, allowing for functional testing lab and training environment.
• Designed and implemented fiber optic, GPS network and power runs, creating lab network capable of testing 100% of
customer configurations and feature requests.
• Managed lab test equipment, tools, inventory ordering, organization and distribution; providing efficient testing and
training environment for all engineering activities.
• Engaged EH&S practices, resulting in 0 on-the-job accidents.
• Implemented ISO, ESD and NSA practices, maintaining 100% corporate certifications.
Network Engineer, Columbus / Dublin, OH 2007 – 2014
Implemented installation and integration procedures for 1000s of customer sites.
• Supported 100s of engineers, installation and customer personnel for flawless mass deployment of LTE, WCDMA,
hardware / software product and features in North American wireless networks.
• Instructed courseware to 100s of management, engineering, installation, and customer personnel; completing 100%
of requests for effectively trained workforce.
• Travelled to dozens of markets supporting new hardware implementation and troubleshoot issues, resulting in
accommodation of 100% of customer requests and problem resolution.
• Developed new product documentation and product corrective action bulletins, improving quality.
• Achieved and maintained high level of customer satisfaction by providing stable support network.
− Quality & Process Improvements − Product Development & Introduction
− Documentation & Training Development − Service & Training Delivery
− Ordering & Inventory Management − Compliance Testing
− Remote & Field Technical Support − Calibration, ISO, ESD Processes
− Cross Functional Team Leader − Environmental Health & Safety

2. ROBERT J. O’BRIEN JR. rmacobrien1516@gmail.com PAGE TWO
ALCATEL-LUCENT (ALU) (Continued)
Wireless Engineer, Columbus, OH 2005 – 2007
Provided high level technical support, improving product quality and customer relationships.
• Consolidated support network for hardware and software rollout to multiple customer markets, expanding product
sales, consistent network growth and improved customer relationships.
• Travelled to dozens of markets for field support of hardware migration to new configurations, helping customers
improve installation process, enhance network coverage and increase revenues.
• Instructed technical courseware to management, engineering, installation, customer and contractor personnel,
maintaining over 95% satisfaction on student survey forms.
• Developed product documentation and training curriculums, improving installation and integration process.
• Engineered remote integration process and procedure implementation, reducing costs by 50%.
• Trained engineering, installation and customer personnel in proper remote integration techniques for wireless
hardware, increasing product quality, process efficiency and customer service.
• Supported product, project and customer personnel, improving cellular product integration by 500%.
ADDITIONAL PROFESSIONAL EXPERIENCE
LUCENT TECHNOLOGIES, Columbus, OH
Integration Engineer
Performed Wireless Integration Engineering support including Call center support engineer. Provided 24/7 wireless
technical support to engineering, installation and customer personnel, allowing real time troubleshooting and problem
resolution. Trained customer and call center personnel with hands-on installation and troubleshooting techniques.
LUCENT TECHNOLOGIES BELL LABS INNOVATIONS, Columbus, OH
Frame Electrical Engineer
Held Leader of Frame Electrical design responsibility for new CDMA cabinet configurations. Conceptualize and implement
new schematic drawing generation, maintenance and updates. Travelled to market to investigate/resolve product issues.
AT&T BELL LABS, Columbus, OH
Research & Development Lab Manager
Leadership role, setting / achieving goals for efficient lab growth and cost reduction activity. Designed, built and verified
test fixtures, circuit board prototypes and hardware models. Planned and managed multiple laboratory relocations to
accommodate expansion of research and development and cost reduction engineering activities.
AT&T CORPORATE EDUCATION TRAINING CENTER, Dublin, OH
Product Documentation and Training Specialist
Lead instructor for application processor curriculum at corporate education and training center. Travelled to 30+ markets
and instructed / delivered hands-on technical training to customer management, engineering and operations personnel.
EDUCATION
Bachelor of Science, Electrical and Electronic Engineering, DeVry University, Columbus, OH
CERTIFICATIONS
ESD certification annually
ISO 9000 certification support
InfoMapping for document development
Previous HVAC certification