1. Andrew VanCleve
1139 Cahal Ave Nashville, TN 37206
615-358-8808 vanclaw@gmail.com
What I bring…
10 years of interfacing directly with customers, providing
skilled engineering, dedicated support and tailored training
for complex energy solutions of Fortune 50 accounts
Demonstrated
Competencies
 Achieving Subject Matter Expert status on complex engineering software solutions, then
encouraging and mentoring peers to proficiency
 Ensuring successful deployments, upgrades, and commissioning of energy management software
solutions, including SCADA, BMS, Power Monitoring, HMI graphics, and alarm paging software
 Developing and implementing post-commissioning transition to support processes, ensuring
seamless continuing care for deployed systems
 Strengthening strategic customer relationships by listening to customer feedback and taking
immediate initiative on efficient actions that drastically improve customer satisfaction
 Creating tailored support and training content from customer specification and delivering in an
open, adaptable way
Skills
Engineering Technology Client Relations
Power Monitoring & Control Communication Networks Tailored Technical Training
BMS and SCADA Systems SQL Databases, Dbase Databases Pre and Post-Sales Support
Electrical Oneline Drawings Excel, Word, Powerpoint, Sharepoint Team Leading
HMI Screen Development Troubleshooting, Root Cause Analysis Service Agreements
Smart Grid, Microgrid Command Line, Cicode (~ C++) Customer Advocate to Product Team
Historical Reporting Against KPIs VMWare, LabManager Turning Detractors to Promoters
Professional
Experience
Schneider Electric
Schneider Electric is a global specialist in energy management, which develops electrical distribution
and automation solutions
2013 – 2015 Senior Application Engineer, Technical Trainer
 Provided onsite engineering and training to ensure a successful handoff of a ready-to-use,
complete and functional engineered solution to the customer
 Delivered 13+ training courses per year to both internal employees and external customers
with a 93%+ satisfied or very satisfied rating
 Created a comprehensive software course from scratch, including 20+ recorded, narrated,
edited demonstrations
2011 – 2013 Senior Application Engineer, Premium Technical Services, PowerSCADA Support Lead
 Provided single point of contact, dedicated, proactive maintenance and support services for
the electrical power monitoring and control systems of 20+ high-value customers, including
large hospitals, data centers, defense companies and government facilities
 Led the support side of a massive effort to transition existing customer base to a new
software platform; worked closely with outside sales to address customer pain points
 Achieved Subject Matter Expert status and helped drive product and process improvement
by beta testing, collaborating with the product team at sprint reviews
2006 – 2011 Application Engineer, Priority Support
 Pioneered support of a new, complex software offer; led and grew a team to assist
Education Bachelor of Wireless Engineering and Electrical Engineering, Auburn University, 2006
Felix International Leadership Development Program, 2010 – 2011
Certified Energy Manager Certification, 2015