1. SOURABH SHUKLA
Contact: +91 9740022390
E-mail: sourabh.shukla009@gmail.com / sourabh.shukla003@gmail.com
PROJECT MANAGEMENT / PROGRAM MANAGEMENT --- 6.9 YEARS
SNAPSHOT: Solutions focused, meticulous and results-oriented B.E. (Electronic & Communications) Professional offering
6.9 years of successful career in Telecom arena distinguished by commended performance and proven results
Proactive decision maker, targeting challenging assignmentsProactive decision maker, targeting challenging assignments withwith a well established and globally reputed organization,a well established and globally reputed organization,
bringing the following transferable strengths:bringing the following transferable strengths:
Planning & Analysis
Project Management
Program Management
Error & Risk Management
Process Enhancement
Agile Practices/Methodologies
 Experience in all aspects of Project Management from requirements gathering, planning, business research,
execution, designing, support of various projects involving complex business solutions
 Capable of managing clients for entire business practices and procedures; expertise in analysing client's
business and requirements, suggesting and implementing processes to deliver high quality business solutions
and recommendations
 Extended expertise in understanding the process, understand operations sequences, process parameters
required to achieve quality characteristics
 Recognized as a hands-on, proactive professional who can rapidly identify problems, formulate tactical plans,
initiate change and implement effective programs in challenging and diverse environments
 Strong analytical and problem-solving skills, effective written and verbal communication skills, interpersonal
skills, organizational and multi-tasking skills
P R O F E S S I O N A L
E X P E R I E N C E __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ _
AT & T, Bangalore (Sep ’11 -
Present)
Designation: Project Manager
Key Deliverables:
 Vital role in providing provisioning support and guidance to BVOIP and Managed Internet Service customers
 Accountable for representing customer requirements throughout a project
 Liaison as an advocate to the vendor to resolve issues and communicate with vendors, customers, peers, &
perform root cause analysis
 Utilized skills as a seasoned, experienced professional with a full understanding of industry practices and
company policies and procedures
 Facilitate and support the implementation of the customer designed solution for both their WAN & LAN
environment
 Key role in timely installation, troubleshooting, activation and data validation of all scheduled events
 Assist business clients in meeting business goals by adapting strategic IP networking technologies to meet
their needs and conduct business requirements definition, project management, and delivery
 Working on end to end with multiple teams from delivery of router, provisioning of link, and delivering VoIP
and Data to production system of the customer
 Synchronize with Sales, Project management team, and Field tech to implement Business VoIP solution as per
the requirements of the customer
 Maintain high spirit and enthusiasm within the team so we have healthy working environment within the
team
 Liaison with the team to understand their difficulties or any roadblock and also encourage them to bring new
ideas

2. Reliance Communications, DAKC, Navi Mumbai (Jul ’08 – Sep ‘11)
Designation: Deputy Manager
Key Deliverables:
 Worked as a team member on projects and responsible for ensuring projects are within allotted timeline and
budget
 Functioned on Service Order Management GROUP supervising designing of circuit (CLR) in OSS (Clarity) &
provisioning
Noteworthy Credits:
 Bagged Star Awards by VP of AT&T for delivering the seamless service to customer
P R O J E C T S
C O N T O U R _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _
 Successfully carried out the following projects
o Provisioning of Circuits on the ticket basis ( Operations )
o Migration of DSL customer to MIS Wireline Circuit
o Migration of MIS and DSL customers to BVOIP Circuit
C R E D E N T I A L S _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __
__ _
Professional:
 B.E. (Electronic & Communications) from MIT Ujjain, RGPV Bhopal in 2007
Academic:
 XII from CBSE Board in 2002
 X from CBSE Board in 2000
Certifications:
 PMP (PMP#1804119)
 Scrum Master
 Prince2
 Six Sigma Green belt
 Preparing for PMI-ACP ( Agile )
P E R S O N A L
M I N U T I A E __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ __ _ _ _
Date of Birth: 24th
May, 1984
Languages Known: English & Hindi
Mailing Address: F4 Sri Laxmi Homes, 10/2 4th Cross MM Garden, Koramangala 6th
Block,
Bangalore - 560095
Passport No: L5446177 (Expires on 25th
November, 2023)
References: Will be pleased to furnish upon request
(SOURABH SHUKLA)