Digital Transformation - New Technology Changes Everything - Software Development, Companies, Culture, Economies, Society!

2. Digital Transformation
Matt Allen, Accion Labs
NC Technology Expo, 10/11/2018

3. Who Am I?

4. DIGITIZATION, DIGITALIZATION AND DIGITAL TRANSFORMATION
MIT Sloan School of Management

5. Digitally Transform
and Reinvent Your
Business Continually
OR
Watch the world
pass you by
The Rules of Digital Transformation
Rule #1:

6. To be a Digital Innovator,
you must
• Harness Digital Assets and
Ecosystems
• Continually improve stakeholder
outcomes
• Improve Operational Excellence
The Rules of Digital Transformation
Rule #2:

7. Digital Operations: Focus
operations on things
stakeholders value
• Simplify production and
processes using software and
algorithms
• Empower employees with
tools and insights with clear
goals
• Measure success with metrics
The Rules of Digital Transformation
Rule #3:
Bain and Company

8. The Rules of Digital Transformation
Each and every industry has a
unique opportunity
1. Manufacturers – digitizing products,
manufacturing and supply chain processes
2. Retailers – transforming the role of stores
in customer loyalty and engagement
3. Banks – building digital platforms to
embed their services into partner services
4. Media companies – ramping up to create
on-demand entertainment platforms
Rule #4:

9. The Rules of Digital Transformation
Digital Ecosystems: Build
platforms and partnerships to
accelerate and scale
• Use partnerships to accelerate
product and service innovation
• Scale core capabilities via
ecosystem platforms and
business APIs
• Create agility through
simplification
Rule #5:

10. …Currently qualifies as a
Digital Leader
• Highly Agile
• Technology Savvy
• Technology Disruption is
a catalyst for growth
* Futurum 2018 Digital Transformation Index
One Out of Five Companies…

11. …Will be capable of
adapting to
technology disruption
within 3 years
* Futurum 2018 Digital Transformation Index
Two Out of Three Companies…

12. Self-ratings (mostly executives):
A. Digital Leaders: 18%
B. Digital Adopters: 36%
C. Digital Followers and
Evaluators: 22%
D. Digital Laggards: 24%
…Struggle with Technology Adoption*
* Futurum 2018 Digital Transformation Index
One in Four Businesses…

13. The CEO puts technology at the core and surrounds it with
people and process
The company recognizes and responds to the war for talent
as it reaches new peaks
Disruptive business models continue to overturn industries
as your company ties into digital ecosystem platforms
Digital startups will be acquired to build new revenue
streams
IT permeates everything and becomes the core of the
business
Will Your Company Will Rise to the Challenge?

14. Digital Transformation projects require more
than skills in hot new technologies.
Organization should develop 4 key sets of skills
before taking on Digital Transformation projects
SKILLS NEEDED FOR DIGITAL TRANSFORMATION PROJECTS

15. Emerging Technologies
• Procure, partner or train resources in leading and emerging technologies
Requires “unlearning” some legacy technologies or techniques
• Examples:
1. Fully leverage the power of NoSQL data lakes by unlearning traditional
approaches to building RDBMS-based multidimensional data-
warehouses
2. Learn the power of ML/AI, by unlearning traditional rule-based design.
Product Management
• More than mere Business Analysis.
• Process of envisioning new products rather than gathering user requirements.
• “Had we interviewed users, Apple would not have created iPad” – Steve Jobs
• Find “product architects” – blend of technical architects and business analysts
• Combine emerging technologies, market knowledge, the organization, and
ecosystem of suppliers, competitors and partners
• Identify new and unique and transformative use-cases and that translate to
business requirements and technical specifications.
SKILLS NEEDED FOR DIGITAL TRANSFORMATION PROJECTS

16. Agile Operations
The Agile Manifesto (agilemanifesto.org)
1. Individuals and interactions over processes and tools
2. Working software over comprehensive documentation
3. Customer collaboration over contract negotiation
4. Responding to change over following a plan
Includes:
• Program Management
• Release engineering
• Data Governance
• Help-desk Support
New advances enable Agile Operations:
• Test-driven Development
• CI/CD (continuous integration and continuous delivery)
• Microservices-based Development
• Cloud-hosting
UX Engineering
• Strong UX Engineering capability is an
integral component of a successful digital
transformation initiative
• Doing it right means that everything is
completely intuitive for users

17. • We are a technology services firm with 1,700 engineers spread over 12 global offices in US, Canada, India, UK,
Singapore and Malaysia.
• We specialize in helping enterprise organizations transform their business, systems and processes by leveraging
leading and emerging technologies such as
• User-centered designs
• Cloud
• Advanced UX
• Maching Learning (ML) and Artificial Intelligence (AI)
• SalesForce
• Robotic Process Automation (RPA)
• Mobility
• DevOps
• Managed Services
• IT Service Management
• Automation
• Micro-services and
• Analytics
WHO IS ACCION LABS?

18. • Our clients include
• Technology firms such as Google, Rackspace, Gladson, Wolter Kluwers, and
Thync
• Enterprise organizations such as American Water, Change Healthcare, GE,
Henry Schein, and MasterCard
• We also have a pre-built collection of over 25 Tools & Frameworks to
• Solve common problems
• Accelerate software delivery
• Along with our strong Engineering capability, we have key expertise for a digital
transformation team
• UX design
• Product Management
• Our service offering is available in a range of flexible engagement models
• Co-development
• Turn-key projects (fixed-price, T&M)
• Shared-IP
• White-box
• Extended team model
• Professional staffing.
WHO IS ACCION LABS? PART 2

20. 1. An entertainment technology company built a personalized recommendation engine using;
• Wristbands (wearables)
• Mobility
• Artificial Intelligence (AI)
• Machine Learning (ML)
• SaaS
2. A utility technology company re-engineered their safety and compliance product by combining:
• Field sensors (IoT)
• AI/ML
• Analytics
3. An HR platform firm re-engineered the entire employee engagement platform using:
• Conversational UI
• Social Media Integration
• RPA
• Mobility
• ML
EXAMPLES OF DIGITAL TRANSFORMATION PROJECTS