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Digital Transformation How to Reboot IT and Business Collaboration

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70% of organizations say that efforts to transform the business are undermined by internal complexity, including legacy technologies and a lack of collaboration between the business and IT.

Business functions can’t wait months for solutions, but IT leaders must to retain oversight to prevent digital projects from spiralling out of control.

View this presentation from a live Webinar to see how Takeda Pharmaceuticals has used a Digital Business Platform to rapidly build agile applications approved by IT, but owned and customized by the business teams that use them – unlocking benefits that would be attractive to any organization.

View to get practical insights from how Takeda:

•Enabled the operational agility needed to digitally transform
•Rapidly digitized core processes including procurement
•Unlocked the potential for enterprise-wide cost savings

Published in: Technology
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Digital Transformation How to Reboot IT and Business Collaboration

  1. 1. How to Reboot IT & Business Collaboration DIGITAL TRANSFORMATION: Featuring guest speakers:
  2. 2. Today’s session What we’ll be covering in this session 1. Introduction to the Challenge of IT-business collaboration 2 2. Embedding Software Delivery Into The Business 3. How Takeda solved the IT & business collaboration conundrum John Rymer, Forrester Research Rebecca Karp, Takeda Pharmaceuticals
  3. 3. Global customers and partners PARTNERS
  4. 4. 5 Analysing the Agility Trap Results Transformation Success Factors and Ignition Switches Transformation Success Factors Transformation Success FactorsIgnition Switches Ignition Switches
  5. 5. 6 One business…but still two worlds Companies need to remove the barriers to getting all of their people on board Business Persona Ignition I want empowerment to drive business change. I want us to get working really quickly so we can feel the benefits, not the pain of process challenges. I need assurance and control. We want to enable innovation but we can’t afford mistakes. Speed is about cohesion and integration at low risk. The whole business has to win. IT Persona Control
  6. 6. Poll Question 1 What is your biggest barrier in IT-business collaboration? A: Focussed on different priorities B: Misaligned expectations of pace C: Lack of trust between teams D: No common technology platform for innovation
  7. 7. Embedding Software Delivery Into The Business John R. Rymer, Vice President and Principal Analyst November 3, 2016
  8. 8. © 2016 Forrester Research, Inc. Reproduction Prohibited 9 Goals? IT and business on same page 0% 10% 20% 30% 40% 50% 60% 70% 80% Accelerate our digital business Improve differentiation in the market Reduce costs Improve the experience of our customers Grow revenues Business decision-makers (N = 5,191) Technology decision-makers (N = 13,419) Source: Forrester’s Global Business Technographics Priorities And Journey Survey, 2016 “Which of the following initiative are likely to be your organization’s top business priorities over the next 12 months? (High or critical priority)
  9. 9. © 2016 Forrester Research, Inc. Reproduction Prohibited 10 Now for the fun part: Actually delivering software together
  10. 10. Poll Question 2 Where is it you experience the most friction? A: Requirements Phase B: Building Phase C: Testing Phase D: Release Phase E: Ongoing Support / Change
  11. 11. © 2016 Forrester Research, Inc. Reproduction Prohibited 12 Focus on 4 items Work process Teams Platforms People
  12. 12. © 2016 Forrester Research, Inc. Reproduction Prohibited 13 1. Work: Reform the requirements stage Driver Regulatory constraints Customer needs, feedback Scope All but the kitchen sink One idea Output Long document Working software Teamwork Warring tribes Single team Risk High-impact failures Small failures = learning Source: Adapted from “TechRadar™: Modern Software Requirements Management Tools, Q2 2016” Requirements Approaches Waterfall Agile
  13. 13. © 2016 Forrester Research, Inc. Reproduction Prohibited 14 2. Teams: Sustaining IDEA structure Identify Design Engineer Analyze › Business experts on the team › All for one, one for all › Sustain team through iterations › Rigorous prioritization, Darwinism
  14. 14. © 2016 Forrester Research, Inc. Reproduction Prohibited 15 3. Platforms: Rapid self-service delivery IT Managed Elastic Infrastructure Platform Services Build Deploy Manage Secure Tools & TemplatesSelf-service UX Data Flow Conventions Team, BU Managed Applications Reporting Collaboration Mobile apps Workflows Rules
  15. 15. © 2015 Forrester Research, Inc. Reproduction Prohibited 16 5 ways low-code speeds app delivery Visual descriptions much faster than coding Easy, immediate, low-cost on-ramp Discover true requirements and real value Generate mobile apps from older apps Empower developers you can find and afford
  16. 16. © 2016 Forrester Research, Inc. Reproduction Prohibited 17 4. People: Expand your labor pool PaaS Low-code platforms Cloud Infrastructure Services DevOps Pros Cloud Admins Coders Rapid Devs Non-dev roles
  17. 17. © 2015 Forrester Research, Inc. Reproduction Prohibited 18 Roles Using Coding Platforms Roles Using Low-Code Cloud Platforms Application delivery roles Roles Collaborating On Low-Code Platforms DevOps Pros Coders Rapid Devs Apps Pros Citizen Developers Process Pros Business Analysts Technology talents Business talents
  18. 18. forrester.com Thank you John R. Rymer +1 650-581-3857 jrymer@forrester.com @johnrrymer
  19. 19. How Takeda solved the IT & business collaboration connundrum DIGITAL TRANSFORMATION: Rebecca Karp – Strategic Procurement Processes and Digital Lead
  20. 20. Takeda Pharmaceuticals Leading Global Pharmaceutical Provider Takeda is a research-based global company with its main focus on pharmaceuticals. As the largest pharmaceutical company in Japan and one of the global leaders of the industry, Takeda is committed to strive towards better health for patients worldwide through leading innovation in medicine.
  21. 21. About Me Rebecca Karp – Strategic Procurement Processes and Digital Lead • Global Procurement Organization • Procurement Process and Systems • Responsible for upstream procurement strategy • Digital procurement strategy
  22. 22. Today’s session What I’ll be covering in this session I. Background – Our business and our challenges II. Project – What we delivered using Bizagi III. Results – What we achieved using Bizagi IV. Recommendations – Tips for your transformation journey
  23. 23. Digitally automating processes We looked at a variety of processes across the business • Compliance Transparency Approval • CCO-Finance • IS/IT Forms • Salary Review • Time Management • Global Procurement • Finance Change Request I - Background IT recommended the use of Bizagi to different business units
  24. 24. Our Challenge What was the specific challenge in procurement? • Low engagement due to 3 page long form • Unable to deliver the full potential cost savings • Needed to make it easier for people to engage • Goal to increase overall procurement activity I - Background Show old form?
  25. 25. Our Approach Working with a single platform approved by IT Looked for solutions that could digitize and automate our procurement process Saw that we could use Bizagi to drive process automation in our business unit, working in collaboration with IT Remembered that IT had pro-actively recommended Bizagi based on experience of using Bizagi in other business units and previously at Adidas I - Background
  26. 26. Why Bizagi IT Team II - Project Business Team • Really easy to use • Provides process analytics • Easy to make changes • Very user configurable • Reduces IT support needed • Versatile platform • Infinitely scalable • Delivers solutions faster • Easy to integrate • Reduces IT workload
  27. 27. Delivering results and demonstrating value quickly II - Project • Getting IT and business in the same room • Process model becomes the application • Facilitates conversations around data, integrations • Whole first project in just 10-weeks • Follow up innovation and iteration • Low risk of project failure Platform for collaboration
  28. 28. Our Project What we delivered using Bizagi • Digitizing procurement across three processes • Simple multi-stage form easier to engage with • Automating the process to facilitate speed and scale II - Project
  29. 29. Business Impact What we achieved using Bizagi III - Results Much faster for people to engage with procurement Massively increased potential for cost-saving across the business Improved perception of procurement in other teams across the business
  30. 30. My Recommendations Tips for your digital transformation journey IV - Recommendations  Bring business and IT together using a digital platform  Focus on experimentation before investment  Select a platform that can help you deliver results fast  View digital transformation an iterative process of continuous improvement
  31. 31. Thank You
  32. 32. Poll Question 3 Who needs to change their approach to collaboration? A: Business Teams B: IT Teams C: Both IT and Business
  33. 33. Questions Answers
  34. 34. WhitepapersCase Studies For more information visit www.bizagi.com E-learning Join our next Live Demo Download for free Webinars

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