1. Brittany Clark
648 N. 5th Street
Macclenny, FL 32063
904-508-1005
Professional Summary:
Eleven years’ experience in customer service and as support staff with increasing levels of
responsibility. Interested in a company with long term potential that will allow for growth and
development.
Profession Experience:
State Farm Insurance Company 12/2010 – Present
State Farm insurance Company Claims Litigation Counsel
• Initiate inquires to obtain records from medical providers and opposing counsel.
• Draft subpoenas to request records from medical providers.
• Respond to inquiries from medical providers and opposing counsel regarding subpoenas.
• Download records onto discs to provide co-counsel and opposing counsel.
• Scan records and incoming mail using Adobe Pro to redact confidential information.
• Search multiple resources for provider information to ensure subpoenas are served properly.
• Assemble trial notebooks for attorneys.
• Responsible for downloading records from CDs and thumb drives to Legal Files program.
• Route documents to appropriate attorneys or support staff.
• Set up team meetings for the attorneys.
• Cover for receptionist when needed.
Internet Support Representative
• Answered incoming calls and emails from clients inquiring about their policies.
• Assisted in helping clients navigate and understand Statefarm.com
• Assisted agents to ensure their clients were able to view their policies and bills online.
Accurate Inventory Calculating Services 04/2009 - 05/2010
AICS Inventory Crew Leader
• Field store managers’ inquires about inventory processes and discrepancies on counts.
• Ensured paperwork was completed properly at the end of each inventory assignment.
• Trained and supervised the crews to ensure that processes were followed and accurate.
AICS Crew Member
• Responsible for taking accurate inventory counts.
• Responsible for ensuring assigned inventory sections were neat after each count.

2. Citi Bank 03/2008 - 04/2009
Debt Collector
• Responsible for collection calls, meeting goals on calls initiated each day.
• Answered incoming phone calls from clients inquiring about their delinquent accounts.
• Assisted in helping clients lower their debts by offering payment plans and options.
• Ensured paperwork was properly completed and filed at the end of each shift.
• Followed governmental guidelines on debt collection.
Education:
• High School Diploma
• Computer Information class at Florida State College at Jacksonville
• Proficient in Adobe Acrobat XI Pro, Word, PowerPoint, Excel Basic, Outlook, 10-Key
References upon request.