Contact Centre Partners | Recruitment Experts Within Global Customer Contact | +44 (0) 20 3086 9911

1. Welcome.
RECRUITMENT EXPERTS WITHIN
GLOBAL CUSTOMER CONTACT
+44 (0) 20 3086 9911 | www.contactcentrepartners.com
Contact Centre Partners 34-36 High Road South Woodford London E18 2QL

2. About CCP.
Contact Centre Partners is a boutique recruitment consultancy that provide staffing
solutions across the globe within the contact centre industry.
The foundation of our success is built on our vast and unrivalled network of elite contact
centre professionals. Our team of expert and dedicated consultants have built powerful
and long lasting relationships with the widest pool of talent within the industry which
enables us to offer a premium service to our clients and candidates.
Founded by Mark Conway and Deren Zaghlul, Contact Centre Partners (CCP) has 7 core
business divisions. Although the majority of this work involves placing people in permanent
roles, we do have a service dedicated to supplying clients with Interim Consultants on a
contract basis.
After many years working within the industry, we decided to setup a boutique, people
focussed, quality driven and industry specific recruitment business. At CCP, we have an
ambition, a goal but it is totally dependent on building strong relationships with people,
whether it’s our staff, our candidates or our clients.
We pride ourselves on outstanding customer service and our fresh approach to the
industry. Any one with call centre experience is of great value to our priceless network.
Everyone who we work with should feel valued, that’s our objective.
+44 (0) 20 3086 9911 | www.contactcentrepartners.com
Contact Centre Partners 34-36 High Road South Woodford London E18 2QL

3. What we do.
It is crucial that you have the required talent to support your business objectives. At
Contact Centre Partners we understand the importance of recruiting the right people, not
just for now but also for the future.
CCP understands what each role demands and what each company are looking for. We are
in constant touch with the widest network of talented people within the contact centre
industry. This combination, depth of industry knowledge and breadth of community, is
unique within our marketplace.
Our focus is aimed at ensuring the successful delivery of a "quality" candidate to our
clients, and an exciting career opportunity to our candidates. In all cases we strive to
deliver the same quality and attention to detail in order to become your trusted
recruitment partner.
Contact Centre Partners aim to provide an exemplary service by giving you a variety of
different "go to market" solutions that support your business in finding the right people for
your business in the most timely and efficient manner.
If you work within the contact centre industry, whether you are looking for the right person
or the right job, talk to one of our expert consultants first.
+44 (0) 20 3086 9911 | www.contactcentrepartners.com
Contact Centre Partners 34-36 High Road South Woodford London E18 2QL

4. Our business divisions.
1 | Volume Resourcing
It is crucial that you have the required talent at contact centre advisor level to support your
business objectives, and we know that attrition at advisor level is typically high. We
understand the importance of recruiting the right people. This applies whether you are
recruiting a single agent or a larger campaign of 100 agents plus. In all cases we strive to
deliver the same focus on quality rather than quantity in order to build a successful
working relationship with you and find you the high calibre people your business craves.
2 | Management & Leadership
Mid-level management plays a pivotal role in the success of any business operation as it
forms the link between the front-line staff and the strategy being implemented by the
business leaders. In many ways these key individuals are the most important people within
the contact centre, to ensure the successful delivery of business objectives on a day-to-day
basis. By understanding the importance that management plays we have developed an
unrivalled network of managers that have years of call centre management experience.
3 | Executive Search
Finding the right person at Director level can seem to be an almost impossible task within
the current market and not having the right quality when it's required can cost you time
and money. Contact Centre Partners aim to provide the solution by giving you a variety of
different approaches to executive recruitment that supports your business in finding the
right people for your business in the most timely and cost effective manner.
+44 (0) 20 3086 9911 | www.contactcentrepartners.com
Contact Centre Partners 34-36 High Road South Woodford London E18 2QL

5. Our business divisions. Continued.
4 | Operational Support
Having worked with so many different candidates and clients within operational
management over the years, everyone seems to be singing from the same song sheet. The
operation couldn't do what it does properly without the effective support of key divisions
who support the main operation on a day-to-day basis.
5 | Planning & Analytics
With new technologies evolving at a faster pace than ever before, Resource Planning, MI &
Analytics play a crucial role in today's contact centres, so we have a dedicated team
specialising within this field who can understand your detailed requirements. We can
support you by finding the most qualified person for the role with the right experience.
6 | Business Development
Due to our extensive network within sales operations across the UK and the link between
their contact centre and field based teams, we have developed an area of our business to
support this. This dedicated team focus solely on supplying clients with strong field based
individuals and Business Development specialists.
7 | Interim & Consultancy
Because of the ever-changing environment within contact centres its sometimes vital to
use experienced consultants on an Interim basis to successfully deliver projects or offer
external advice to ensure the contact entre hits its immediate KPI's and SLA's. We have a
vast network of people looking for short, medium and long-term contracts world-wide.
+44 (0) 20 3086 9911 | www.contactcentrepartners.com
Contact Centre Partners 34-36 High Road South Woodford London E18 2QL

6. Roles we recruit for.
We support businesses within the industry with a wide variety of call centre roles. Typical
roles we recruit for include…
• Call Centre Sales Advisor • Head of Telesales
• Customer Services Advisor • Account Manager
• Team Leader (Sales/Service) • Vendor Manager
• Team Manager • Business Development Manager
• Customer Services Manager • Business Development Director
• Sales Manager • Project Manager
• Operations Manager • Programme Manager
• Call/Contact Centre Manager • Interim Call Centre Consultant
• Head of Call Centre • Process Improvement Manager
• Operations Director • Change Management Consultant
• Sales Director • Service Delivery Manager
• Customer Service Director • Head of Outbound
• Head of Customer Experience • Head of Inbound Telephony
• Head of Resource Planning • Sales & Marketing Director
• Resource Planning Manager • Retentions Manager
• Resource Planning Analyst • Training Manager
• MI Analyst • Call Centre Trainer
+44 (0) 20 3086 9911 | www.contactcentrepartners.com
Contact Centre Partners 34-36 High Road South Woodford London E18 2QL

7. Clients we support.
+44 (0) 20 3086 9911 | www.contactcentrepartners.com
Contact Centre Partners 34-36 High Road South Woodford London E18 2QL

8. Clients we support. Continued
+44 (0) 20 3086 9911 | www.contactcentrepartners.com
Contact Centre Partners 34-36 High Road South Woodford London E18 2QL

9. Our mission statement.
“To provide our candidates and clients with a consultative,
honest, high quality and efficient service which helps
develop long term relationships, ensuring we become the
preferred consultancy within the industry.“
+44 (0) 20 3086 9911 | www.contactcentrepartners.com
Contact Centre Partners 34-36 High Road South Woodford London E18 2QL

10. Contact CCP.
Contact Centre Partners
34-36 High Road
South Woodford
London E18 2QL
Tel: +44 (0) 20 3086 9911
Fax: +44 (0) 20 3006 8811
www.contactcentrepartners.com
Twitter: @CCPRecruitment
Travel:
By train – we are approximately 5 minutes walk from South Woodford Station on the
Central Line.
By car – we are approximately 5 minutes drive from the Waterworks Roundabout on the
A406. We are also approximately 10 minutes drive from Junction 4 on the M11.
+44 (0) 20 3086 9911 | www.contactcentrepartners.com
Contact Centre Partners 34-36 High Road South Woodford London E18 2QL