My Resume

1. Senior IT professional with over 14 years of
experience across diverse organizational domains.
Currently functioning as Technical Lead with
Gujarat Adani Institute of Medical Science
(GAIMS), seeking challenging senior managerial
assignments with a reputed organization
Rakesh Lakhani
Duplex No.4, Perfect Housing Society Plot 51, Ward 4 B Adipur,
Kutch, Gandhidham, Gujarat
Email: rakesh@rakeshlakhani.in
Web: www.rakeshlakhani.in
Contact No.: +91 9913449001
SAP Basis Administration ~ Data Centre Infra Management ~ Network services Support & Management ~ Server, Storage
& Application Management ~ Resource Vendor Management ~ Budget & Audit Compliance ~ IT Operations & Security ~
ITIL based IT Service Delivery ~ IT Infra Project Management ~ Cross Functional Team Coordination
E X E C U T I V E S U M M A R Y
 Significant exposure in managing IT infrastructure and business applications for industries like IT contact centers,
software firms, animal husbandry, retail, agro based industry, ports, infrastructure projects firms, specialized
economic zones including higher education institutions & healthcare industries
 Skilled in ITIL based IT operational procedures, SOP based on industry standard procedures
 Expertise in full project life cycle development for implementation and integration with deep understanding of
technology focused on delivering business solutions
 Efficient Team Leader & Player, combining communication, interpersonal & problem solving skills with analytical,
decision making and leadership capabilities to enhance organizational objectives
C A R E E R G R A P H
Gujarat Adani Institute of Medical Science (GAIMS) ● Technical Lead ● Nov 2010 till date
Accomplishments:
 Designed & implemented IT Infrastructure for GAIMS Collage and Hospital
 Five9’s of server Uptime for SAP, HANA & HMIS
Job Profile:
 Manage data centre, IT infrastructures, server, networks and network security including BMS (CCTV, PA & FAS)
 Involved in planning, evaluating user requirements, designing solutions, project presentation, BOM/ BOQ for
preparing and implementing IT infra projects.
 SAP Infra management, OS/DB Migration, Client Copy, Neatweaver & HANA installation, & Management. DB/OS
migrations, Configuration of landscape via Solution manager, User Management & Oracle DB administration et al
 Interact with vendors pertaining to rendering productive solutions and technology innovation
 Involved in designing, implementing, planning, deploying, modifying/ upgrading and managing IT services/
infrastructure
 Coordinate activities related to implementing cost/ budget control and financial management (CAPEX & OPEX)
 Ensure compliance to audits related to principals of standards such as Cobit and monitor vendor SLA
 Implement IT service delivery procedures based on industry standard procedures like ITIL & MOF
 Rolling out projects like Academic Software, ERP like SAP and Hospital Management Information System including
managing IT infrastructure and Business aplication.
Projects:
Project: Virtualization of Server Farm & SAN Storage Implementation.
 Designed/ implemented Virtualization of server & storage for GAIMS data centre, server clustering at hardware & OS
level for servers & storage for high availability
 Devised/ implemented robust Data Backup strategy for user end & server data storage
Project: IT infrastructure Project for GAIMS Medical College & Hospital
 Conceptualized requirements, designed/ implemented IT infrastructure project (Phase I & II) including BMS in
GAIMS
 Facilitated data & voice to audiovisual aids in 980 seat auditorium, 380 seater lecture halls, fire alarm & public
addressing system, CCTV and state of art data centre
 Implemented campus wide Wifi project for easy access to academic & health care applications
 Operation Theatre – lecture live video streaming project with Two Way audio and video streaming.
Project: Implementation & rolling out of Academic & Business Applications

2.  Rolled out HMIS (Hospital Management Integrated system) in GK GH Hospital based on norms of Medical Council
of India including academic software for library/ teaching faculties and students
 Rolled out SAP MM Module (Functional) for Medical Collage at GAIMS & Administered SAP Servers
PMC Projects India Ltd ● Asst. Manager IT ● Aug 2008 – Nov 2010
Accomplishments:
 Reduced IT service calls in efficiently managing the IT helpdesk
 Rolled multiple site offices with network infra leading to saving time for business users
 Played key role in setting up IT service desk based on ITIL methodology
Job Profile:
 Defined/ implemented strategies for accomplishing business objectives
 Optimized resource utilization and streamlined processes to enhance productivity
 Rendered maintenance support and break-fix solutions
 Maintained updated documentation of processes like implementing change control procedures
 Delivered customized IT infrastructure solutions based on client requirements in SEZ
 Involved in managing IT helpdesk and IT assets
 Conceptualized IT projects for setting up IT infrastructure based on business requirements
 Prepared and ensured compliance to budget and audit
 Liaise with group IT for rolling out IT services and IT infrastructure
 Interacted with vendors pertaining to technology innovations
Design & Implementation Projects:
 IT Infrastructure for 300 Bed Sterling Hospital (G +2) at Mundra SEZ (including PA & FA), SS1 building at West Port,
Mundra
 Project site office as per requirement - South Port & West Port
 Fiber Link project for Stores and other sites
 Wireless Hub for PMC Project office
Indian Boiler Group (IBG) ● Manager IT ● Mar 2007 – Aug 2008
Job Profile:
 Administration SAP ECC 6 & Oracle Database Servers
 Rolled out of Point of Sales business application for the group’s retail outlets, implemented business application -
SAP ERP (ECC6) Net weaver Version-FI and MM Module with Oracle Database.
 Streamlined processes related to vendor management, SLA monitoring, audit compliances, implementation &
compliance of SOPs
 Involved in managing IT helpdesk, data centre operations, network security, Point of Sale server (Hosted), mail
servers, anti-virus servers
 Enhanced network infrastructure based on business productivity. Rolled out MM module of SAP under various SLA
parameters including Voice over IP in the remotest location
 Set up enterprise wide RF network across a radius of 60-80 Kms in Rajnandgaon Chhattisgarh
Projects:
Project: Wireless Wide area network Project
 Involved in conceptualizing, designing and implementing outdoor wireless point to Multipoint network to connects
business units to the corporate network in an area of a radius of 60 Kms for the use of IP Telephony, Internet, File
Server access, SAP & other business applications (Point of Sales)
Project: Business Implementation Project
 Supervised & managed of MM module of SAP in Indian Boiler group.
 Implemented Point of Sale project for Retail Outlets
Cogentech Management Consultant Pvt Ltd ● Network Admin. - Call Centre & ERP Div. ● May 2006 – Mar 2007
Job Profile:
 Managed IT operations, application like IP dialer FPR Call Centre, network infrastructure, data centre operation,
mail server & antivirus server, IT infra in call centre with high uptime
 Hardware & Network Support
 Reduced IT helpdesk calls to proactive support. Implemented redundancy in servers

3. P A S T A S S I G N M E N T S
 Transfront Solution ~ System Admin - Medical Transcription & Call Center Div. ~ Sep 2002 - May 2006
A C A D E M I C S
Education:
 BCA (Computers & IT), Indian Institute of Engineering & Management (2006)
Professional Development:
 Hardware & Network  SAP Basis
I T F O R T E
 SAP Basis Administration : Installation and configuration of SAP ECC 6 Server, SAP Netweaver, SAP Solution
Manager Administration & management of SAP HANA, GRC, Multi-Landscape design solutions, SAP infra mgmt,
User authorization, security, Client Copy, Migrations, backups, Profile Management, Sever monitoring & change
management with Solution Manager et al
 Server OS & RDBMS Administration : Windows Enterprise Servers installation & configuration, AD configuration,
Database Server installation, Configuration, clustering , migration & optimization & Data Warehousing et al Vender
: Microsoft & Oracle
 Storage: Configuring & implementing Storage Architectures, Storage Arrays, Storage Provisioning, Rack & Blade
Versions, SAN & NAS implementation, RAID, Configuring Storage LUNS, Volume, Pools et al Vendors – Hitachi,
Dell, HP, IBM, Netapp. & EMC
 Data Center Infra management: Data Center Cable Management, Rack Management, Thermal/ Energy
Management Capacity Planning, Fire & Safety Mechanism, Optimizing Configuration management & maintaining
business continuity, Managing and upgrading Data Center Infrastructure; DCIM tools viz DC Rack, Tivoli, Staxture
Data Center Design et al Data Center Operation in line with ITSM
 Server Management : Installation and configuration of Wintel based Rack, Oracle Sparc & Blade Servers; Server
monitoring tools like iDRAC Oracle Server Management Tool, HP One View, Server seizing & Optimization, Server
Visualization (Hyper V, Oracle & VMware), Clustering, Server Redundancy & Backups (Appliance & Software based)
Server Vendors : HP, Dell, IBM, Oracle et al
 Virtualization: Server, Storage & Network Virtualization, VMware, Oracle and Hyper V Hypervisor – installation,
configuration and troubleshooting. Hyper V, VMWare ESX Server 5.5, VMWare Center Server & Application
Manager , Microsoft System Center, Storage virtualization, Viz VSAN, VVol, VFlash Virsto et al Network
Virtualization – vCNS, VXLAN, Nicira NVP,
 IT Network Management: Monitoring Network with NMS, Managing Network Security, Designing Network
Extensions / up gradation, Router: Installation and configuration, Router seizing and Route Optimization, Network
Design, Routing Protocol Configuration – EIGRP OSPF, BGP, et al Managing P2P MPLS, Link aggregation Security
optimization, QOS & Router management, VPN, Multicast, tunneling et al
 Switches (L2 & L3): Configuring managed Switches, VLAN, VTP, STP, Inter V- LAN switching, Inter VLAM routing
& Multilayer Switching, Switching capacity seizing and optimization. Vendors : Cisco, Nortel, Netgear, Dlink
 Network Security: Designing security, implementation of CVP, Configuration of security shield; Configuring &
troubleshooting Security Protocols RSA, MD5, SHA, DES, 3 DES, AES, AAA, IPsec, TLS & TDLS, Mitigating security
threats DOS, Header attacks, Tunneling Attacks, Intrusion Prevention Expertise in Hardware firewall viz Cisco ASA,
Nokia IP 65 (integrated with Check Point) , Cyberom, Palo Alto et al
 Wireless Technology: Planning WLAN deployments, Designing RF Networks, Configuring Coverage & Throughput,
optimization Configuring Channel optimization. Deploying Wifi Networks, Authentication, QOS, Security Vendors:
Cisco, Rukus, Netgear, Adino (Back haul) etc.
 Project Management: Conceptualization of new projects, Defining Project Scope & Charter, Defining Schedule,
Risk planning, Project Budgeting, Resource Management, Team management, Project Delivery. Co-ordination with
Project Stake Holders.
 Collaboration Tools : Avaya Unified Computing, Audio Video Integration, Soft EPABX viz. Lync & SharePoint
implementation
 IT Service Delivery : Designing / conceptualizing ITSM Service Delivery strategy & Processes, Aligning ITSM with
Business Model, Rolling out ITSM, ITSM Service Transition procedures and Roles, ITSM Service Lifecycle, Defining
Scope for Continual Service Improvement. Event Management, Incident Management
 Managing Cloud IT infrastructure : SAAS & IAAS, Cloud Storage ,Vendors : Windows Azure, Citrix, Amazon et al
 Budgeting Controlling : Budgeting (Capes & Opex) MIS, IT Asset Management, Software License Management
& Audit Compliance Viz. Cobit
 IT Helpdesk: Monitoring IT Helpdesk, Monitoring Tickets closure, Monitoring Mean Time of Response and Mean
time to attend. Implementing ITIL best practices in IT Help desk, Monitoring Incident reports and their closure et al
Date of Birth: 07th April 1970; Languages Known: English, Hindi, Sindhi and Bengali
~ Reference: Available on Request ~